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Job title: 2nd Line Support Engineer

Location; South West London (On-site in Wimbledon)

Salary: £35,000 - £40,000 DOE



About the role / company

This is a great opportunity to join a growing IT Support company based in SW London are looking for an experienced 2nd Line Engineer. As a business they work with some established clients in London who trust them with all their IT support issues. This includes customers in both the Public / Private sector with some recent growth in their customer base.



The role is to support and work with the latest Microsoft Cloud technologies. Ideally you will have at least a few years of experience supporting customers at a 2nd Line level and have skills in the following technologies;



Key skills required:

* Office 365 support and administration
* Managing SharePoint permissions
* PowerShell Scripting
* Azure Active Directory
* Windows Servers administration
* Mac exposure



Not essential but nice to have:

* Previous experience working with a consultancy / MSP
* M365 Certifications



As part of this role the company will offer opportunities for growth into 3rd Line / leadership position depending on ambitions, along with Microsoft training allocation and development, plus many other benefits.



Click 'apply now' or get in touch with Joe Bigsby on (0)203 826 6747or j.bigsby@nigelfrank.com



Nigel Frank International is the global leader in Microsoft Recruitment. We are unparalleled in our ability to match skilled Modern Workplace professionals with exciting, challenging roles all across the UK and abroad due to many clients trusting us exclusively with filling their vacancies. We deal with both Microsoft Partners and End Users throughout the UK and Europe and we have never had more live requirements jobs for Modern Workplace professionals. Please see www.nigelfrank.com for more fantastic Modern Workplace opportunities. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: 3rd Line Support Engineer

Location: South West London (On-site in Wimbledon)

Salary: Up to £45,000 DOE



About the Role / Company

This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled and experienced 3rd Line Support Engineer to join their dynamic team. The company supports a diverse portfolio of clients across both the public and private sectors, with a strong reputation for delivering reliable and responsive IT services.

As a 3rd Line Engineer, you'll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You'll also play a key role in mentoring junior engineers and contributing to strategic IT initiatives. This role offers a clear path to progression, with future opportunities to step into a Lead or Operations Manager position.



Key Responsibilities

* Resolve high-level technical issues escalated from 1st and 2nd line teams
* Provide expert support across Microsoft 365, Azure AD, and Windows Server environments
* Assist with technical projects and client onboarding
* Collaborate with clients to understand their IT needs and deliver tailored solutions
* Mentor junior engineers and contribute to internal knowledge sharing



Key Skills Required



* Office 365 support and administration
* Managing SharePoint permissions
* Azure Active Directory
* Windows Server administration
* Exposure to Mac environments
* Networking (LAN / WAN)



Desirable (Not Essential)

* Experience working in a consultancy or MSP environment
* M365 certifications
* Familiarity with ITIL practices

What's in it for You?

* Progression into a Lead / Ops Manager role
* Microsoft training and certification support
* Exposure to a wide range of technologies and client environments
* Collaborative and supportive team culture



Click 'apply now' or get in touch with Joe Bigsby on (0)203 826 6747 or j.bigsby@nigelfrank.com



Nigel Frank International is the global leader in Microsoft Recruitment. We are trusted by Microsoft Partners and End Users across the UK and Europe to deliver top-tier Modern Workplace professionals. Visit http://www.nigelfrank.com for more opportunities.

Job role: 1st Line Support Engineer

Location: Warrington (On site - 3 days on / 2 days remote)

Clearance required: Eligibility for SC Clearance (*no sponsorship)



This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth, they're looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington.



Key Responsibilities

* Providing first-line technical support to end-users both on site and remotely.
* Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams).
* Managing Azure Active Directory users, groups, and policies.
* Assisting with Intune deployments and device management.
* Logging, tracking, and resolving incidents via the service desk system.
* Escalating complex issues to 2nd/3rd line teams where necessary.



Key skills required:

* At least 1 year of experience in a 1st Line Support or Service Desk role.
* Good knowledge of M365 administration and support.
* Hands-on experience with Azure AD
* Experience with Intune deployments
* Experience building laptops / Mac support
* A proactive attitude and willingness to learn in a fast-paced environment.
* SC clearance eligibility (or willingness to undergo clearance)



Why join:

* Work with a Microsoft Gold Partner supporting high-impact, secure projects.
* Be part of a collaborative, forward-thinking team.
* Access to continuous training and Microsoft certifications.
* Competitive salary and benefits package
* Opportunities to progress into 2nd/3rd line and project roles



Click apply or get in touch with Joe Bigsby on 0203 826 6747 or j.bigsby@nigelfrank.com



Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy