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Customer Success Manager

Newcastle upon Tyne, England

  • Sales Poste
  • Compétences: Sales
  • Seniority: Mid-level

Description du poste

My client who is headquartered in Stockholm, is a rapidly expanding B2B technology company. Their leading product, revolutionises industries like Trade Finance, Transport, and Certificates. Through cutting-edge technology, they empower their clients and their partners with heightened transparency, risk management, operational efficiency, and consumer trust.

Job Summary:

We are seeking a talented and dynamic Customer Success Specialist to spearhead and foster my clients customer engagement, development, and expansion across diverse industries. The primary objective is to drive sales growth, raise awareness, and promote the adoption of digital documents among leading banks, corporations, carriers, freight forwarders, and other stakeholders in the trade ecosystem. Their distribution channels primarily include direct sales, re-sellers, partners, and a network of advisers supporting sales efforts. The ideal candidate will guide customers through the on-boarding process and beyond, ensuring compliance with regulatory requirements and maximising the full potential of their product and solution in collaboration with clients.

Key Responsibilities:

* Customer Relationship Management: Cultivate and maintain strong customer relationships, understanding their needs, objectives, and challenges.
* On-boarding and Training: Lead customers through the on-boarding process, providing training sessions to facilitate effective usage of the product or service.
* Product Expertise: Develop a comprehensive understanding of the product or service, including its features, functionality, and implementation best practices.
* Support Customer Advocacy: Serve as a liaison between customers and internal teams, advocating for customer needs within the company.
* Success Planning: Collaborate with customers to create tailored success plans, outlining key milestones and metrics for progress evaluation.
* Proactive Support: Anticipate customer needs and offer proactive guidance to help them achieve desired outcomes.
* Retention and Expansion: Monitor customer satisfaction and usage metrics, identifying opportunities for revenue growth through up-selling or cross-selling.
* Feedback Collection: Gather customer feedback and communicate it to relevant teams to drive product improvements.
* Problem Solving: Address customer concerns by liaising with internal teams to find effective solutions.
* Renewal Management: Ensure customer renewals by demonstrating ongoing value and addressing any objections raised.

Requirements:

* Academic background.
* Minimum 3 years of B2B experience, preferably in banking or a related field with a tech-savvy interest or in the technology and SaaS industry.
* Strong communication, negotiation, strategic thinking, problem-solving, and product knowledge skills.
* Effective execution within deadlines.
* Strong time management skills for handling multiple clients and tasks simultaneously.
* Adaptability to evolving business environments and client preferences.
* Fluency in English (preferably native) with excellent written and verbal communication skills. Proficiency in a second language (French, Arabic, German, or Spanish) is a plus.
* Willingness to initially work remotely with training provided at our Stockholm HQ (no longer than 1 or 2 weeks at a time - travel and expenses paid for.)

Start date: As soon as possible.

Project length: 12 month initial contract, high likelihood of extension.

Lead Azure Platform Architect & Engineer - Dublin

Dublin, Republic of Ireland

  • Other Poste
  • Seniority: Senior

Description du poste

Lead Azure Platform Architect & Engineer - Must be based locally to Dublin



I am working with a client that is looking to on-board a Lead Azure Platform Architect & Engineer on an initial 6 month contract to build out landing zones, cloud instances, design and implementation of integration and security architectures, data architecture and cloud integration architectures.



Desired experience as follows;

- Azure, OCI, OIC, Security and Integration architecture, DevOps and Automation.



Contract Length: initial 6 months



Location: 1 days bi-weekly onsite in Dublin. It's required that you are based locally.





To discuss our exciting Azure opportunities in more detail, please send your CV to m.nevin@nigelfrank.com or call Matthew Nevin on 0203 826 6712 in complete confidence ASAP.



My client is happy to consider all Azure professionals in and around Dublin.





Nigel Frank International is the leading Microsoft and Cloud recruitment firm in the UK, advertising more Azure jobs than any other agency. We work with both Azure Partners & End Users throughout the UK and Europe and we have never had more live requirements for Azure professionals. Solely by specialising in placing candidates in the Azure market, relationships have been built with the majority of key employers in the UK, and therefore we have an unrivalled understanding of where the best opportunities and Azure jobs are currently.



I appreciate the need for discretion and would welcome the opportunity to speak to any Azure candidates that are considering a new career or job. For additional information on the Azure market and some of the opportunities that are available, I can be contacted on or 0203 826 6712 by email at m.nevin@nigelfrank.com



I can also offer £250 in high street / online vouchers of your choice for successful referrals to this contract





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EDI/Dynamics NAV Specialist - Des Plaines, IL - $110k

Des Plaines, Illinois

  • $90,000 to $110,000 USD
  • Other Poste
  • Compétences: Dynamics NAV / Navision / Business Central / ERP / NAV / Microsoft NAV / MS NAV / D365 / Lanham / Truecommerce / True Commerce / SPS Commerce / EDI / WMS
  • Seniority: Mid-level

Description du poste

EDI/Dynamics NAV Specialist - Des Plaines, IL - $110k

A well-established industrial products distribution organization with a national presence is seeking an ERP/EDI Analyst with experience on Dynamics NAV or Business Central to join their team.

Get ready to become part of an organization with a national presence, who despite having been an industry leader for decades, still retains the feel of a small, tight-knit startup. It is known for having an amazing company culture offering many exciting employee benefits (see below) and has an excellent employee retention rate.

This position will involve working as a bridge between the IT department and the Operations business unites in identifying paths for improvement in current processes, gathering requirements from stakeholders, designing a new system, and working with a Microsoft Partner and internal team on installation and post go-live support.

Your New Role:

* Maintain and support day to day issues with the company's ERP system
* Play a key role in EDI mapping, set up, and troubleshooting with their retail clients
* Train users on systems functionality helping to promote user self-sufficiency
* Lead future integration and upgrade projects as necessary

* Creation and maintenance of all EDI maps and transactions
* Creation and maintenance of all customer specific labels
* EDI transactions with third parties
* Ensure EDI compliance with each trading partner
* Create and implement process improvements

What You'll Need:

* Experience with Navision, Dynamics NAV or D365 Business Central
* Experience with EDI required, especially with setup, mapping, troubleshooting, and vendor management
* Expertise with Lanham, SPS Commerce, True Commerce EDI add-ons
* Ability to communicate well both with technical and non-technical personnel
* Solid understanding of business processes within inventory, warehousing, supply chain, etc.

What You'll Receive:

* Competitive base salary ($75-90k)
* Excellent benefits package
* 401 (K) plus company match
* Growing company
* Excellent employee retention with career growth opportunities

Want to become a part of this amazing company? Send your resume to m.potenza@nigelfrank.com or call Matt at 646-540-7521 for more information.

Nigel Frank International is the leading Microsoft dynamics recruitment firm, dealing with over 78% of dynamics partners worldwide. We advertise more NAV/ Navision jobs than any other agency globally. Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Dynamics NAV jobs than any other agency. We deal with both Microsoft Partners & End Users through North America. By specializing solely in placing candidates in Microsoft Dynamics market, I have built relationships with more of the key employers in North America and have an unrivalled understanding of where the best opportunities and Navision/Dynamics NAV jobs are.

I understand the need for discretion and would welcome to speak to any Microsoft Dynamics NAV/Navision candidates that are considering a new career or job now or in the future. Confidentiality is of course guaranteed. Please contact see www.nigelfrank.com for more amazing Microsoft Dynamics opportunities.