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I'm recruiting for a Customer Support Team Leader to join a new Managed Services Provider in Essex, where you'll lead and motivate a 1st Line Customer Support Team, who are largely responsible for providing basic IT support, amongst some other services.

Please note this role is fully-office based 5 days a week in their office near Southend-on-Sea, so that you can provide in-person mentoring, coaching, and interact with other business teams.

This role will focus on leading and developing a high-performing team, ensuring adherence to strict SLAs, encouraging an exceptional level of customer service, and driving improvements wherever possible.

You'll escalate more complex issues to a 2nd Line Support Team, and will have access to in-house Subject Matter Experts when needed.

You will work to promote a self-serve approach to customer resolution, and ultimately look to reduce the number of incoming support calls through educating users and contributing to the organization's knowledge base,

This role would be well-suited to someone who has experience within an IT Support / Helpdesk environment, and is excited by the idea of leading a developing a high-performing team.

Requirements:

* Experience within an IT Support environment
* Ability to lead, guide and motivate others - either from prior experience in a Management role, or a keen desire to step-up into a Leadership role
* Excellent organisation and prioritisation skills
* Strong communication, stakeholder management and problem-solving skills

Benefits:

* Salary up to £35,000 depending on experience
* Annual salary reviews
* 25 days holiday plus bank holidays plus option to buy more
* Pension with 5% matched contribution
* Healthcare cash plan



Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at v.simpson@tenthrevolution.com

Data Engineer
I am working with a data driven Microsoft partnered consultancy who are looking for a Databricks Data Engineer to join their growing team. You will have the opportunity to work with some of the latest Microsoft technologies with a focus on projects on Databricks implementations.

You will join a team at the centre of a number of data-driven projects where you will be responsible for the design, development and creation of data solutions. You will work on the full end-to-end product lifecycle from platform design to insights creation.

As part of this role, you will be responsible for some of the following areas

* Design, develop and maintain data pipelines that are responsible for the ingestion and transformation of data between different sources
* Create and develop data models
* Development of cloud data platforms solutions

To be successful in the role you will have

* Solid experience designing and delivering data solutions focused on Databricks
* Strong ETL experience with tools such as ADF or SSIS
* Experience working with Azure technologies - Synapse, Fabric, Data Lake
* Knowledge of data architecture principles and data modelling

In this role you will be required to attend the office on an ad-hoc basis in London, with the remaining time spent working remotely. Some of the benefits included with the role are listed below

* Starting salary of up to £60,000
* Performance related annual bonus
* 25 days annual leave (plus bank holidays)
* Employer pension contribution scheme
* Private health/medical care
* Various retail discounts and more!

This is just a brief overview of the role. For the full information, simply apply to the role with your CV, and I will call you to discuss further. My client is looking to begin the interview process ASAP, so don't miss out, APPLY now! To do so please email me at a.pinkerton@tenthrevolution.com or call me on 0191 3387487.

A growing Microsoft Partner Consultancy are looking for a passionate Copilot Studio Consultant join their impressive team. The role is home-based, with some element of travel to client sites when required, and to company conferences and events. For this reason, they're able to consider candidates across the UK.

This role sits within their specialist AI Practice - focused on providing cutting-edge solutions for their clients using the latest AI technologies in an agile way.

This is a truly end-to-end role, where you'll engage directly with clients to uncover AI use-cases, create and deliver compelling Copilot Studio proposals, design and deploy these solutions, and provide end-user training and support. It requires previous experience implementing Copilot Studio solutions e.g. Custom AI Agents.

This role would be well-suited to a Copilot Studio enthusiast, who is truly excited about the value it can bring - and enjoys getting others excited about this too! You'll be encouraged to stay up-to-date with the latest advancements in Microsoft's AI technology, and incorporate this into client interactions wherever possible.

There is potential for leadership opportunities in the future, if client demand for AI services continues to grow, making this a really exciting prospect for the right person. As a Microsoft Partner, this company are committed to supporting you through your Microsoft Certifications with a huge emphasis on personal and professional development!

