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Dynamics 365 CE Functional Consultant - Customer Service & Omnichannel

Role Overview
Are you a Dynamics 365 Customer Engagement specialist with a passion for delivering exceptional customer service experiences? Do you enjoy designing modern, intelligent contact centre solutions using channels such as live chat, voice, digital communication services, and integrated telephony?

An organisation is seeking a Dynamics 365 CE Functional Consultant with strong expertise in Customer Service and Omnichannel capabilities to support the transformation of their customer engagement operations. This role offers the opportunity to shape innovative solutions that directly enhance service quality and user experience.
This is a permanent position with a hybrid working model.

Key Responsibilities
* Lead the full functional design and delivery of Dynamics 365 CE Customer Service, including Customer Service Workspace, Omnichannel, and core contact centre features.
* Configure and implement live chat, voice channels, and digital communication services to support real‑time customer interactions.
* Deploy and optimise Teams‑based telephony within the Dynamics 365 environment.
* Collaborate with stakeholders to gather requirements and translate them into scalable, intuitive solution designs.
* Work closely with technical teams to ensure seamless integration across platforms and supporting systems.
* Deliver workshops, training sessions, and adoption activities to ensure successful implementation.
* Maintain alignment with best‑practice standards, governance, and security requirements.
* Provide expert post‑deployment support and drive ongoing improvements.

Skills & Experience Required
* 5+ years' experience as a Dynamics 365 CE Functional Consultant with a focus on Customer Service.
* Strong knowledge of Customer Service Workspace, Omnichannel for Customer Service, and contact centre operations.
* Hands‑on experience implementing Omnichannel channels such as email, live chat, voice, and digital communication services.
* Proven experience integrating Teams‑based telephony with Dynamics 365.
* Understanding of telephony systems and wider contact centre technologies.
* Solid knowledge of the Power Platform, including Power Apps and Power Automate.
* Excellent communication and stakeholder engagement skills.
* Ability to produce high‑quality functional documentation and solution designs.
* Familiarity with ALM and DevOps practices.

Desirable Experience
* Exposure to Azure services, Power BI, or Customer Insights.
* Knowledge of ITIL or service management frameworks.
* Experience with AI‑driven features such as Copilot, sentiment analysis, or intelligent insights.

Preferred Certifications
* Dynamics 365 Customer Service Functional Consultant Associate
* Power Platform Functional Consultant Associate

About the Organisation
The organisation operates within a highly regulated sector and supports individuals with complex needs through a combination of clinical expertise, digital innovation, and customer‑centric service delivery. With a large, multidisciplinary workforce, they focus on improving access to essential services and enhancing the overall experience for the people they support.

Employee Benefits
Employees receive a competitive salary and a comprehensive benefits package, which may include:
* Generous annual leave entitlement
* Regular salary reviews
* Pension scheme
* Life assurance
* Employee benefits and discounts platform
* Private medical cover (subject to qualifying period)
* Ongoing learning and development opportunities
* Annual company‑wide events
* Access to on‑site facilities such as wellbeing spaces, fitness areas, or quiet rooms (where applicable)

Commitment to Inclusion & Sustainability
The organisation is committed to equality, diversity, and inclusion, ensuring fair treatment for all applicants regardless of background or personal characteristics. They also actively pursue sustainability initiatives and continue to reduce their environmental impact through ongoing improvement programmes.

Digital Transformation Consultant - London - c£85K

Nigel Frank are working with a Microsoft Elite Partner to recruit an experienced Digital Transformation Consultant to join their growing advisory practice. This is a standout opportunity to shape modern workplace, compliance, and AI-driven transformation strategies for a range of high-profile clients using Microsoft 365, Microsoft Purview, and Copilot.

The role is ideal for a seasoned consultant who thrives in senior stakeholder environments and enjoys translating complex compliance and governance challenges into clear, high-impact business outcomes.

Key Responsibilities:

* Design Microsoft 365 and Purview-led transformation roadmaps aligned to security, compliance, and productivity goals
* Conduct data, compliance, and Copilot readiness assessments, identifying risk and optimisation opportunities
* Architect secure, scalable solutions across Microsoft 365, Purview, and Copilot
* Lead executive-level workshops focused on modern workplace transformation and risk reduction
* Advise clients on information protection, data life cycle, and compliance operating models
* Build trusted, long-term client relationships as a strategic M365 and Purview advisor

Skills & Experience:

* 5+ year's experience in consulting or technical advisory roles with strong depth in Microsoft 365 and the modern workplace
* Demonstrable expertise in Microsoft Purview - including Information Protection, DLP, Records Management, eDiscovery, and Compliance Manager
* Experience enabling and governing Microsoft 365 Copilot, including data readiness and risk mitigation
* Strong understanding of Microsoft 365 security, governance, and tenant architecture
* Proven ability to engage C-suite and risk/compliance stakeholders and articulate clear business value and ROI

Analytics Engineer - Power BI / Fabric

Hybrid - Staffordshire (3 days per week onsite)
Permanent - £45,000

A growing UK analytics consultancy is looking for a talented Analytics Engineer to join its expanding Analytics Practice. This is an opportunity to work end‑to‑end on high‑impact analytics solutions that directly support established organisations in making better, faster, data‑driven decisions.

