Senior Business Analyst, Sales & Customer Service

Job Description: Sales and Marketing D365 CRM Business Systems Analyst

Location: Clemmons, NC (Relocation Assistance Available)

Position Overview:

We are seeking a talented Sales and Marketing D365 CRM Business Systems Analyst to join our team. In this role, you will play a crucial part in optimizing our Dynamics 365 CRM solutions to enhance sales and marketing operations. You will collaborate with stakeholders to understand business needs and translate them into effective CRM strategies.

Key Responsibilities:

* Analyze business requirements and translate them into D365 CRM functionalities.
* Collaborate with sales and marketing teams to identify opportunities for process improvements and system enhancements.
* Support the implementation and customization of D365 CRM solutions.
* Conduct training sessions and provide ongoing support to end-users.
* Monitor system performance and recommend enhancements to improve user experience.
* Generate reports and analytics to evaluate the effectiveness of sales and marketing initiatives.