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Service Delivery Manager - Microsoft Dynamics 365 - Newcaslte - c£90K

Nigel Frank are working with a global organisation on their search for a Service Delivery Manager with experience in Microsoft Dynamics 365 CE and F&O. Our client has a strong presence across 28 countries and an ambitious digital transformation agenda - this is a rare opportunity to influence the success of a global D365 landscape.

This role is suited to a proactive and technically capable professional who thrives in a service-led environment and is passionate about continual improvement. You'll be instrumental in managing the delivery, support, and governance of D365 services across a global footprint and you will ensure smooth transitions from project delivery to business-as-usual operations while leading efforts to maintain and enhance system performance, user satisfaction, and service efficiency.

This is a hands-on role requiring both technical and service delivery expertise, combined with the ability to manage cross-functional collaboration and stakeholder engagement.

Responsibilities

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Manage the full life-cycle of D365 service delivery (incidents, service requests, problems, changes)
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Ensure consistent and measurable service performance across CE and F&O platforms
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Lead process improvements and service optimisation initiatives
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Utilise tools such as Azure DevOps and ITSM platforms to monitor and improve service management
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Support the transition from implementation to live operations across new deployments
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Foster strong relationships with business stakeholders, project teams, and IT leadership
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Provide regular service reporting and host operational reviews

Required Skills:

You'll bring a blend of technical insight and service leadership, along with a passion for delivering robust enterprise systems. Ideally, you have:

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Strong experience with D365 F&O or CE, ideally in a service delivery capacity
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Solid understanding of IT service management, project sprints, and stakeholder engagement
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Excellent analytical, organisational, and communication skills
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A calm, pragmatic approach to problem-solving and decision-making
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The ability to manage multiple priorities while leading with a positive, team-first attitude

This is your chance to work with a global D365, where you will have the opportunity to have strategic influence in programmes. My client offer an outstanding culture of innovation, collaboration, and career development with highly competitive compensation, bonus, and full benefits package

Apply today for a confidential discussion or get in touch for more insight. You can send your CV to j.nordbo@nigelfrank.com

AI Technical Consultant

Permanent | Full-time | Remote-first (UK)

An established UK-based Microsoft Cloud partner is seeking a skilled AI Technical Consultant to join their growing team. This is a permanent, full-time opportunity offering flexibility to work remotely with occasional travel to client sites and company events.

The Role

The AI Technical Consultant will play a key role in helping clients unlock the value of artificial intelligence. Working within an agile team, the consultant will design, implement, and optimise AI solutions tailored to client needs. This includes working closely with stakeholders to understand business challenges, developing models, and ensuring seamless deployment into production environments.

Key Responsibilities

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Collaborate with clients to identify opportunities for AI-driven innovation.
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Design, develop, and optimise AI/ML models across areas such as machine learning, natural language processing, and computer vision.
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Perform data analysis and preprocessing to prepare datasets for model training.
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Deploy AI models into production and monitor performance.
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Provide expert advice, training, and support on AI tools and best practices.
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Stay current with emerging trends and advancements in AI technologies.

About You

The successful candidate will have:

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Proven experience delivering AI and machine learning projects.
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Strong programming skills in Python, R, or Java.
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Hands-on experience with AI frameworks and libraries.
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Familiarity with cloud platforms such as Azure, AWS, or Google Cloud.
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Strong analytical and problem-solving skills.
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Excellent communication and client-facing skills.
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Knowledge of design patterns and optimisation techniques for large data solutions.
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A degree in Computer Science, Data Science, Statistics, or a related discipline (preferred).

What's on Offer

This role comes with a competitive salary and a comprehensive benefits package, which includes:

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25 days holiday.
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Remote-first flexibility with home working allowances.
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Private health care (after qualifying period).
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Enhanced parental pay and leave.
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Access to well-being support, including 24/7 GP and Employee Assistance Programme.
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Additional perks such as cycle scheme, electric car scheme, and employee discounts.

