CRM Support Exec

Dynamics 365 System Administrator -
Location(s) - London, Manchester, Birmingham and more (Hybrid - 3 days a week).

Our client is seeking a skilled Dynamics 365 System Administrator to join their company in a really exciting period of growth and to work on an a major upcoming digital transformation.

Roles and Responsibilities

System Configuration and Maintenance

* Manage and configure Dynamics 365 CE environments, including sandbox and production instances.

* Customize entities, forms, views, dashboards, workflows, business process flows, and security roles.

* Implement updates, patches, and upgrades while ensuring system stability and data integrity.

User Management and Support:

* Manage user accounts, licenses, roles, and permissions to maintain security and compliance.

* Provide day-to-day support to end users, troubleshoot issues, and coordinate with Microsoft support when necessary.

* Develop and maintain user documentation and training materials to promote self-service and adoption

Integration and Data Management:

* Oversee integrations with other enterprise systems (ERP, marketing automation, BI tools, etc.).

* Manage data import/export processes, data cleansing

* Ensure data security, compliance, and governance policies are enforced.

Customisation and Development Liaison:

* Work with developers to manage custom plugins, workflows, and API integrations.

* Review and test customisation to ensure quality and system performance.

* Evaluate and recommend third-party solutions or apps from Microsoft AppSource.

Monitoring and Reporting:

* Monitor system performance, usage, and errors using available tools and analytics.

* Generate and distribute system health reports and usage metrics to leadership.

* Continuously assess and optimise system configurations to improve user experience and business outcomes.

Governance and Compliance:

* Enforce organisational policies on data privacy, security, and regulatory compliance within the D365 environment.

* Manage audit logs, security settings, and user activity monitoring.

* Participate in internal and external audits related to CRM systems.

Skills and Experience

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Proven experience (3+ years) administering Dynamics 365 CE / CRM in large enterprise environments.
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Strong knowledge of D365 CE architecture, configuration, security model, and customisation tools.
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Proficiency in Power Platform components such as Power Automate, Power Apps, and Power BI is highly desirable.
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Experience with data migration tools (e.g., Data Import Wizard, SSIS, KingswaySoft).
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Familiarity with Microsoft Azure services and Microsoft 365 integration.



Benefits

* Starting Salary - up to £40k
* Enhanced Pension Contributions, Life Assurance & More
* Flexible, Hybrid Working Model.