The Role:

As an Analytics Engineer, you'll play a key role in transforming high‑quality data into trusted, scalable insight products. You will:

* Build and maintain enterprise‑grade Power BI semantic models
* Develop high‑quality Power BI reports, including advanced DAX
* Apply best practices across modelling, performance optimisation, and governance
* Collaborate closely with Data Engineering teams using Microsoft Fabric
* Provide responsive support for analytics products used across the organisation



Requirements:

* Hands-on experience with Power BI (data ingestion, modelling, DAX)
* Strong understanding of data modelling and star schema design
* Proven ability to create efficient, scalable analytical models and performant reports

Nice to have:

* Exposure to Microsoft Fabric
* Experience working with stakeholders to gather requirements
* Knowledge of data visualisation best practice
* Background in consulting or delivery environments



Why Apply:

* Work with modern tools including Microsoft Fabric
* Join a supportive, quality-driven environment
* Contribute to meaningful analytics projects with real societal impact
* Hybrid working with autonomy and room to grow
* Salary up to £45,000

Analytics Engineer - Power BI / Fabric

Hybrid - Staffordshire (3 days per week onsite)
Permanent - £45,000

A growing UK analytics consultancy is looking for a talented Analytics Engineer to join its expanding Analytics Practice. This is an opportunity to work end‑to‑end on high‑impact analytics solutions that directly support established organisations in making better, faster, data‑driven decisions.

The Role:

As an Analytics Engineer, you'll play a key role in transforming high‑quality data into trusted, scalable insight products. You will:

* Build and maintain enterprise‑grade Power BI semantic models
* Develop high‑quality Power BI reports, including advanced DAX
* Apply best practices across modelling, performance optimisation, and governance
* Collaborate closely with Data Engineering teams using Microsoft Fabric
* Provide responsive support for analytics products used across the organisation



Requirements:

* Hands-on experience with Power BI (data ingestion, modelling, DAX)
* Strong understanding of data modelling and star schema design
* Proven ability to create efficient, scalable analytical models and performant reports

Nice to have:

* Exposure to Microsoft Fabric
* Experience working with stakeholders to gather requirements
* Knowledge of data visualisation best practice
* Background in consulting or delivery environments



Why Apply:

* Work with modern tools including Microsoft Fabric
* Join a supportive, quality-driven environment
* Contribute to meaningful analytics projects with real societal impact
* Hybrid working with autonomy and room to grow
* Salary up to £45,000

Dynamics 365 F&O Consultant - Southern Sweden | Leading Microsoft Partner

Are you a fluent Swedish-speaking Dynamics 365 Finance & Operations Consultant ready to take the next step in your career?

We're partnering with one of Sweden's most respected Microsoft partners-renowned for their innovation, collaborative culture, and enterprise-level projects. As they continue to grow, they're looking for experienced F&O consultants to join their expanding team in Southern Sweden.



* Work on cutting-edge projects with some of the most forward-thinking clients in the Nordics
* A culture that prioritizes learning, certifications, and continuous development
* Flexible hybrid working model offering autonomy and work-life balance
* A supportive, inclusive team that values your expertise and input
* Competitive salary and comprehensive benefits package



What We're Looking For

* Proven experience with Dynamics 365 F&O (or AX)
* Strong understanding of finance, supply chain, or manufacturing processes
* Fluent in Swedish and confident in client-facing roles
* A proactive mindset with a passion for delivering smart ERP solutions

Whether you're actively exploring new opportunities or simply curious about what's out there, let's have a confidential conversation. This could be the move that elevates your career.



Drop me an email on b.mccrudden@nigelfrank.com or call me +46 77 586 81 89

Data Architect - Hybrid - London - £75,000

A public‑facing regulatory organisation is seeking an experienced Data Architect to support the design, governance, and evolution of its enterprise data landscape across Microsoft D365 and a modern medallion architecture.

This role sits within the Digital Services team and plays a key part in shaping data models, ensuring data quality, and guiding the organisation toward a consistent, well‑governed data future.



The Role

* Designing conceptual and logical data models to support new projects and enhancements.
* Leading Data Architecture Assessments and applying the organisation's Data Architecture Framework.
* Maintaining and governing the enterprise data model, including taxonomy, ontology, lineage, and metadata.
* Championing good data architecture practices across the organisation.



Requirements:

* Microsoft background (SSIS, Dataverse, sharepoint)
* Microsoft Azure and/or Fabric
* Understanding of transactional, Kimball and OBT methodologies

Experience

* Proven experience in data architecture
* Demonstrable ability to translate business and technical requirements into robust data architecture solutions
* Experience designing transitional architectures and handling security considerations across architectural domains.

Data Architect - Hybrid - London - £75,000

A public‑facing regulatory organisation is seeking an experienced Data Architect to support the design, governance, and evolution of its enterprise data landscape across Microsoft D365 and a modern medallion architecture.

This role sits within the Digital Services team and plays a key part in shaping data models, ensuring data quality, and guiding the organisation toward a consistent, well‑governed data future.