The Employer

The employer is a leading UK Microsoft Cloud specialist, recognised for its expertise in delivering digital transformation through cloud technologies. With a strong ethical foundation and a commitment to sustainability, the organisation has earned recognition as a top workplace and is dedicated to fostering innovation, diversity, and professional growth. Reach out to Marley Taylor at Tenth Revolution Group for more information: m.taylor@tenthrevolution.com

D365 Service Delivery Manager.
This role is an excellent opportunity for candidates who are keen to contribute to the Dynamics 365 Customer Engagement & Finance and Operations team while driving meaningful change and innovation.

Hybrid (2 days a week, South Tyneside)

Key Responsibilities:

- Lead the delivery of D365 Customer Engagement and Finance & Operations projects, ensuring client satisfaction.
- Collaborate with cross-functional teams to enhance product efficiency and effectiveness.
- Act as the primary point of contact for client communications and expectations.
- Develop and implement strategies for continuous improvement within the service delivery process.
- Monitor project progress and resolve issues promptly to maintain optimal service delivery.

Experience:

- Strong knowledge of D365 CE or F&O
- Experience managing service delivery for Dynamics 365 CE and F&O
- Well-versed in project management with the ability to lead project sprints.
- Excellent analysis, problem solving and collaboration skills

Starting Salary - up to £77k dependant on experience.
Benefits include - Discretionary bonus, personal medical cover, enhanced pension contributions and more!

A leading financial services organisation are looking for a Data Engineer to join their team on a fully-remote basis - as such, this role is open to candidates across the UK.

Joining their Data Engineering team, you'll work with Microsoft technologies to build high-quality enterprise-level solutions that enable data-driven decision making, and empower employees to deliver first-class customer experiences.

A lot of their current project work is on-premise, so you'll be using the likes of SQL Server, the BI Stack (SSIS, SSAS, SSRS) and Power BI.

That being said, they're starting to explore Azure technologies, so you also have the chance to gain hands-on skills with the likes of Data Factory, Synapse etc. going forward.

They pride themselves on being a people-first business, with a focus on personal and professional growth whilst supporting a healthy work-life balance.

Requirements:

* Hands-on experience with SQL, SSIS, SSRS and SSAS
* Experience developing reporting solutions in Power BI with use of DAX
* Strong understanding of Data Warehousing principles
* Experience working in Agile environments
* Experience working in regulated environments, ideally financial services
* Knowledge of Azure data platform technologies would be desirable but not essential

Benefits:

* Salary up to £60,000 depending on experience
* Discretionary bonus
* 25 days annual leave plus bank holidays
* Holiday purchase scheme
* Pension
* Private medical and dental insurance
* Health cash plan
* Critical illness insurance
* Health assessment
* Life assurance
* Travel insurance



Please Note: This is a role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Tenth Revolution Group / Nigel Frank are the go-to recruiter for Data and AI roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at v.simpson@tenthrevolution.com

A small and highly successful organisation in the sustainability space are seeking a Data Engineer with some Power Platform experience to join their team. They have an office space in London, though this role is remote and is therefore open to candidates across the UK.

They are on a mission to help businesses to reduce their carbon emissions, through the use of their intelligent sustainability platform - and your role will focus on the ongoing development and expansion of this, spanning both front-end and back-end develoent!

The platform is powered by Microsoft's Cloud ecosystem - including Azure, Power Apps, Power Pages and Power BI, and allows for real-time engagement and AI-guided action plans for carbon reduction.

Responsibilities include:

* Use Azure Data Factory to ingest, transform, and expose data across the platform
* Help centralise data into a Data Lake, ensuring it's clean, structured, and accessible
* Build data pipelines for LLMs and integrate tools like GPT to drive intelligent outputs
* Develop user-facing applications using Power Apps and Power Pages
* Design and manage APIs to connect front-end applications and integrate external services (e.g. procurement systems, AI tools)
* Collaborate directly with users to turn complex needs into streamlined solutions

It's a broad role with lots to get involved in!

We're not expecting you to have experience with everything mentioned above - the core skills are Azure Data Factory, and having a self-starter mentality with an enthusiasm to learn new things!

