D365 CRM Specialist

Job Description
We are seeking a CRM Specialist to join a well-established organisation in a hybrid position (6 office days per month). This is a functional role supporting Microsoft Dynamics users and ensuring the CRM system is effectively leveraged across the business. You will act as a bridge between business teams and technical resources, working to optimise CRM performance, drive adoption, and improve processes. This role is open to UK-based candidates only. Sponsorship is not available.

Role & Responsibilities

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Support and troubleshoot user queries related to MS Dynamics
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Analyse business requirements and translate them into functional specifications
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Drive CRM adoption and support end-user training and engagement
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Collaborate with developers to deliver CRM enhancements and resolve technical issues
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Occasionally assist with system configuration in line with agreed specs
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Ensure CRM solutions follow best practice and meet operational goals

Skills & Qualifications

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Strong functional experience with Microsoft Dynamics CRM
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Ability to analyse data and troubleshoot issues with relational databases
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Experience working with or understanding AI data models preferred
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Skilled in translating business needs into actionable technical requirements
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Confident communicator with strong organisational and documentation skills
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Familiarity with Microsoft Office Suite
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Previous project lifecycle experience is a plus

Benefits

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Flexible hybrid working (6 days per month in office)
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Collaborative, inclusive work environment
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Opportunity to shape and improve CRM processes
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Work with a leading brand committed to innovation and sustainability
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Professional growth in a functional, user-focused CRM role