D365 CRM Consultant

Job Description

This role requires a blend of functional consulting expertise and technical know-how to successfully lead and support Dynamics 365 Customer Engagement (CE/CRM) implementations. The ideal candidate will be responsible for gathering and analyzing business requirements, performing gap analysis, designing solutions, managing integrations, conducting end-user training, and supporting successful system adoption.

Role & Responsibilities.

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Lead the design, configuration, and implementation of CRM and business solutions, ensuring alignment with stakeholder requirements and organizational goals.
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Facilitate discovery sessions to gather and document business needs, translate them into detailed user stories and functional specifications, and guide solution design decisions.
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Manage end-to-end project activities including solution demonstrations, user acceptance testing, impact assessments for change requests, and preparation of user documentation.
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Collaborate with technical teams to support system integrations, data mapping, and troubleshooting throughout the project lifecycle.
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Deliver training sessions and knowledge transfer workshops for both administrators and end users to ensure successful adoption and long-term solution sustainability.

Skills & Qualifications

* 4-10 years of techno-functional experience in Dynamics CRM/CE.
* Experienced in leading/ working on Dynamics CE implementations.
* Experienced in Power Platform (Power BI).
* Experienced in collaborating with stakeholders and gathering requirements, mapping, and documentation.
* Experienced in provided end-user training.
* Must be able to work in a fast-paced environment.

Benefits

* Medical Insurance
* Dental Insurance
* Vision Insurance
* Life Insurance
* 401k Match