System Engineer (Business Central & Connectwise) - Tampa

Systems Engineer 1 & 3 - Tampa, Florida

A fast growing managed services provider of IT services based in Tampa (33609) is on the lookout for a Project Engineer 3 and Systems Engineer 1 & 3 who will be working directly with clients. This company provides great growth opportunities and is known to receive frequent recognition for its great culture and continuous growth.

Project Engineer 3 Job Responsibilities:

* Performs engineering design evaluations and works to complete projects within budget.
* Reviews industry policies and procedures to ensure data accuracy, security, and regulatory compliance.
* Provides technical support for all engineering processes.
* Takes action to resolve operational problems and minimise delays.
* Project Engineer 3 can work independently and consistently and follow Best Practices
* Engaging Project escalation team in timely manner.
* Documentation is essential to all projects as a key to our service delivery success.
* Collaboration with project team members regarding status, milestones, risks on all projects assigned is required and necessary in order to meet our KPI's (Key Performance Indicators).
* Project Engineer 3 has a technical core competency that can be demonstrated and is able to stay current in knowledge of hardware, software, networking, applications, and systems engineering.
* Company training is provided, both instructor-led and through online professional training tools provided by your supervisor.
* Project Engineer 3 can display leadership and encouragement through a positive, rewarding and fun environment.
* Project Engineer 3 can work closely in a team environment with account managers, project managers and vertical teams.

Systems Engineer Job Responsibilities:

* Hardware - Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
* Windows Operating Systems - Install and support Windows OS including command line and client support
* Software Troubleshooting - Troubleshoot PC and mobile device issues
* Support of MS Office and Office 365 suite
* Networking - Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, and network equipment (NAS devices, switches, network printers)
* Firewall Support (SonicWALL, Cisco, Fortinet, WatchGuard)
* Infrastructure support - Troubleshoot cabling, device and storage technologies
* Security - Identify and protect against security vulnerabilities for devices and their network connections
* Mobile device support - Install and configure laptops and other mobile devices
* Support and provide basic understanding of Mac OS, Linux, and mobile OS
* Server and network maintenance for varied network environments
* Escalate to higher level support, as required
* After-hours Primary/Secondary support every few months
* Create/Update proper documentation, diagrams and other detailed instructions
* Experience with Dynamics Navision/Business Central and Connectwise is great to have!

Why you should work here!

* Hybrid in-office/work-from-home model
* Competitive paid-time-off program
* Medical health insurance for the entire family, with 50% of the monthly premium paid by the employer
* Group dental, vision, life, AD&D, short-term and long-term disability insurance options
* 401(k) with automatic company-paid contributions of 3% of earnings
* Professional development and job-related certification reimbursements
* Company-paid gym membership
* Cell phone reimbursements up to $100 per month
* Access to company tickets to local sporting events and concerts