Senior Helpdesk Technician

Senior IT Support Technician
Type: Contract
Location: On-site in San Francisco (Zip Code: 94129)
Length: 3+ Months

Overview

This role is ideal for a self-starter who thrives in a fast-paced environment, can juggle multiple priorities, and wants to make a direct impact on technology operations at a growing financial services firm. The individual in this role will be responsible for supporting their San Francisco office as well as our traveling users. This person will also play a key role in acting as the bridge between customer and the MSP in managing their Microsoft 365 environment and assisting with endpoint management, security posture, and onboarding/offboarding processes. Experience supporting iOS and iPadOS devices is essential.

While this role is a helpdesk / user support role, they are looking for someone who can work with users, solve day to day problems, and work with an MSP.

Key Responsibilities

End-User Support

* Provide first line support for issues related to hardware, software, connectivity, and account access.
* Provide expert-level support for Microsoft 365 applications, particularly Outlook, Excel, Word, PowerPoint, and SharePoint.
* Support hybrid workers, including configuration and troubleshooting for Windows, macOS, iOS, and iPadOS devices.
* Configure and troubleshoot VPNs, MFA, and mobile device management (MDM).
* Troubleshoot issues with laptops, mobile devices, printers, and peripherals.
* Manage user accounts, permissions, and security groups with our MSP.
* Assist with patch management, endpoint compliance, and device monitoring.
* Support configuration, enrollment, and deployment of new Windows laptops, iPhones, and iPads.
* Maintain IT asset inventory and assist with procurement and lifecycle management.


Special Projects:

* Some familiarity with office build-outs is preferred.
* Manage technology needs for in-person or online events.
* Participate in the evaluation and deployment of new technologies.
* Support business continuity and incident response planning as needed.

Qualifications:

* Prior experience in IT support, preferably in financial services or another regulated environment.
* Strong expertise in Microsoft 365 suite (Teams, Outlook, Excel, Word, OneDrive) and Windows 11. Mac OS support is a plus.
* Demonstrated experience supporting and managing iOS and iPadOS devices, including enrollment, MDM configuration, and security policy compliance.
* Experience supporting remote and hybrid users.
* Excellent communication and problem-solving skills; comfortable working directly with senior, non-technical users.