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Dynamics 365 CRM Support Engineer - Romania (Hybrid/Remote)

Join my client's Information Systems team as a Dynamics 365 CRM Support Engineer to support and improve their Microsoft Dynamics 365 CRM platform. This role offers flexible hybrid or remote work options and opportunities to expand your skills with the Power Platform (Power Automate, Power Apps) in an international, collaborative environment.

What You'll Do:

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Provide support and troubleshooting for Dynamics 365 CRM.
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Manage CRM configuration and administration.
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Handle tickets and ensure SLAs are met.
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Collaborate with global teams and grow your Power Platform expertise.

What You Need:

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Experience with Dynamics 365 CRM or other major CRM platforms (Salesforce, HubSpot, Zoho).
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Background in IT support, helpdesk, or CRM admin.
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Strong problem-solving and communication skills in English and Romanian.
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Familiarity with ticketing systems and SLAs.
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Based in Romania.

Bonus Skills:

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Power Platform knowledge (Power Automate, Power Apps).
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SQL/scripting basics.
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CRM integrations experience.
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Gaming industry experience.
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Documentation and training skills.

MS Dynamics 365 F&O Technical Support Consultant

Location: Bucharest / Hybrid

My client is looking for an experienced professional with several years of hands-on experience working with Microsoft Dynamics 365 Finance & Operations. This role is ideal for someone with a strong technical background in supporting, configuring, and maintaining D365 F&O systems to meet evolving business needs.

Requirements:

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Several years of experience working with Microsoft Dynamics 365 Finance & Operations
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Proven background in a technical support or system administration role related to Dynamics 365
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Strong analytical and problem-solving abilities, especially with user or system-level issues
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Experience with D365 configuration, customization, and form/report development
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Ability to manage user roles, permissions, and license assignments within D365
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Self-motivated and adaptable, able to thrive in fast-paced and dynamic environments
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Customer-oriented mindset with strong communication and collaboration skills

Key Responsibilities:

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Technical Support: Provide first and second-level support for D365 F&O users, resolving technical and functional issues
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System Configuration: Customize and configure the D365 F&O platform, including workflows, forms, and reports, to support business processes
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User Access Management: Set up and maintain user accounts, assign roles, manage licenses, and ensure compliance with security protocols
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Training & User Enablement: Deliver user training and provide ongoing support to help teams fully utilize system capabilities
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Documentation: Maintain clear records of system changes, configurations, and standard operating procedures
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Stakeholder Collaboration: Work closely with internal users and business stakeholders to gather requirements and liaise with third-level support or external partners when needed
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System Monitoring: Regularly monitor system performance and propose or implement improvements to ensure operational stability and efficiency



To apply:

If you're interested in this opportunity and meet the above criteria, please send your CV to a.zawadzka@nigelfrank.com We look forward to hearing from you!