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Job Description
A mission-led organisation undergoing a digital transformation is looking for a CRM Manager to lead the development and optimisation of Microsoft Dynamics 365. This is a strategic yet hands-on role focused on embedding CRM at the heart of operations, driving insight, automation, and cross-functional efficiency. Working on a hybrid basis (3 days per week in office), the CRM Manager will play a key role in enabling personalised, data-driven support to a wide and valued community. UK-based applicants only - sponsorship is not available.

Role & Responsibilities

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Lead the ongoing configuration, development, and improvement of Microsoft Dynamics 365
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Manage CRM architecture, permissions, workflows, and business automation
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Oversee data governance, quality control, and GDPR compliance
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Drive the integration of CRM with finance, events, and volunteer management systems
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Deliver training and user documentation to support organisation-wide adoption
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Support the development of engagement models and journey mapping using CRM data
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Provide actionable insights through custom reporting and dashboards
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Champion best practice and system optimisation in alignment with strategic goals

Skills & Qualifications

Essential

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Proven experience managing and developing Microsoft Dynamics 365 CRM
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Strong understanding of CRM architecture, integrations, and business automation
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Experience with data governance, GDPR compliance, and consent management
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Skilled in translating business needs into CRM functionality
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Confident communicator with experience in training and stakeholder engagement

Desirable

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Experience in the charity or non-profit sector
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Knowledge of Power Platform, Customer Insights, or Dynamics 365 Marketing
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Familiarity with case management, supporter engagement, or fundraising systems

Benefits

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10% employer pension contribution (with 5% employee contribution)
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Life assurance from day one
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Access to Employee Assistance Programme
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Flexible hybrid working (3 days per week in office)
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A meaningful role with real impact in a national organisation supporting vital communities

Dynamics NAV/D365 Business Central Consultant

My client is currently recruiting for a leading Microsoft Dynamics NAV/D365 BC Partner based within Sweden. The company are interested in adding to their team with an experienced Consultant within Dynamics NAV/D365 Business central.

Responsibilities

* Working on full life cycle Dynamics NAV / D365 Business Central Projects.
* Work with other consultants in a Microsoft partner environment.
* Working on Dynamics NAV/D365 Business Central projects.
* Implement Dynamics BC

Experience

* Experience with Dynamics NAV / D365 Business Central, from NAV 2009 to Dynamics NAV/D365 Business Central.
* Excellent Consultancy experience within the Dynamics channel.
* Consultancy experience is beneficial.
* Financial and/or Supply Chain Management experience is required.

Service Delivery Manager - Microsoft Dynamics 365 - Newcaslte - c£90K

Nigel Frank are working with a global organisation on their search for a Service Delivery Manager with experience in Microsoft Dynamics 365 CE and F&O. Our client has a strong presence across 28 countries and an ambitious digital transformation agenda - this is a rare opportunity to influence the success of a global D365 landscape.

This role is suited to a proactive and technically capable professional who thrives in a service-led environment and is passionate about continual improvement. You'll be instrumental in managing the delivery, support, and governance of D365 services across a global footprint and you will ensure smooth transitions from project delivery to business-as-usual operations while leading efforts to maintain and enhance system performance, user satisfaction, and service efficiency.

This is a hands-on role requiring both technical and service delivery expertise, combined with the ability to manage cross-functional collaboration and stakeholder engagement.

Responsibilities

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Manage the full life-cycle of D365 service delivery (incidents, service requests, problems, changes)
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Ensure consistent and measurable service performance across CE and F&O platforms
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Lead process improvements and service optimisation initiatives
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Utilise tools such as Azure DevOps and ITSM platforms to monitor and improve service management
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Support the transition from implementation to live operations across new deployments
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Foster strong relationships with business stakeholders, project teams, and IT leadership
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Provide regular service reporting and host operational reviews

Required Skills:

You'll bring a blend of technical insight and service leadership, along with a passion for delivering robust enterprise systems. Ideally, you have:

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Strong experience with D365 F&O or CE, ideally in a service delivery capacity
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Solid understanding of IT service management, project sprints, and stakeholder engagement
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Excellent analytical, organisational, and communication skills
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A calm, pragmatic approach to problem-solving and decision-making
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The ability to manage multiple priorities while leading with a positive, team-first attitude

This is your chance to work with a global D365, where you will have the opportunity to have strategic influence in programmes. My client offer an outstanding culture of innovation, collaboration, and career development with highly competitive compensation, bonus, and full benefits package

Apply today for a confidential discussion or get in touch for more insight. You can send your CV to j.nordbo@nigelfrank.com

Join a dynamic team dedicated to enhancing customer engagement through Microsoft Dynamics 365. Our client is seeking a D365 for Sales Consultant to join their growing Dynamics 365 CE team in a hybrid work environment based in Ampthill. This permanent role offers an exciting opportunity to contribute to innovative projects while benefiting from a supportive and collaborative team culture.

**Key Responsibilities:**
- Implement and optimise MS Dynamics 365 Customer Engagement solutions to meet client needs.
- Collaborate with cross-functional teams to design effective sales strategies.
- Provide training and support to end-users, ensuring successful software adoption.
- Analyse data to drive actionable insights and improve customer engagement effectiveness.
- Stay updated on industry trends and emerging technologies relevant to Dynamics 365.

**Core Benefits:**
- Pension Retirement Savings Plan/401(K) Match/Pension Contributions.

The ideal candidate will be enthusiastic, possess strong analytical skills, and have a background in implementing D365 solutions. If you are looking to make a positive impact and grow within an ambitious organisation, we encourage you to apply for this opportunity to shape the future of customer engagement.

D365 Service Delivery Manager.
This role is an excellent opportunity for candidates who are keen to contribute to the Dynamics 365 Customer Engagement & Finance and Operations team while driving meaningful change and innovation.

Hybrid (2 days a week, South Tyneside)

Key Responsibilities:

- Lead the delivery of D365 Customer Engagement and Finance & Operations projects, ensuring client satisfaction.
- Collaborate with cross-functional teams to enhance product efficiency and effectiveness.
- Act as the primary point of contact for client communications and expectations.
- Develop and implement strategies for continuous improvement within the service delivery process.
- Monitor project progress and resolve issues promptly to maintain optimal service delivery.

Experience:

- Strong knowledge of D365 CE or F&O
- Experience managing service delivery for Dynamics 365 CE and F&O
- Well-versed in project management with the ability to lead project sprints.
- Excellent analysis, problem solving and collaboration skills

Starting Salary - up to £77k dependant on experience.
Benefits include - Discretionary bonus, personal medical cover, enhanced pension contributions and more!

Director - Insights & Data Advisory (Financial Services)

Location: London

An international consulting practice is seeking an experienced Insights & Data (I&D) Advisory Lead to join its Financial Services team at Director level. This senior leadership role is ideal for a strategic data professional with deep expertise in financial services, proven consulting experience, and the ability to influence senior stakeholders at the highest level.

The Role

The Director will lead client engagements with Tier 1 financial institutions, designing and delivering enterprise-wide data strategies that drive transformation, mitigate regulatory risk, and unlock measurable business value. Acting as a trusted advisor to CDOs, CIOs, CROs, and CFOs, the successful candidate will combine business strategy expertise with a strong grasp of data governance, architecture, and analytics.

Key Responsibilities

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Serve as a senior advisor to executive stakeholders within major banks and financial institutions.
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Lead multi-disciplinary teams to deliver complex data transformation programmes.
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Develop and present compelling pitches, executive briefings, and board-level presentations.
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Define enterprise-wide data strategies aligned to business goals and regulatory requirements.
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Conduct maturity assessments, gap analyses, and design target operating models and roadmaps.
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Shape and implement data governance frameworks (e.g., DAMA, DCAM), ownership models, and stewardship roles.
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Oversee initiatives in metadata management, data lineage, and cataloguing solutions.
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Support the development of pricing and commercial strategies for data-driven propositions.

