La tua attuale ricerca di lavoro

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Per A tempo indeterminato e a termine in Australia

    F&O Support Specialist

    Australia, New South Wales, Sydney

    • A$100,000 to A$130,000 AUD
    • Support Ruolo
    • Competenze: MS Dynamics 365 Finance & Operations
    • Seniority: Junior

    Descrizione posizione

    An exciting opportunity is available for a junior to mid-level D365 professional (2-5 years' experience) to join a business where you'll take real ownership of the Dynamics 365 Finance & Operations environment.

    This is a hands-on role suited to technical, techno-functional, or functional candidates who have previously supported and managed a D365 system and are looking to step into a position with broader responsibility and impact.

    The Role

    You'll be responsible for the ongoing support, development, and continuous improvement of the D365 F&O system, working closely with stakeholders across the business.

    Key Responsibilities

    * Provide day-to-day support for D365 F&O
    * Configure and customise the system to meet business needs
    * Contribute to ongoing system improvements and enhancements
    * Work with stakeholders to gather requirements and deliver solutions
    * Support integrations and data processes

    Skills & Experience

    * 2-5 years' experience with D365 Finance & Operations
    * Strong experience in configuration and customisation
    * Exposure to X++, Visual Studio, and Azure DevOps (desirable)
    * Experience with integrations (Data Entities, OData, etc.)
    * Understanding of supply chain processes is advantageous
    * Ability to work closely with both technical and business stakeholders

    What's on Offer

    * Opportunity to take ownership of a D365 environment
    * Broad, end-to-end exposure across support and development
    * Collaborative team environment
    * Competitive salary package

    If you're looking to take the next step in your D365 career and gain greater ownership and responsibility, apply now or reach out for more information.

    Senior Data Scientist

    Australia, Victoria, Hawthorn East

    • A$120,000 to A$170,000 AUD
    • Other Ruolo
    • Seniority: Senior

    Descrizione posizione

    New End user role - Senior Data Scientist



    The ideal candidate will have experience in NLP, statistical, time series analysis, AI cloud infrastructure and IoT systems and possess a first principles understanding of Data science and possess a willingness to approach tasks across the entire discipline.



    * 6+ years professional experience developing, deploying and maintaining data science models.
    * Solid understanding of foundational statistics concepts, NLU and ML algorithms.
    * Experience with scientific stack NumPy, SciPy, scikit-learn, pandas etc
    * Experience with Geo-spatial technologies and models.
    * Working and developing Large Language Models
    * Familiarity with querying SQL platforms including SQL Server (Database/Analysis Services), Azure SQL DB, OSS Databases (PostgreSQL), ETL/ELT systems.
    * Experience with Azure stack, Azure data factory, Azure functions.





    Feel free to reach out to me for further information on the client and the job responsibilities:

    a.oberzeiser@nigelfrank.com



    Your benefits of working with Nigel Frank:

    Nigel Frank International is the world's leading executive search firm specializing in the recruitment of exclusively Microsoft Dynamics (AX, NAV& CRM) and Microsoft Technologies professional and managerial staff.

    We have the largest job offering in our specialty area of MS Dynamics and the Microsoft Stack. We have quickly become the leader in Microsoft Dynamics recruitment, offering well over one thousand open jobs in Microsoft Dynamics and the Microsoft Stack.

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    Chief Operating Officer (SwarmFarm Robotics)

    Australia, Queensland, Toowoomba

    • A$200,000 to A$250,000 AUD
    • Other Ruolo
    • Seniority: Senior

    Descrizione posizione

    TRG (Tenth Revolution Group) is proud to be partnering exclusively with SwarmFarm Robotics, a pioneer in autonomous agriculture technology.

    We are on a mission to inspire and empower farmers around the world and together is how we make it happen. Knowing your job is knowing your position on this team. Like elite athletes, we win together when everyone owns their role, trusts their teammates, and plays to their strengths. Clarity drives confidence, and confidence drives results.

