Business Systems Support Specialist - Watsonville, CA
Are you an experienced IT professional with a passion for supporting business applications and ERP systems? A growing company in Watsonville, CA, is seeking a Business Systems Support Specialist to join its IT team. This is an exciting opportunity to be the subject matter expert for IT business applications, ensuring that systems align with business needs and users can perform their roles efficiently.
Key Responsibilities:
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Provide comprehensive technical and end-user support for Microsoft Business Central (BC), Customer Engagement (CE), and other third-party cloud applications.
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Execute regression, integration, and performance testing to maintain system stability.
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Monitor system performance, manage EDI platforms, resolve data and configuration issues, and identify areas for improvement.
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Manage and prioritize defects and enhancement requests.
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Conduct research and continuing education to stay ahead of industry trends.
Required Skills and Experience:
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BA/BS in information technology, computer science, or related field, or equivalent experience.
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3+ years of experience supporting ERP and CRM systems; Microsoft Business Central (BC) and Customer Engagement (CE) experience preferred.
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Strong understanding of cloud-based application environments.
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Experience with SQL, Power BI, and other reporting tools is a plus.
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Excellent communication skills with a customer service mindset, able to interact effectively with all levels of an organization.
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A continuous improvement mindset and ability to adapt in a dynamic business environment.
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Strong problem-solving, troubleshooting, and analytical skills.
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Ability to work independently and collaboratively as part of a small, dedicated IT team.
Compensation and Benefits:
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Competitive salary based on experience.
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Comprehensive health, dental, and vision coverage.
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Retirement savings plan with company contribution.
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Generous paid time off, including vacation, sick leave, and holidays.
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Paid volunteer time and opportunities for community engagement.
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Professional development and career growth opportunities.
About the Company:
This well-established and financially strong organization specializes in importing and distributing products to major retailers across the U.S. With 75 employees and growing, they are positioned for significant expansion over the next five years. Backed by a large international parent company, they are a key player in the U.S. market and continue to invest in cutting-edge business systems.
If you are a talented Business Systems Support Specialist looking to grow your career in a dynamic environment, we'd love to hear from you!
Apply today!
Key Words: IT, Information Technology, Systems Support, Business Applications, ERP, Microsoft Dynamics, Microsoft Business Central (BC), Microsoft Customer Engagement (CE), EDI, Cloud-Based Applications, Power BI, Technical Support