Benefits include:

* Salary up to £70,000 depending on experience
* 25 days annual leave plus bank holidays, plus your birthday off
* Pension with 3% employer and 5% employee contributions
* Generous maternity and paternity policy
* Allocated training budget for everyone
* Regular company get-togethers with expenses paid

If you're excited by the prospect of working for a mission-driven organisation who are already making a big impact, apply today!



Please Note: This is a role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Tenth Revolution Group / Nigel Frank are the go-to recruiter for Data and AI roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at v.simpson@tenthrevolution.com

A growing Microsoft Partner Consultancy are looking for a passionate Data Engineer join their impressive team, and work on cutting-edge projects for a variety of customers.

The role is home-based, with some element of travel to client sites when required, and to company conferences and events (expenses-paid). For this reason, they're able to consider candidates across the UK.

This role sits within their specialist Data Practice - where you'll work as part of an Agile team to deliver modern data solutions for their clients, enabling better decision-making and driving innovation.

You'll work on projects end-to-end, from running workshops to gather requirements, through to solution design, development, implementation and support.

Projects typically span data ingestion, data storage (e.g. building new data lakes or data warehouses), data processing, data management, analytics and visualisation, using the latest technologies such as Azure SQL, Synapse Analytics, Fabric, Databricks, Power BI and more.

This role would be well-suited to a Data Engineer looking to take their first-step into Consultancy, or someone who is ready for the next step in their career - being a Microsoft Partner, they are committed to supporting you through your Microsoft Certifications with a huge emphasis on both personal and professional development!

We are looking for experience in most of the below areas…

* Experience in a Data Engineering (or similar) role
* Strong scripting skills in SQL and Python
* Experience designing and developing ETL/ELT processes using the Azure platform - Azure Synapse, Data Factory, Databricks or Fabric
* Knowledge of data lakes and medallion lake house design
* Working knowledge of Power BI or similar
* Strong communication, stakeholder management and problem-solving skills
* Microsoft Certifications are desirable but not essential

Benefits:

* Salary of up to £55,000 depending upon experience
* Annual salary review
* Bonus up to 10%
* Pension - 5% matched
* 25 days holiday
* Home working allowance
* Enhanced parental pay and leave
* Support towards industry certifications
* And much more!



Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Tenth Revolution Group / Nigel Frank are the go-to recruiter for Data and AI roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at v.simpson@tenthrevolution.com

Account Manager - Software Consultancy | Newcastle | Hybrid | Up to £60,000 + Bonus

A growing and dynamic Software Consultancy is seeking a personable, driven Account Manager to join their Newcastle Head Office. This is a fantastic opportunity to play a key role in nurturing and expanding client relationships within a collaborative and fast-paced environment.

This role is ideal for someone with experience in a client-facing Account Management (or similar) role within the SaaS or Software Development space, who is passionate about technology and delivering exceptional client service.

What You'll Be Doing:

* Managing a portfolio of existing clients, acting as their primary point of contact.
* Ensuring client satisfaction while identifying opportunities for growth, upselling, and cross-selling.
* Developing tailored account strategies and staying closely aligned with client needs and challenges.
* Collaborating with internal teams to deliver innovative solutions and value-added propositions.
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What We're Looking For:

* Proven experience in a client-facing Account Management role (or similar) within the software industry.
* Strong commercial acumen, including an understanding of fee structures and commercial terms.
* Excellent communication skills, with the ability to present confidently to both technical and non-technical stakeholders.
* A track record of overcoming objections and influencing decision-makers through strong negotiation skills.



What's in It for You:

* Salary: Up to £60,000 (DOE)
* Bonus: Performance-based, linked to revenue generation
* Holidays: 25 days annual leave + bank holidays
* Benefits: Contributory pension scheme, private healthcare
* Culture: Hybrid working (2-3 days in the Newcastle City Centre office), monthly social events, company weekends away and a vibrant, supportive team environment



Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Nigel Frank / Tenth Revolution are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at v.simpson@tenthrevolution.com

Account Manager - Software Consultancy | Newcastle | Hybrid | Up to £60,000 + Bonus

A growing and dynamic Software Consultancy is seeking a personable, driven Account Manager to join their Newcastle Head Office. This is a fantastic opportunity to play a key role in nurturing and expanding client relationships within a collaborative and fast-paced environment.