    Let's ensure you know your role on our team. GAME ON!





    Purpose

    The COO runs the business.

    This role is accountable for translating strategy into execution and ensuring SwarmFarm consistently delivers on its commercial, operational, and customer commitments.

    The COO builds and leads a high-performing operating system-covering people, processes, and systems-to enable scalable, repeatable global growth.



    Experience and Qualifications

    Experience

    * Proven executive leadership experience with P&L accountability
    * Track record of scaling complex, cross-functional businesses
    * Strong commercial and financial acumen
    * Experience in AgTech, robotics, OEM, or industrial environments preferred
    * Experience working with Boards and governance structures

    Qualifications

    * Bachelor's Degree (Engineering, Agriculture, Business or related)
    * 10+ years relevant industry experience
    * Senior leadership experience (5+ years)
    * Knowledge of WHS and regulatory environments

    Requirements

    * Ability to travel (~30%)
    * Valid driver's license



    Key Areas of Responsibility

    Business Performance & Execution

    * Accountable for delivery of the operating plan and P&L outcomes
    * Ensures revenue, margin, and cost targets are achieved
    * Aligns commercial commitments with operational capability



    Operating System & Cadence

    * Owns the company's operating system:
    * Cadence (meetings, rhythms, reporting)
    * Metrics and dashboards
    * Accountability across teams
    * Drives clarity, speed of decision-making, and execution discipline



    End-to-End Value Chain Performance

    * Accountable for performance across the full customer lifecycle:
    * Marketing → Sales → Manufacturing → Operations → Customer Success
    * Ensures alignment, handoffs, and accountability across all functions
    * Delivers consistent, high-quality customer outcomes at scale



    Commercial Execution Alignment

    * Holds Sales and Marketing accountable for:
    * Pipeline quality and velocity
    * Conversion performance
    * Revenue delivery
    * Ensures commercial activity aligns with delivery capability



    Operational Excellence & Scaling

    * Designs and implements scalable operating models, systems, and processes
    * Drives continuous improvement in: Throughput, Efficiency and Reliability
    * Ensures the business scales without loss of performance or control



    Systems, Data & Infrastructure

    * Owns performance of enterprise systems (ERP, CRM, operational systems)
    * Ensures systems are integrated, reliable, and support real-time decision-making
    * Establishes clear data ownership, governance, and reporting



    Financial & Resource Discipline

    * Partners with CFO on budgeting, forecasting, and performance tracking
    * Allocates resources to maximise return and efficiency
    * Drives cost discipline while maintaining delivery quality



    Risk, Safety & Governance

    * Owns operational risk identification and mitigation
    * Ensures compliance with regulatory, safety, and internal standards
    * Embeds strong HSE culture and operational resilience



    Global Scaling & Expansion

    * Builds operating models to support global growth (including US expansion)
    * Ensures readiness across teams, systems, and delivery capability
    * Enables repeatable and scalable market entry



    Leadership & Team Performance

    * Leads and coaches a high-performing leadership team
    * Sets clear accountability and performance expectations
    * Builds capability and succession depth across the organisation



    Board & Stakeholder Engagement

    * Provides clear, data-driven operational reporting to CEO and Board
    * Communicates performance, risks, and opportunities
    * Supports investor engagement with credible operating narratives





    Why SwarmFarm?
    SwarmFarm is driven by three core values:

    It Matters - Making a real difference for farmers and sustainable agriculture
    Get It Done - Solutions-focused and committed to delivering results
    We Win Together - Success is shared across customers, partners, and team members

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    Enterprise Services Account Executive

    Australia, New South Wales, Sydney

    • A$150,000 to A$200,000 AUD
    • Sales Ruolo
    • Competenze: Enterprise Sales, Services Sales, Professional Services, Consulting, Account Executive, Business Development Manager, Account Manager, BDM, Technology Consulting, Digital Transformation, Cloud, AI, Cyber Security, Infrastructure, SOW
    • Seniority: Senior

    Descrizione posizione

    Sydney or Perth | Permanent

    Tenth Revolution Group is partnering with a global technology consulting organisation to appoint an experienced Services Account Executive.

