Dynamics Business Central - Senior Support Consultant

Senior Dynamics 365 Business Central Support Consultant

Up to £50k + Benefits | Remote or Hybrid | UK-Based

My client is a growing Microsoft Partner seeking a Senior Business Central Support Consultant to take ownership of their support function, ensuring clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment.

Role Responsibilities

* Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems
* Act as the escalation point for complex support tickets across all BC modules, with a focus on finance-related issues
* Troubleshoot functional and technical issues, identifying root causes and delivering effective solutions
* Work closely with development and consultancy teams to ensure issues are resolved efficiently and accurately
* Manage support cases from logging through to resolution, ensuring SLAs are met
* Maintain detailed documentation of support issues and resolutions to aid internal knowledge sharing
* Proactively identify recurring issues and suggest process or system improvements
* Assist with testing and deployment of patches, updates and new functionality
* Provide user training and support post go-live to ensure smooth adoption of systems

Knowledge & Skills

* Strong support experience with Dynamics NAV and Dynamics 365 Business Central
* Proven background in handling complex support cases within a Microsoft Partner or end-user environment
* Excellent understanding of BC functionality across finance, sales, purchasing, inventory and warehousing
* Strong communication skills and ability to manage client expectations effectively
* Logical problem solver with great attention to detail
* Familiarity with support ticketing systems and service desk processes

What's on Offer

* Salary up to £50,000
* 25 days holiday plus bank holidays
* Remote or hybrid working options to suit your lifestyle
* Progression opportunities into consultancy, project delivery or team leadership
* Supportive team environment with ongoing learning and development
* Comprehensive benefits package

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