Requirements:

* Previous experience in a Technical Pre-Sales or Technical Consultant role
* Experience working with Microsoft Copilot Studio and AI Agents
* A desire to keep up-to-date with the latest advancements in the AI space
* Strong communication, stakeholder management and problem-solving skills

Benefits:

* Salary of up to £60,000 depending upon experience
* Bonus up to 10%
* Pension - 5% matched
* 25 days holiday
* Home working allowance
* Enhanced parental pay and leave
* And much more!



Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at v.simpson@tenthrevolution.com

This role will lead, monitor, optimise and continuously improve the delivery of software components so that a Council can provide simple user experiences and achieve better outcomes for people and businesses. They will be responsible for leading the team writing clean, accessible code that is open by default and easy for others to reuse, developing software which meets user needs and creates meaningful interactions and relationships with users.

Knowledge, Skills & Experience



* Educated to Degree Level or equivalent by experience in a relevant subject.
* Hold relevant Microsoft certifications such as PL-100: Power Platform App Maker, PL-200: Power Platform Functional Consultant, PL-400: Power Platform Developer, PL-600: Power Platform Solution Architect.
* Proven experience with Microsoft Power Automate Desktop and DevOps.
* Solid understanding of Microsoft 365, Dataverse, and Azure Services
* Understanding of application lifecycle management (ALM) in Power Platform
* Knowledge of JSON, Power Fx, JavaScript, HTML and SQL.
* Qualification or high level of demonstrable capability with relevant vendor business applications


Desirable:



* Able to demonstrate a clear understanding of, and capability to work within, relevant ICT related standards including HMG Security Policy Framework, IITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301, ISO/IEC 20000, PRINCE2 and MSP
* Good written and verbal communication skills with ability to present information in simple and accessible language to a wide range of audiences
* Experience of balancing the needs of users with organisation priorities to make the right decisions and empowering teams to act upon them
* Evidence of continual professional development to keep pace with technical and business change that meet defined SFIA V7 competencies


Organisational Behaviours/Professional Competence



* Implementing changes and continually evaluating service to improve the area of work, while maintaining the highest possible levels of service quality are continually delivered
* Working collaboratively within and across functions to and thinking commercially support the delivery of best possible outcomes for our customers on a financially sustainable basis.
* Deliver exemplar customer interactions to individuals and communities which support strong relationships and a reputation for achieving outcomes and resolving issues.
* Roles at this level will be focused on delivering results in a specific functional area. They will hold expertise on the application of policy and improvement of service delivery. These roles have clear team budgets and targets set within the overall service requirements
* Effective utilisation of digital technologies and innovation across the function.
* Equality and diversity is celebrated and considered as part of all decisions taken.
* Managing complex issues and resources to meet the needs of customers and deliver the best possible outcomes
* Operational planning and performance review to maintain exceptional service delivery and ensures the political objectives and priorities of the council are met
* Using professional expertise to translate goals and plans into ways of working that comply with relevant legislation and statutory requirements and manages a level of appropriate risk.
* Above all, you will have the ability to develop skills and knowledge within your role.

Some Hybrid working from the Town Hall in Chelmsford otherwise remote
4 month contract likely to extend/ Inside IR35

I'm recruiting for a 3rd Line Engineer to join a new Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers.

Please note this role is fully-office based 5 days a week in their office near Southend-on-Sea, to allow for stakeholder interaction and face-to-face coaching.

This role will largely focus on resolving complex technical issues that are escalated from 1st and 2nd line support including hardware, software and network-related issues. You will identify the root cause and implement long-term solutions, operating within strict SLAs to ensure the highest levels of customer satisfaction.

This may involve working with vendors and services providers where needed, and you'll create detailed documentation to develop the knowledge base, and promote a culture of self-serve user support.

You'll also proactively manage and maintain IT infrastructure, and will work across various domains including systems administration, networking, software and hardware, making this a varied and interesting role.

It would be well-suited to someone who thoroughly enjoys resolving complex technical issues, taking real ownership of their work, and also mentoring others.