    This is a senior sales role focused on driving consulting and professional services revenue across Australia's enterprise market. You'll be responsible for developing new business, expanding strategic accounts, and shaping complex technology services engagements for some of the country's largest organisations.



    The Opportunity

    As an Enterprise Services Account Executive, you'll lead the full sales lifecycle for consulting and professional services engagements, from identifying opportunities through to commercial negotiation and successful handover to delivery.

    Working closely with client executives, technical specialists and delivery teams, you'll develop trusted relationships with senior stakeholders and help organisations solve complex business and technology challenges.



    Key Responsibilities

    * Develop and execute a strategy to grow consulting and professional services revenue
    * Identify, qualify and secure new enterprise opportunities while expanding existing accounts
    * Build trusted relationships with executive and C-level stakeholders
    * Lead client meetings, workshops, proposals and commercial negotiations
    * Shape consulting engagements and Statements of Work aligned to client outcomes
    * Collaborate with technical and delivery teams to develop compelling solutions
    * Maintain a strong pipeline across enterprise accounts and priority industry sectors
    * Stay current with emerging technology trends and market opportunities



    Skills & Experience

    * 10+ years' experience in enterprise consulting or professional services sales
    * Proven success winning and delivering large consulting or services engagements
    * Experience selling into large enterprise organisations
    * Strong consultative selling and stakeholder engagement skills
    * Ability to develop commercial proposals and scope services engagements
    * Strong understanding of enterprise technology including cloud, AI, cybersecurity, infrastructure, automation or digital transformation
    * Excellent communication, presentation and negotiation skills
    * Experience working with cross-functional sales and delivery teams



    Highly Regarded

    * Existing relationships across Australia's enterprise market
    * Experience selling into Financial Services or other large enterprise sectors
    * Background within global consulting, systems integration or technology services organisations
    * Experience developing Statements of Work and commercial services proposals

    Why Apply?

    * Join a globally recognised technology consulting organisation
    * Sell high-value consulting and transformation engagements
    * Work alongside experienced technical and delivery specialists
    * Excellent career progression and earning potential

    Apply now or contact Tenth Revolution Group for a confidential discussion.

    Contact:

    Neros Gorges
    n.gorges@tenthrevolution.com

    #SCR-neros-gorges

    D365 Business Central Consultant

    Australia, New South Wales, Sydney

    • A$120,000 to A$190,000 AUD
    • Consultant Ruolo
    • Seniority: Senior

    Descrizione posizione

    We are looking for D365 Business central Consultants (functional) for a Microsoft Partner, that is currently looking to expand their D365 BC team in Sydney.



    Responsibilities:



    * Lead the functional delivery of Dynamics 365 Business Central projects, working closely with customers to gather requirements, facilitate workshops, design solutions, and support successful implementations.
    * Mentor and develop junior consultants through coaching, knowledge sharing, and day-to-day guidance, playing a key role in building the capability of the consulting team.
    * Collaborate with technical consultants and developers to ensure solutions are practical, scalable, and aligned with Business Central best practices.
    * Support implementations across Finance and Supply Chain modules, with exposure to Manufacturing considered highly desirable.



    Requirements:

    * Proven experience delivering Dynamics 365 Business Central (or Dynamics NAV) implementations in a Functional Consultant, Senior Consultant, or similar client-facing role.
    * Demonstrated ability to mentor, support, and develop junior consultants, with strong leadership qualities and a collaborative approach to team success.
    * Strong functional expertise across Finance and Supply Chain Management, with Manufacturing experience viewed as a significant advantage.
    * Solid techno-functional understanding of Business Central, combined with excellent stakeholder management, communication skills, and a proactive mindset with a desire to learn and grow.