This role is ideal for someone with experience in a client-facing Account Management (or similar) role within the SaaS or Software Development space, who is passionate about technology and delivering exceptional client service.

What You'll Be Doing:

* Managing a portfolio of existing clients, acting as their primary point of contact.
* Ensuring client satisfaction while identifying opportunities for growth, upselling, and cross-selling.
* Developing tailored account strategies and staying closely aligned with client needs and challenges.
* Collaborating with internal teams to deliver innovative solutions and value-added propositions.

What We're Looking For:

* Proven experience in a client-facing Account Management role (or similar) within the software industry.
* Strong commercial acumen, including an understanding of fee structures and commercial terms.
* Excellent communication skills, with the ability to present confidently to both technical and non-technical stakeholders.
* A track record of overcoming objections and influencing decision-makers through strong negotiation skills.

What's in It for You:

* Salary: Up to £60,000 (DOE)
* Bonus: Performance-based, linked to revenue generation
* Holidays: 25 days annual leave + bank holidays
* Benefits: Contributory pension scheme, private healthcare
* Culture: Hybrid working (2-3 days in the Newcastle City Centre office), monthly social events, company weekends away and a vibrant, supportive team environment



Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Nigel Frank / Tenth Revolution are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at v.simpson@tenthrevolution.com

Functional Dynamics 365 Business Central Consultant

Up to £70k + Benefits | Remote or Hybrid | UK-Based

My client is a growing Microsoft Partner seeking an experienced Dynamics 365 Business Central Functional Consultant to join their team. This is a fantastic opportunity to take ownership of full-cycle BC implementations and upgrades while playing a key role in the company's continued growth.

Role Responsibilities

* Lead full end-to-end Dynamics 365 Business Central implementation projects from discovery to go-live
* Run client discovery sessions to gather and document business requirements
* Translate client needs into functional BC solutions and create detailed scoping and specification documents
* Configure Business Central to align with client business processes including workflows, financials, reporting and integrations
* Deliver tailored training sessions to end users and key stakeholders across departments
* Support clients through go-live, troubleshooting issues and ensuring a smooth transition
* Provide ongoing post-implementation support, including issue resolution, system optimisation and process improvements
* Collaborate with internal development teams to ensure customisations align with project goals and user expectations
* Participate in upgrade projects from older NAV versions to the latest BC releases

Knowledge & Skills

* Strong background in Dynamics NAV and Dynamics 365 Business Central
* Experience delivering solutions in a Microsoft Partner environment
* Broad functional knowledge of all BC modules with a particular strength in Finance
* Confident working with end users and stakeholders to gather requirements and deliver training
* Excellent written and verbal communication skills
* Ability to manage multiple projects and deadlines effectively

What's on Offer

* Salary up to £70,000
* 25 days holiday plus bank holidays
* Clear career progression with opportunities to grow into leadership or solution architect roles
* Flexible working model - remote or hybrid depending on preference
* Supportive and collaborative team culture
* Comprehensive benefits package

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Join a dynamic team focused on advancing IT solutions and support!

Our client is seeking an IT Support Analyst for a 3-month Fixed Term Contract starting in August 2025 in Newcastle. This onsite role is an exciting opportunity to contribute to the Azure Business Intelligence team. The ideal candidate will be skilled in providing effective IT support and will play a vital role in maintaining and enhancing our client's IT operations.

Key Responsibilities
- Experience Installing, Configuring and Troubleshooting Microsoft Based Workstations and Microsoft 365 Applications
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
- Monitor system performance and implement improvements as needed.
- Assist in the training of staff on IT tools and applications.
- Ensure effective documentation of processes and solutions.

Core Skills Required
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- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork abilities.
- Experience in IT support or technical troubleshooting.