Sr. Service Desk Consultant

Title: Sr. Service Desk Consultant
Type: Contract
Length: 12 months
Location: On-site in Mission Bay, San Francisco



Overview

Our client is seeking an experienced Senior Service Desk Consultant to provide high‑quality, hands‑on technical support and operational services within a fast‑paced, high‑visibility environment. The role requires strong expertise across Windows, Microsoft 365, Intune, and mobile device management, along with exceptional customer service and the ability to support executive‑level users. This consultant will work fully on‑site in Mission Bay, with occasional early‑morning support required for special events.



Key Responsibilities

End‑User & Device Support

* Provide advanced support for Windows 10/11 laptops including installation, configuration, patching, troubleshooting, and user assistance.
* Support and manage Windows 365 Cloud PCs (VDI) through Intune.
* Deliver hands‑on support for iOS and Android devices including OS updates, enforcing Company Portal, and deploying Outlook, Teams, and OneDrive.



Microsoft 365 Administration

* Create, modify, and disable user accounts.
* Manage Teams administration, including group membership, telephony updates, and ownership changes.
* Support OneDrive administration, including data exports and backup.
* Provide application support across Outlook, Teams, OneDrive client, SharePoint Web, and Teams Voice across Windows, Mac, and mobile platforms.
* Enable and enforce MFA, including configuring SharePoint access policies.
* Assist users with common Office workflows (file sharing, encrypted file access, Teams group sharing, etc.).



Intune Endpoint Administration

* Onboard users using existing AutoPilot configurations.
* Create, edit, and deploy device and compliance policies.
* Push updates, patches, and scripts to Windows endpoints.
* Manage BitLocker remotely, including re‑keying/resetting.
* Deploy applications, enforce compliance, and manage settings for iOS and Android devices.



Customer & Executive Support

* Deliver world‑class customer service with urgency and strong problem resolution.
* Provide support to both on‑site and remote users with a professional, service‑oriented mindset.
* Quickly identify and escalate executive support issues to leadership as required.
* Support occasional early‑morning onsite events (about 2-3 times annually).



Qualifications

* Prior experience in a Service Desk, Desktop Support, or similar technical support role.
* Strong expertise with Windows 10/11, Microsoft 365, Teams, SharePoint, OneDrive, and Teams Voice.
* Advanced hands‑on experience with Intune, AutoPilot, device policy management, and mobile device administration.
* Experience supporting enterprise iOS and Android environments.
* Exceptional communication, customer service, and executive support skills.
* Ability to work fully on‑site in Mission Bay.