    If you think this job opportunity fits what you are looking for my client would like to arrange interviews as soon as possible.

    a.oberzeiser@nigelfrank.com


    Your benefits of working with Nigel Frank:

    Nigel Frank International is the world's leading executive search firm specializing in the recruitment of exclusively Microsoft Dynamics (AX, NAV& CRM) and Microsoft Technologies professional and managerial staff.

    We have the largest job offering in our specialty area of MS Dynamics and the Microsoft Stack. We have quickly become the leader in Microsoft Dynamics recruitment, offering well over one thousand open jobs in Microsoft Dynamics and the Microsoft Stack.

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    Lead Mechanical Design Engineer (SwarmFarm Robotics)

    Australia, Queensland, Emerald

    • A$160,000 to A$200,000 AUD
    • Other Ruolo
    • Seniority: Senior

    Descrizione posizione

    TRG (Tenth Revolution Group) is proud to be partnering exclusively with SwarmFarm Robotics, a pioneer in autonomous agriculture technology.

    We are on a mission to inspire and empower farmers around the world and together is how we make it happen. Knowing your job is knowing your position on this team. Like elite athletes, we win together when everyone owns their role, trusts their teammates, and plays to their strengths. Clarity drives confidence, and confidence drives results. Let's ensure you know your role on our team. GAME ON!



    PURPOSE

    The Lead Mechanical Design Engineer leads the design, prototyping, and validation of new products across the SwarmFarm platform.

    This is a hands-on leadership role responsible for turning ideas into working machines, fast. You will lead from the front, working alongside the team to design, build, test, and refine the next generation of agricultural robotics.



    EXPERIENCE SKILLS & QUALIFICATIONS

    Ideally, you'll bring experience across many of the following areas:

    * Leading or mentoring a small engineering or technical team
    * Mechanical design of practical, manufacturable, and serviceable components and systems
    * Mobile machinery, ideally within agriculture or related industries
    * Hydraulic systems and mechanical loading principles
    * FEA and design validation processes
    * Hands-on fabrication, machining, welding, and workshop environments
    * CAD, manufacturing drawings, assemblies, and prototype development
    * Problem-solving and root cause analysis
    * Sourcing components and working with suppliers
    * Managing multiple projects and priorities in a fast paced environment



    KEY RESPONSIBILITIES



    Mechanical System Design:

    Lead the design and development of mechanical systems across the SwarmFarm robotic platform, from concept through to detailed design, prototyping, testing, and production release.

    What success looks like

    * New ideas move from concept to field test quickly
    * Designs are simple, robust, manufacturable, and easy to service
    * Problems are solved at the root cause, not patched
    * Mechanical designs survive vibration, dust, mud, weather, chemical exposure, and field use
    * Designs integrate cleanly with hydraulic, electrical, cooling, sensor, and software systems
    * Robots perform reliably in real farm conditions



    Team Leadership:

    Set the standard for practical, high-quality mechanical design across the team.

    You will lead, mentor, recruit, challenge, and support the design team so they deliver strong outcomes quickly and consistently.

    * Set clear priorities for the design team
    * Hold people accountable for quality, speed, and outcomes
    * Give direct and honest feedback
    * Help the team make good trade-off decisions
    * Keep multiple projects moving without losing focus
    * Build a team culture that values practical design, field feedback, and ownership



    Rapid Prototyping and Development:

    Lead rapid prototyping and design improvement work. You will work closely with the workshop, fabrication team, suppliers, and field teams to build, test, learn, and improve quickly.

    * Turn ideas into models, drawings, parts, and prototypes quickly
    * Produce practical designs that can be fabricated and tested
    * Work with the workshop team to build and modify prototype components
    * Use feedback from testing, field use, manufacturing, and service teams to improve designs
    * Be comfortable with raw feedback and fast iteration
    * Know when a design is good enough to prototype and when it needs more engineering work



    Mechanical Engineering:

    * Take ownership of moving design decisions forward, making calls where appropriate and bringing in the right people early for higher-impact trade-offs. Take ownership of creating momentum in moving design decisions forward and collaborate with the right people to deliver outcomes
    * Design for durability, simplicity, serviceability, and reliability
    * Understand mechanical loads, stresses, vibration, fatigue, and field failure modes
    * Work with hydraulic systems and understand how mechanical design affects hydraulic performance, routing, serviceability, and reliability
    * Integrate mechanical designs with electrical, software, sensors, cooling, and manufacturing requirements
    * Use sound engineering judgement to balance strength, cost, weight, manufacturability, and repairability
    * Make design decisions with imperfect information while bringing in the right people for important trade-offs
    * Contribute directly to CAD design work when required
    * Best practices in mechanical engineering and apply this knowledge to SwarmFarms product



    CAD Modelling & Engineering Documentation:

    * Develop concepts, assemblies, production drawings, brackets, mounts, and revisions
    * Quickly produce DXFs and fabrication information for prototyping
    * Maintain clean CAD structure, drawings, part revisions, and design records
    * Ensure drawings are useful for manufacturing, fabrication, and suppliers
    * Create documentation that helps the team build, service, and improve the machine



    Field Testing and Validation:

    * Participate in prototype testing and field trials
    * Analyse failures and test outcomes
    * Identify root causes and drive permanent fixes
    * Validate mechanical designs for strength, vibration, fatigue, serviceability, reliability, and field durability
    * Ensure designs are tested against real farming conditions, not just CAD assumptions



    Design Quality and Engineering Standards:

    * Ensure designs meet SwarmFarm performance, reliability and safety expectations
    * Apply strong mechanical engineering judgement to system design decisions Identify opportunities to improve reliability, simplicity and cost



    Multi Project Management:

    * Manage multiple design and prototype projects simultaneously
    * Balance rapid development work with longer term design improvements
    * Maintain progress and momentum across projects in a fast paced environment



    Supplier Collaboration:

    * Source practical components and fabrication options
    * Build strong relationships with suppliers
    * Work with laser cutters, CNC folders, fabricators, powder coaters, component suppliers, and engineering partners
    * Coordinate prototype parts and supplier-built components
    * Evaluate supplier capability, quality, cost, and turnaround time Design parts that suppliers can manufacture reliably



    Cross Functional Collaboration:

    * Work closely with electrical, software and systems teams to achieve practical workable outcomes
    * Ensure mechanical systems integrate effectively with other subsystems
    * Collaborate with the manufacturing team to ensure designs are production ready.



    Budget and Resource Management:

    * Manage project budgets and allocate resources efficiently
    * Provide regular progress reports to senior management and stakeholders





    Why SwarmFarm?
    SwarmFarm is driven by three core values:

    It Matters - Making a real difference for farmers and sustainable agriculture
    Get It Done - Solutions-focused and committed to delivering results
    We Win Together - Success is shared across customers, partners, and team members



    Ready to join a leading AgTech company and make a difference?

    Apply now and help change the future of farming!

    D365 F&O Systems Manager - Finance

    Australia, New South Wales, Sydney

    • A$140,000 to A$180,000 AUD
    • Consultant Ruolo
    • Seniority: Senior

    Descrizione posizione

    New permanent end user role - D365 F&O Finance Systems Manager



    This role leads the direction, performance, and continuous improvement of enterprise finance systems (including D365 finance and operations), ensuring they effectively support business operations in a scalable and efficient way. A strong emphasis is placed on reducing manual effort, improving data reliability, and leveraging modern technologies to enhance productivity.



