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Job Description

We are seeking a talented Dynamics 365 CE Data Analyst to join our team and play a pivotal role in driving business decisions through data analysis and insights. The ideal candidate will have extensive experience extracting, analyzing, and interpreting data within the Dynamics 365 platform, leveraging tools like Power BI and SQL to provide actionable insights. You will work cross-functionally with stakeholders to understand business needs, drive performance analysis, and recommend data-driven strategies that enhance sales, marketing, and customer service functions.

Role & Responsibilities

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Data Extraction & Transformation:

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Access and extract data from various Dynamics 365 modules (Sales, Marketing, Customer Service).
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Identify and resolve data quality issues, including duplicates, inconsistencies, and missing information.
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Cleanse, transform, and normalize data to prepare it for advanced analysis.

2. Statistical Analysis & Insights:

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Apply statistical techniques to identify trends, patterns, and correlations within datasets.
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Analyze data to calculate key performance indicators (KPIs) aligned with business goals.
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Provide valuable insights into customer behavior, sales performance, and campaign effectiveness.

3. Reporting & Data Visualization:

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Design and develop comprehensive reports and dashboards using Power BI or similar visualization tools.
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Create interactive, user-friendly visualizations to help stakeholders easily interpret and act on data.
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Automate regular reporting processes to ensure timely access to insights.

4. Business Insights & Strategic Recommendations:

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Analyze data to generate actionable business insights and identify opportunities for growth and optimization.
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Communicate findings clearly and concisely to business leaders and teams, supporting data-driven decision-making.
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Advise on performance improvements and process enhancements based on data trends.

5. Collaboration & Stakeholder Engagement:

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Work closely with business users to understand data needs, reporting requirements, and metrics to track.
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Gather feedback on reports and dashboards to ensure alignment with evolving business goals and priorities.
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Ensure clear communication between technical teams and non-technical stakeholders.

6. Data Governance & Quality Control:

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Maintain data integrity and ensure compliance with data governance and privacy policies.
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Continuously monitor and assess data quality, implementing corrective measures where necessary.
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Support the data normalization process to ensure consistent, reliable datasets for business analysis.

Skills & Qualifications

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Proven experience working as a Data Analyst, with a strong focus on Dynamics 365 data.
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Proficiency in SQL, with experience in data extraction, querying, and manipulation.
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Expertise in Power BI or similar reporting and visualization tools.
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Strong understanding of statistical analysis and ability to calculate KPIs and other performance metrics.
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Experience working with multiple Dynamics 365 modules (Sales, Marketing, Customer Service).
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Familiarity with data cleansing and normalization techniques.
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Excellent communication skills, with the ability to explain complex data insights to non-technical stakeholders.
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Strong problem-solving skills and ability to work independently.
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Qualifications

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Experience with data governance practices and ensuring compliance with industry standards.
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Familiarity with advanced analytics techniques (predictive modeling, regression analysis, etc.).
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Relevant certifications in Power BI, SQL, or data analytics.

ERP Analyst - D365 BC - Charlotte - $120k

Our client is a rapidly growing startup in the consumer products manufacturing space who is undergoing a Business Central implementation and is looking for an inhouse resource to lead this project.

This is an excellent opportunity to work on an exciting project pipeline as the organization looks to complete this Business Central implementation over the next 12-18 months. Following that, your role could potentially into an ERP leadership position, focused on furthering enhancements in the system for CRM, Business Intelligence, and other industry-specific ISVs.