Requirements:

* Prior experience in a similar role, with experience using ticketing systems
* Experience with networking technologies e.g. DNS, DHCP, TCP/IP, VPN, VLAN
* Experience with databases e.g. SQL Server, MySQL, Oracle
* Experience with virtualisation technologies e.g. VMWare, Hyper-V
* Experience with security firewalls and data encryption
* Strong communication, stakeholder management and problem-solving skills

Benefits:

* Salary up to £42,000 depending on experience
* Annual salary reviews
* 25 days holiday plus bank holidays plus option to buy more
* Pension with 5% matched contribution
* Healthcare cash plan



Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at v.simpson@tenthrevolution.com

A growing Microsoft Partner Consultancy are looking for a passionate AI Consultant join their impressive team. The role is home-based, with some element of travel to client sites when required, and to company conferences and events - for this reason, this role is open to applicants across the UK.

This role sits within their specialist AI Practice - focused on providing cutting-edge solutions for their clients using the latest tech, including Gen-AI, Machine Learning, Open AI, Co-Pilot etc.

You'll work as part of an Agile team, working directly with a range of clients to understand their business needs, design appropriate AI solutions, and ensure successful deployment and integration.

This will involve designing and developing AI models and algorithms, conducting data analysis and pre-processing to prepare data sets for AI model training, and providing training and support to clients on AI tools and best practices.

This role would be really well-suited to a Data Scientist looking to take their first-step into Consultancy, or an existing Consultant who is ready for the next step in their career - being a Microsoft Partner, they are committed to supporting you through your Microsoft Certifications with a huge emphasis on personal and professional development!

Requirements:

* Strong Python and SQL scripting skills
* Experience delivering Data Science projects
* Experience with Gen-AI - and able to disucss this in depth
* Experience with Microsoft data technologies would be beneficial
* Experience with Cloud platforms - ideally Azure
* Strong communication, stakeholder management and problem-solving skills

Benefits:

* Salary of up to £60,000 depending upon experience
* Bonus up to 10%
* Pension - 5% matched
* 25 days holiday
* Home working allowance
* Enhanced parental pay and leave
* And much more!



Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at v.simpson@tenthrevolution.com

I'm recruiting for a 3rd Line Engineer to join a new Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers.

Please note this role is fully-office based 5 days a week in their office near Southend-on-Sea, to allow for stakeholder interaction and face-to-face coaching.

This role will largely focus on resolving complex technical issues that are escalated from 1st and 2nd line support including hardware, software and network-related issues. You will identify the root cause and implement long-term solutions, operating within strict SLAs to ensure the highest levels of customer satisfaction.

This may involve working with vendors and services providers where needed, and you'll create detailed documentation to develop the knowledge base, and promote a culture of self-serve user support.

You'll also proactively manage and maintain IT infrastructure, and will work across various domains including systems administration, networking, software and hardware, making this a varied and interesting role.

It would be well-suited to someone who thoroughly enjoys resolving complex technical issues, taking real ownership of their work, and also mentoring others.

Requirements:

* Prior experience in a similar role, with experience using ticketing systems
* Experience with networking technologies e.g. DNS, DHCP, TCP/IP, VPN, VLAN
* Experience with databases e.g. SQL Server, MySQL, Oracle
* Experience with virtualisation technologies e.g. VMWare, Hyper-V
* Experience with security firewalls and data encryption
* Strong communication, stakeholder management and problem-solving skills

Benefits:

* Salary up to £42,000 depending on experience
* Annual salary reviews
* 25 days holiday plus bank holidays plus option to buy more
* Pension with 5% matched contribution
* Healthcare cash plan



Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at v.simpson@tenthrevolution.com

A growing Microsoft Partner Consultancy are looking for a passionate AI Consultant join their impressive team. The role is home-based, with some element of travel to client sites when required, and to company conferences and events - for this reason, this role is open to applicants across the UK.

This role sits within their specialist AI Practice - focused on providing cutting-edge solutions for their clients using the latest tech, including Gen-AI, Machine Learning, Open AI, Co-Pilot etc.

You'll work as part of an Agile team, working directly with a range of clients to understand their business needs, design appropriate AI solutions, and ensure successful deployment and integration.