    Tasks:



    * Oversee core finance platforms, including Microsoft Dynamics 365 Finance & Operations, ensuring seamless integration with operational systems and accurate, automated capture of transactions, revenue, payments, and spend across a complex environment

    * Identify and implement opportunities to streamline finance processes through automation and emerging technologies, improving efficiency, reducing manual effort, and enhancing productivity

    * Ensure systems support strong financial controls, compliant accounting treatment, and reliable reconciliation processes across high-volume and multi-entity operations

    * Collaborate with stakeholders across finance, technology, and operations to translate business needs into scalable system solutions, while supporting system changes, enhancements, and testing

    * Improve the quality and accessibility of financial data for reporting and decision-making, while supporting users through training, documentation, and continuous system improvement





    Main requirements:

    * Strong hands-on experience with enterprise ERP platforms, particularly Microsoft Dynamics 365 Finance & Operations, alongside exposure to reporting and performance management tools

    * Demonstrated background working across finance systems, transformation initiatives, or financial operations within complex, evolving environments

    * Solid understanding of end-to-end financial data flows, including revenue, cash movements, expenses, and general ledger governance

    * Proven ability to improve system connectivity and reduce manual processes through integration and automation in high-volume or data-intensive settings

    * Interest in, or experience with, leveraging intelligent tools and advanced automation to enhance finance processes and decision-making

    * Strong stakeholder engagement skills, with the ability to communicate effectively across both technical and non-technical teams



    Feel free to reach out to me for further information on the client and the job responsibilities:

    a.oberzeiser@nigelfrank.com



    Your benefits of working with Nigel Frank:

    Nigel Frank International is the world's leading executive search firm specializing in the recruitment of exclusively Microsoft Dynamics (AX, NAV& CRM) and Microsoft Technologies professional and managerial staff.

    We have the largest job offering in our specialty area of MS Dynamics and the Microsoft Stack. We have quickly become the leader in Microsoft Dynamics recruitment, offering well over one thousand open jobs in Microsoft Dynamics and the Microsoft Stack.

    nuovo

    Head of Operations (SwarmFarm Robotics)

    Australia, Queensland, Toowoomba

    • A$150,000 to A$190,000 AUD
    • Other Ruolo
    • Competenze: AI (artificial intelligence)
    • Seniority: Senior

    Descrizione posizione

    TRG (Tenth Revolution Group) is proud to be partnering exclusively with SwarmFarm Robotics, a pioneer in autonomous agriculture technology.

    We are on a mission to inspire and empower farmers around the world and together is how we make it happen. Knowing your job is knowing your position on this team. Like elite athletes, we win together when everyone owns their role, trusts their teammates, and plays to their strengths. Clarity drives confidence, and confidence drives results. Let's ensure you know your role on our team. GAME ON!



    Purpose

    To lead the Customer Success, Integrated Autonomy and Field Service functions to deliver an exceptional end-to-end customer experience. This role ensures that every customer receives consistent, high-quality service that reflects SwarmFarm's standards and values. You build high-performing teams, drive operational consistency, and create the systems, rhythms and leadership environment that enable farmers to succeed with autonomy from day one.



    Role Function

    The Head of Operations owns the customer-facing operating system from delivery planning through commissioning, warranty support, retail service, field repairs and ongoing customer success. The role ensures SwarmFarm customers are successful, supported and confident advocates for the company, its people and its products.



    Skills, Attributes & Experience

    Essential

    * Proven leadership of large field operations, service delivery, deployment or customer-facing operational functions, preferably in agriculture.
    * Experience leading multi-team, cross-functional delivery systems with real-world outcomes for farmers or field customers.
    * Demonstrated capability in operational scaling, field execution, service quality, customer support and performance management.
    * Experience in AgTech, heavy equipment, mining, robotics, defence or comparable hardware/software field environments.

    Highly regarded

    * Global market expansion experience, with US experience preferred.
    * ERP, service system or workflow implementation experience.
    * Lean, value stream optimisation or service model redesign experience.
    * Experience with autonomous systems or integrated hardware/software products.

    Personal attributes for success

    Process owner mindset; highly accountable; practical operator; collaborative; calm under pressure; direct communicator; farmer empathy; commercial discipline; strong coaching approach; no politics.

    Key Accountabilities

    1. Customer Success, Advocacy & Reputation

    * Own the operational customer experience across commissioning, warranty and post-warranty retail support.
    * Ensure customers receive timely, professional and effective support that strengthens confidence in SwarmFarm.
    * Treat every customer as a critical part of SwarmFarm's market reputation and a potential advocate for the company.
    * Ensure significant customer issues are visible, owned and actively managed until customer confidence is restored.
    * Use customer insights to improve service delivery, product performance and customer communication.