The Role

* Designing conceptual and logical data models to support new projects and enhancements.
* Leading Data Architecture Assessments and applying the organisation's Data Architecture Framework.
* Maintaining and governing the enterprise data model, including taxonomy, ontology, lineage, and metadata.
* Championing good data architecture practices across the organisation.



Requirements:

* Microsoft background (SSIS, Dataverse, sharepoint)
* Microsoft Azure and/or Fabric
* Understanding of transactional, Kimball and OBT methodologies

Experience

* Proven experience in data architecture
* Demonstrable ability to translate business and technical requirements into robust data architecture solutions
* Experience designing transitional architectures and handling security considerations across architectural domains.

Job Title: Functional Consultant

Role Purpose

This role bridges business needs with technical solutions using Microsoft Power Platform and Dynamics 365. You will gather requirements, design functional solutions, and work closely with architects and developers to deliver scalable, high-quality applications that drive business value.



Key Responsibilities

* Gather and analyse business requirements through workshops and stakeholder engagement
* Translate requirements into clear functional designs
* Design solutions using Power Apps (Canvas & Model-driven), Power Automate, Power Pages, and Dataverse
* Configure and build Power Platform components to meet business needs
* Act as the link between business users and technical teams
* Support delivery across the full project lifecycle (design, build, testing, UAT, go-live)
* Promote best practices, governance, and reusable solutions
* Collaborate with cross-functional teams to ensure successful delivery



Skills & Experience

* Strong experience with Dynamics 365 (Sales, Customer Service, Marketing, Field Service)
* Good knowledge of Power Platform capabilities and best practices
* Experience with Dataverse (data models, security, environments)
* Understanding of integrations, plugins, and Azure components
* Ability to design scalable, efficient, and user-focused solutions
* Experience working in Agile environments and using DevOps pipelines
* Strong communication and stakeholder management skills



Key Competencies

* Ability to translate business needs into functional solutions
* Strong problem-solving and analytical thinking
* Confident running workshops, demos, and stakeholder discussions
* Collaborative and delivery-focused mindset
* Continuous improvement and attention to quality



Additional Responsibilities

* Follow data protection, security, and compliance standards
* Support governance, documentation, and risk management practices
* Contribute to a collaborative and professional working environment



Summary

Design and deliver Power Platform solutions by bridging business requirements with technical delivery, ensuring scalable, efficient, and user-focused outcomes.

Dynamics 365 Business Central Consultant

This is a fantastic opportunity to work for an award winning Microsoft Partner as a Dynamics 365 BC Consultant

This client is a long standing Dynamics BC specialised partner and have a huge range of customers across Africa in the D365 space. This role will involve developing relationships, gathering requirements & delivering Business Central projects for their finance and supply chain systems, working alongside some top BC professionals in SA.

The company offer a warm, collaborative culture with an opportunity to grow and expand your skill set rapidly through exposure to large scale projects and experienced team members.

The ideal clients will have:
*Strong Dynamics Business Central Consulting/Stakeholder Management
*Financial Experience Beneficial
*Experience implementing D365 BC end to end.
*Supply Chain and Manufacturing experience essential.

Perks include:

- Competitive package

- Collaborative & supportive culture.

- Clear progression route.

- Remote working.

Interested? Please contact Emma ASAP directly on +44 191 338 7671 or send CV to e.townsend@tenthrevolution.com

Nigel Frank International is the leading Microsoft Dynamics recruiter worldwide, advertising more Dynamics jobs than any other agency. We deal with Microsoft Partners and End users throughout South Africa and the world and have never had such a large demand for Microsoft Dynamics professionals. By specialising in placing candidates in markets in South Africa I have developed excellent relationships with employers in South Africa.

NAV/ ERP/ Navision/ Dynamics/ Microsoft Dynamics NAV/ Business Central/ Consultant

Wir suchen eine fachkundige Person im Bereich Data Engineering, um innovative Lösungen für anspruchsvolle Projekte zu entwickeln. In dieser Rolle werden Sie eng mit modernsten Tools und Technologien arbeiten.

Ihre Aufgaben und Anforderungen:

- Fundierte Kenntnisse in Azure-Daten, Big Data/Analytics und DataBricks.
- Erfahrung in der Erstellung und Optimierung von Datenpipelines.
- Vertrautheit mit Datenbankadministration und Datenmodellierung.
- Starke analytische Fähigkeiten zur Lösung komplexer Datenprobleme.
- Teamorientierte Denkweise mit hervorragenden Kommunikationsfähigkeiten.

Die Möglichkeit, in einem hybriden Modell zu arbeiten, bietet Ihnen Flexibilität, während Sie zwei Tage pro Woche in Essen verbringen. Diese Position ist ideal für Fachkräfte, die in einem kreativen und unterstützenden Umfeld wachsen möchten.

Wenn Sie ein passionierter Data Engineer sind, der bereit ist, innovative Lösungen zu entwickeln und Analysetools weiterzuentwickeln, freuen wir uns auf Ihre Bewerbung!

Impressum - https://www.frankgroup.com/de/impressum/