IT Operations Engineer - Iceland

A leading provider of high-performance cloud infrastructure is seeking an experienced Engineer to join their Data Centre Operations team in Iceland.

This is a fantastic opportunity to work at the forefront of technology, supporting mission-critical systems for innovative clients in the AI and tech sectors.

Key Responsibilities:

* Lead incident response efforts, troubleshooting hardware and software issues.
* Oversee day-to-day operations, ensuring adherence to Service Level Agreements (SLAs).
* Mentor and train junior operators.
* Coordinate with vendors for hardware replacements and maintenance.
* Handle advanced customer support tasks, resolving escalations and ensuring customer satisfaction.
* Contribute to optimizing operational workflows and documentation.
* Work shifts, provide on-call support, and be ready to work extended hours during critical incidents or high-demand projects.
* Willingness to travel to support operations in additional data centres, assist in business projects, and attend training courses.

About You:

* Strong understanding of data centre operations, hardware, and networking concepts.
* Ability to diagnose and resolve complex technical problems.
* Leadership and team management skills.
* At least 2 years of experience in data centre operations, with relevant certifications.

Nice to Have:

* Exposure to data centre environments.
* Hands-on server experience at a technology organization.
* Strong customer service ethic.

Why Join Us?

* Be part of a culture that values innovation, ownership, and accountability.
* Work with cutting-edge technology powering the future of AI and cloud computing.
* Inclusive and diverse workplace that welcomes applicants from all backgrounds.



For any questions, contact Lucy on l.whiting@tenthrevolution.com