D365 CRM Application Support Analyst

D365 CRM Support Analyst (FTC)
London (Hybrid)

We are partnering with a prominent D365 CE end user in London who are looking to add a talented D365 CRM Support Analyst to their technology function on a fixed‑term basis, with the possibility of becoming permanent. This hands‑on role focuses on supporting a CRM platform, managing secure environments, and ensuring smooth deployment processes. You'll work closely with technical teams and stakeholders to maintain a stable, well‑governed CRM landscape across multiple environments.



Key Responsibilities

* Deliver technical and functional support for the organisation's CRM system, assisting users and resolving platform issues
* Oversee CRM environments, including configuration updates, maintenance tasks, and environment health
* Contribute to deployment processes by supporting automated pipelines, solution changes, and release activities
* Maintain strong access controls and security practices across all CRM environments
* Monitor system performance, investigate incidents, and drive timely resolutions

Skills & Experience

* Background in supporting CRM applications, ideally with experience in platforms such as Dynamics 365 or similar
* Understanding of security principles, user access management, and environment governance
* Experience working with deployment or automation tools used in application lifecycle management
* Ability to troubleshoot technical issues across integrations, customisation's, and system performance
* Strong documentation, communication, and analytical skills



Benefits

* Starting Salary - up to £46.5k
* Flexible, Hybrid Working Model.
* Enhanced Pension Contributions, Life Assurance & More.