Skills & Experience

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Strong experience in data advisory, strategy, or management.
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Experience in a consulting environemnt, with a strong focus on financial services clients.
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Deep knowledge of FS business models, regulatory frameworks, and industry data challenges.
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Proven success in delivering large-scale data transformation programmes.
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Strong understanding of data governance, architecture, and analytics platforms.
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Excellent communication, pitching, and board-level presentation skills.

The Opportunity

This is a rare chance to take a senior leadership position within a growing data advisory practice, working at the intersection of strategy, innovation, and regulatory change. The role offers exposure to high-profile transformation programmes, the opportunity to shape the future of data within Tier 1 financial institutions, and a platform to influence at the very highest level.

For more information on this exceptional opportunity, reach out to Marley Taylor at Tenth Revolution Group with your CV: m.taylor@tenthrevolution.com

Director - Insights & Data Advisory (Financial Services)

Location: London

An international consulting practice is seeking an experienced Insights & Data (I&D) Advisory Lead to join its Financial Services team at Director level. This senior leadership role is ideal for a strategic data professional with deep expertise in financial services, proven consulting experience, and the ability to influence senior stakeholders at the highest level.

The Role

The Director will lead client engagements with Tier 1 financial institutions, designing and delivering enterprise-wide data strategies that drive transformation, mitigate regulatory risk, and unlock measurable business value. Acting as a trusted advisor to CDOs, CIOs, CROs, and CFOs, the successful candidate will combine business strategy expertise with a strong grasp of data governance, architecture, and analytics.

Key Responsibilities

*

Serve as a senior advisor to executive stakeholders within major banks and financial institutions.
*

Lead multi-disciplinary teams to deliver complex data transformation programmes.
*

Develop and present compelling pitches, executive briefings, and board-level presentations.
*

Define enterprise-wide data strategies aligned to business goals and regulatory requirements.
*

Conduct maturity assessments, gap analyses, and design target operating models and roadmaps.
*

Shape and implement data governance frameworks (e.g., DAMA, DCAM), ownership models, and stewardship roles.
*

Oversee initiatives in metadata management, data lineage, and cataloguing solutions.
*

Support the development of pricing and commercial strategies for data-driven propositions.

Skills & Experience

*

Strong experience in data advisory, strategy, or management.
*

Experience in a consulting environemnt, with a strong focus on financial services clients.
*

Deep knowledge of FS business models, regulatory frameworks, and industry data challenges.
*

Proven success in delivering large-scale data transformation programmes.
*

Strong understanding of data governance, architecture, and analytics platforms.
*

Excellent communication, pitching, and board-level presentation skills.

The Opportunity

This is a rare chance to take a senior leadership position within a growing data advisory practice, working at the intersection of strategy, innovation, and regulatory change. The role offers exposure to high-profile transformation programmes, the opportunity to shape the future of data within Tier 1 financial institutions, and a platform to influence at the very highest level.

For more information on this exceptional opportunity, reach out to Marley Taylor at Tenth Revolution Group with your CV: m.taylor@tenthrevolution.com

Role and Responsibilities

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Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers
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Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices
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Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise
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Test and assess cases, ensuring solutions meet requirements and quality standards
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Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications
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Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification

Experience/Skills

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Ideally, a graduate in Computer Science, Business Analytics, or a related field
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Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration
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Ability to interpret data, troubleshoot issues, and understand relational databases
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Experience with AI data models, including training models for error detection/correction, is a plus
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Strong skills in translating business requirements into practical solutions and documenting processes
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Experience working through full project lifecycles preferred
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An analytical mindset with strong attention to detail, excellent verbal and written communication skills
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Ability to prioritise workload and meet deadlines independently
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Proficient in Microsoft Office Suite

Benefits

* Starting Salary - £50k-£57k (dependent on experience).
* Excellent progression opportunities.
* Life assurance, enhanced pension contribution & much more!

Microsoft Dynamics 365/ Power Platform Developer

My client is a reputable Microsoft Partner; well established in delivering successful digital transformation programmes to the mid-enterprise market. With a wealth of exciting projects in pipeline, my client is actively seeking an experienced Developer within Dynamics 365 CE/ CRM to join their development division - getting hands on to deliver tailored D365 CE solutions to customer requirements.