    2. Delivery, Commissioning & Product Support

    * Translate company strategy into delivery plans, capacity models, schedules and execution priorities.
    * Own end-to-end delivery performance from manufacturing handover to customer handover and in-field operation.
    * Ensure robots and SwarmConnect attachments are delivered on time, on spec and fully operational in the field.
    * Ensure commissioning, onboarding, training, documentation and readiness checks are completed consistently.
    * Align Customer Success, Integrated Autonomy, Field Service and Scheduling around shared customer outcomes.



    3. Critical Issues, Risk & Escalation

    * Establish clear escalation pathways, response standards and communication expectations.
    * Lead the response to critical customer or operational incidents, coordinating Product, Engineering, Manufacturing, Sales and Finance as required.
    * Drive root cause resolution, not repeat issues.
    * Identify delivery, safety, customer and commercial risks early and manage them proactively.

    4. Operational Flow, Scheduling & Resource Management

    * Manage operational capacity, workforce planning, delivery scheduling and regional resource allocation.
    * Remove bottlenecks and improve delivery throughput, service responsiveness and travel efficiency.
    * Oversee budgets, forecasting, travel, service cost and resource planning across customer-facing operations.
    * Ensure day-to-day operations are productive, safe and aligned to SOPs, service standards and customer expectations.

    5. Feedback Systems, Reporting & Continuous Improvement

    * Develop feedback systems for commissioning, warranty work, retail repair work and significant support events.
    * Measure Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS) at key moments in the customer lifecycle.
    * Report customer sentiment, uptime, usage, service hours, parts cost, team performance and issue trends.
    * Ensure customer feedback, field learnings and product issues are escalated and translated into improvement actions.
    * Lead continuous improvement in cost, quality, service workflows, documentation and customer experience.

    6. Systems, Standards & Process Discipline

    * Design work from customer value to process to system, not the other way around.
    * Own the rollout and continuous improvement of SOPs, service workflows, escalation pathways and reporting systems.
    * Partner on ERP (Hive), AI-enabled operations and service model redesign to ensure systems support field execution.
    * Drive adoption of Asana, L10s and agreed operational tools across all teams.

    7. Stock, Inventory, Time & Commercial Accountability

    * Ensure strong compliance across inventory control, stocktakes, vehicle stock, tools, field assets and parts traceability.
    * Ensure all parts are allocated to a robot, customer, work order or approved inventory transaction.
    * Ensure labour, travel, parts, customer activity and service outcomes are accurately recorded against the correct customer, robot and ticket.
    * Ensure chargeable work is documented and submitted for invoicing quickly and accurately.
    * Hold leaders accountable for stock accuracy, time recording, work order closure, invoicing readiness and documentation quality.

    8. Global Delivery Model & Market Scalability

    * Design repeatable delivery, commissioning, support and service models for Australia and future markets, including the US.
    * Define global standards while allowing local adaptation for geography, regulation, farming practice and partner capability.
    * Develop processes for company and independent field support in new locations, including scouting and assessing partners.
    * Capture learnings from new markets and feed them back into the global operating model.

    9. Leadership & Team Performance

    * Lead and align the Scheduling Manager, Customer Success Lead, Integrated Autonomy Lead, Field Service Manager and relevant operational support functions.
    * Build capability, depth, accountability and frontline leadership across the team.
    * Maintain a strong coaching and performance culture through structured 1:1s, quarterly conversations, annual reviews and capability development.
    * Drive a values-aligned, safe and engaged culture across customer-facing teams.



    Why SwarmFarm?
    SwarmFarm is driven by three core values:

    It Matters - Making a real difference for farmers and sustainable agriculture
    Get It Done - Solutions-focused and committed to delivering results
    We Win Together - Success is shared across customers, partners, and team members