D365 CRM / Field Service Admin - Chicago - $115k - Remote
Our client is a billion dollar manufacturing and industrial services firm who is looking for a talented Dynamics 365 CRM Administrator to join their team. This is an amazing opportunity for a proactive, hands-on leader who values customer interaction and helping users to become more self sufficient on their systems.
Get ready to join a large business applications team where you will have the opportunity to move up into a managerial role as the company continues to expand. This company values collaboration and developing their employees internally, creating training opportunities and internal paths for promotion for all new team members.
Don't miss out on the opportunity to join one of our top clients!
This role will focus on ensuring that sales, service dispatch, and administrative teams are fully supported in utilizing Dynamics CRM and Field Service applications effectively. Additionally, the Dynamics 365 Admin will assist with testing new system features before they are deployed to the broader user community.
Your New Role:
* Lead training sessions-both virtual and on-site-for sales, service dispatch, and administrative staff, focusing on the practical use of Microsoft Dynamics CRM and Field Service.
* Create and update a full range of training resources, such as step-by-step guides, tutorials, and hands-on learning activities, tailored to each team's day‑to‑day responsibilities.
* Offer continued user support after go‑live, helping employees navigate Dynamics CRM and Field Service and resolving routine user questions.
* Participate in onboarding new team members, ensuring they gain confidence and capability in Microsoft Dynamics from the start.
* Partner closely with IT, project leads, and business stakeholders to coordinate training around rollout timelines and operational workflows, incorporating user feedback to refine training programs.
* Contribute to functional testing for system enhancements and new releases, sharing observations with IT to support improved usability and process efficiency.
What You'll Need:
* Expertise supporting, implementing, and configuring Dynamics 365 Sales/CE/CRM
* Hands-on experience in user support, troubleshooting, and providing hyper-care post go-live.
* D365 Field Service experience a big plus, but not required
* Excellent communication skills and user facing capabilities
* A proactive personality with a problem-solving mindset focused on user experience and operational efficiency
* Must be willing to travel regularly (1-2 weeks per month for the first 6 months)
What You'll Receive:
* $90-115k base salary
* Excellent benefits package and PTO plan
* Opportunity for growth into a leadership position
* Remote flexibility (travel reimbursement)
* Fun, fast-paced company culture with an amazing IT team
Apply now by sending your resume to m.potenza@nigelfrank.com, or for more information, call Matt at 646-540-7521
Nigel Frank International is the leading Microsoft dynamics recruitment firm, dealing with over 78% of dynamics partners worldwide. We advertise more NAV/ Navision jobs than any other agency globally. Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Dynamics NAV jobs than any other agency. We deal with both Microsoft Partners & End Users through North America. By specializing solely in placing candidates in Microsoft Dynamics market, I have built relationships with more of the key employers in North America and have an unrivalled understanding of where the best opportunities and Navision/Dynamics NAV jobs are.
I understand the need for discretion and would welcome to speak to any Microsoft Dynamics NAV/Navision candidates that are considering a new career or job now or in the future. Confidentiality is of course guaranteed. Please contact see www.nigelfrank.com for more amazing Microsoft Dynamics opportunities.
Nigel Frank International Inc. is acting as an Employment Agency to this vacancy.