This opportunity offers a excellent opening to work on innovative development projects for a range of reputable customers - progressing your career in Dynamics 365/ Power Platform whilst securing fantastic benefits and progression along the way.

My client offers full home based working flexibility, with requirement for occasional site travel, project phase dependant.

Whats on offer?

* Competitive starting salary up to £75,000 (experience dependent)
* Secure pipeline of D365/ Power Platform projects - across new implementations, upgrades and integration's
* Attractive benefits package including private medical, competitive pension scheme, life insurance
* Continuous, certified Dynamics 365/ Power Platform training

Responsibilities will include:

* Hands on Dynamics 365 CE/ CRM/ Power Platform development on customer implementations
* Analysing technical requirements, and assisting in technical solution design
* Developing custom work flows/ plugins/ process flows based on customer needs
* CRM system integration projects utilising technologies such as Power BI, Power Automate & Azure
* Assisting CRM development testing/ deployment/ maintenance processes
* Triage CRM implementation support issues at 3rd line level

Suitable candidates will be able to offer:

* A proven track record developing Microsoft Dynamics CRM/ 365 CE & Power Platform technologies
* Demonstrated proficiency across relevant programming languages, including C#, JavaScript
* Custom plugin/ work flow development expertise
* Full development life cycle skills including analysis, design, testing and support
* Experience across Power Platform - preferably offering skills in Power Automate, Power Pages, Power Apps (Model/ Canvas)
* Excellent communication skills - able to collaborate within a team and work autonomously

Interested? Apply now!

To discuss this exciting opportunity in more detail within the Dynamics CRM market, please contact Nick Butter by phone on 0191 338 7564 or send your current CV to n.butter@nigelfrank.com.

Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 / Dynamics CRM opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics CRM/ 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics CRM/ 365 market.

I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics market, please contact me ASAP.

0191 338 7564 or via email n.butter@nigelfrank.com

Power Platform Developer / Senior Developer

Salary: £49,000 - £61,000 DOE
Location: UK (Hybrid)
Contract: Permanent

About the Role

We are looking for talented Power Platform Developers at both mid and senior levels to join a growing Digital Services team. This is a fantastic opportunity to contribute to an organisation's digital transformation by designing, building, and optimising solutions that enhance efficiency and deliver data-driven insights.

You'll work with Microsoft Power Apps, Power Automate, Power BI, SharePoint, Power Pages, Dynamics 365 CE, and Azure services, delivering modern applications that meet complex business needs.

Whether you are developing your technical skills under senior mentorship or ready to step into a leadership role, you'll play a key part in driving innovation and maximising the value of the Power Platform.

Key Responsibilities

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Design, develop, and support solutions using Power Platform tools (Power Apps, Automate, BI, Pages, SharePoint, Dynamics 365 CE, Azure).
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Collaborate with stakeholders, analysts, and consultants to translate requirements into technical solutions.
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Support process automation and data visualisation to improve efficiency and decision-making.
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Contribute to testing, debugging, documentation, and user support.
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Ensure compliance with governance, security, and best practice frameworks.
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At senior level:

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Provide technical leadership, mentoring, and coaching to developers.
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Conduct code reviews and establish development standards.
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Lead integration with enterprise systems and contribute to architecture decisions.
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Influence the organisation's digital roadmap by exploring new Microsoft capabilities.

Skills & Experience

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Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI, SharePoint, Dynamics 365 CE).
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Knowledge of software development principles; low-code/no-code experience ideal.
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Strong problem-solving skills and attention to detail.
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Excellent communication skills with the ability to work across technical and business teams.
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Competence in Microsoft tools (Excel, SharePoint); experience with JavaScript, C#, HTML, or SQL beneficial.
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Familiarity with agile methodologies and structured delivery.
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For senior roles: proven track record in leading projects, mentoring, and delivering scalable enterprise solutions.

What We're Looking For

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A collaborative team player with strong communication skills.
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Self-motivated and eager to learn or grow into leadership.
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A passion for innovation and maximising Microsoft technology to solve business challenges.

This is a great chance to join a supportive, forward-thinking team and directly shape the way Microsoft Power Platform is used to deliver digital transformation.