This will involve designing and developing AI models and algorithms, conducting data analysis and pre-processing to prepare data sets for AI model training, and providing training and support to clients on AI tools and best practices.

This role would be really well-suited to a Data Scientist looking to take their first-step into Consultancy, or an existing Consultant who is ready for the next step in their career - being a Microsoft Partner, they are committed to supporting you through your Microsoft Certifications with a huge emphasis on personal and professional development!

Requirements:

* Strong Python and SQL scripting skills
* Experience delivering Data Science projects
* Experience with Gen-AI - and able to disucss this in depth
* Experience with Microsoft data technologies would be beneficial
* Experience with Cloud platforms - ideally Azure
* Strong communication, stakeholder management and problem-solving skills

Benefits:

* Salary of up to £60,000 depending upon experience
* Bonus up to 10%
* Pension - 5% matched
* 25 days holiday
* Home working allowance
* Enhanced parental pay and leave
* And much more!



Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at v.simpson@tenthrevolution.com

A growing Microsoft Partner Consultancy are looking for a passionate Copilot Studio Consultant join their impressive team. The role is home-based, with some element of travel to client sites when required, and to company conferences and events. For this reason, they're able to consider candidates across the UK.

This role sits within their specialist AI Practice - focused on providing cutting-edge solutions for their clients using the latest AI technologies in an agile way.

This is a truly end-to-end role, where you'll engage directly with clients to uncover AI use-cases, create and deliver compelling Copilot Studio proposals, design and deploy these solutions, and provide end-user training and support. It requires previous experience implementing Copilot Studio solutions e.g. Custom AI Agents.

This role would be well-suited to a Copilot Studio enthusiast, who is truly excited about the value it can bring - and enjoys getting others excited about this too! You'll be encouraged to stay up-to-date with the latest advancements in Microsoft's AI technology, and incorporate this into client interactions wherever possible.

There is potential for leadership opportunities in the future, if client demand for AI services continues to grow, making this a really exciting prospect for the right person. As a Microsoft Partner, this company are committed to supporting you through your Microsoft Certifications with a huge emphasis on personal and professional development!

Requirements:

* Previous experience in a Technical Pre-Sales or Technical Consultant role
* Experience working with Microsoft Copilot Studio and AI Agents
* A desire to keep up-to-date with the latest advancements in the AI space
* Strong communication, stakeholder management and problem-solving skills

Benefits:

* Salary of up to £60,000 depending upon experience
* Bonus up to 10%
* Pension - 5% matched
* 25 days holiday
* Home working allowance
* Enhanced parental pay and leave
* And much more!



Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at v.simpson@tenthrevolution.com

A growing Microsoft Partner Consultancy are looking for a passionate AI Consultant join their impressive team. The role is home-based, with some element of travel to client sites when required, and to company conferences and events - for this reason, this role is open to applicants across the UK.

This role sits within their specialist AI Practice - focused on providing cutting-edge solutions for their clients using the latest tech, including Gen-AI, Machine Learning, Open AI, Co-Pilot etc.

You'll work as part of an Agile team, working directly with a range of clients to understand their business needs, design appropriate AI solutions, and ensure successful deployment and integration.

This will involve designing and developing AI models and algorithms, conducting data analysis and pre-processing to prepare data sets for AI model training, and providing training and support to clients on AI tools and best practices.

This role would be really well-suited to a Data Scientist looking to take their first-step into Consultancy, or an existing Consultant who is ready for the next step in their career - being a Microsoft Partner, they are committed to supporting you through your Microsoft Certifications with a huge emphasis on personal and professional development!

Requirements:

* Strong Python and SQL scripting skills
* Experience delivering Data Science projects
* Experience with Gen-AI - and able to disucss this in depth
* Experience with Microsoft data technologies would be beneficial
* Experience with Cloud platforms - ideally Azure
* Strong communication, stakeholder management and problem-solving skills

Benefits:

* Salary of up to £60,000 depending upon experience
* Bonus up to 10%
* Pension - 5% matched
* 25 days holiday
* Home working allowance
* Enhanced parental pay and leave
* And much more!



Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at v.simpson@tenthrevolution.com