Your New Job:

* Act as the subject matter expert for the Business Central implementation. In addition, managing other integrated applications across finance, purchasing, payables, and invoicing.
* Support the completion of technology aspects of continuous improvement (CI) initiatives where required
* Work alongside finance dept. stakeholders in understanding their business needs and designing systems that fit these requirements
* Analyze business processes and identify fit and gap for business requirements against system functionality.
* Modify/Update production plans based on inputs from finance and purchasing
* Customize workflows to track and record business functionality and control standards
* Support and train users on systems functionality
* Assist with reporting efforts through Power BI

Required Skills:

* Several years of experience with D365 Business Central
* Business Central ERP implementation experience is a must have
* Experience leading consolidation projects, including intercompany transactions and multi-entity deployments, highly preferred
* Knowledge of accounting and operations processes
* Experience with Power BI or SQL is preferred
* Excellent communication skills
* Personality that is eager to learn new technologies and is proactive about finding solutions outside the box

Salary / Benefits:

* $90-100k base salary depending on experience
* Excellent benefits package including medical, vision, dental, and life insurance plan
* Paid Time Off/Vacation Plans
* 401 (K) with company match
* Tight-knit company culture where employees are treated like family
* Career advancement opportunity
* Ability to work from three days a week

Want to learn more? Apply now by sending your CV to m.potenza@nigelfrank.com or call Matt at 646-540-7521 for more details.

Nigel Frank International is the leading Microsoft dynamics recruitment firm, dealing with over 78% of dynamics partners worldwide. We advertise more NAV/ Navision jobs than any other agency globally. Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Dynamics NAV jobs than any other agency. We deal with both Microsoft Partners & End Users through North America. By specializing solely in placing candidates in Microsoft Dynamics market, I have built relationships with more of the key employers in North America and have an unrivalled understanding of where the best opportunities and Navision/Dynamics NAV jobs are.

I understand the need for discretion and would welcome to speak to any Microsoft Dynamics NAV/Navision candidates that are considering a new career or job now or in the future. Confidentiality is of course guaranteed. Please contact see www.nigelfrank.com for more amazing Microsoft Dynamics opportunities.

Nigel Frank International Inc. is acting as an Employment Agency to this vacancy.

Job Description

We are looking for a seasoned Dynamics 365 Customer Engagement (D365 CE) Technical Architect with strong consulting experience to lead the design and delivery of enterprise-grade CRM solutions for our clients. This role combines technical leadership, solution architecture, and client advisory responsibilities, helping businesses transform and optimize their customer engagement through Microsoft Dynamics 365 and the Power Platform.

Role & Responsibilities

* Lead the technical architecture, design, and implementation of Dynamics 365 CE solutions, primarily across Sales, Customer Service, and custom modules.
* Engage directly with clients to understand business objectives, gather technical requirements, and architect tailored D365 CE solutions that align with business goals.
* Provide technical leadership across all phases of CRM projects-from pre-sales and discovery to delivery and post-go-live support.
* Design and oversee customizations, integrations, and extensions using Power Platform, Power Automate, Power Apps, and Azure services.
* Collaborate with functional consultants, developers, and project managers to ensure delivery of scalable and secure CRM solutions.
* Create architecture and solution documentation including integration diagrams, data flow maps, and technical specifications.
* Conduct code reviews and enforce best practices for performance, maintainability, and security.
* Stay current with Microsoft's roadmap and advise clients on how to leverage new features and capabilities.
* Mentor junior team members and contribute to internal knowledge-sharing and architectural standards.

Skills & Qualifications

* 8+ years of experience with Microsoft Dynamics 365 CE/CRM.
* Proven experience as a Technical Architect or Senior Technical Consultant in client-facing roles.
* Deep technical knowledge of D365 CE modules (Sales, Customer Service, Field Service, or Marketing).
* Expertise in the Power Platform (Power Apps, Power Automate, Dataverse).
* Experience with Azure Integration Services (Logic Apps, Service Bus, Azure Functions).
* Strong understanding of solution lifecycle management, DevOps, and CI/CD pipelines for D365.
* Familiarity with security model, plug-ins, custom workflows, web resources, and APIs (REST/OData).
* Excellent communication, presentation, and stakeholder management skills.
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Preferred:
* Microsoft certifications such as MB-600, PL-600, or equivalent.
* Experience with Agile methodologies, project delivery frameworks, and CRM strategy.
* Background in data migration, ETL tools (KingswaySoft, Scribe), and reporting tools (Power BI).
* Experience working with global or enterprise clients and multi-phase CRM implementations.