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Job Description

Excellent opportunity to join an internationally known, forward-thinking Dynamics 365 CRM end user as their internal Subject matter expert for all things Dynamics CE.

You'll be tasked with driving user adoption on Dynamics and will assist users through follow-up and resolution of their cases. You will also be required to assess relevant business needs and adapt the CRM platform to ensure it is working efficiently and effectively.

Role & Responsibilities

* Gather customer requirements and create technical/functional specifications that will provide clear insight for the development team and other functional teams.
* Provide tailored technical and functional support to users, managing their requests and troubleshooting when and where necessary.
* Collaborate with System Developers to ensure quality, project progression, and to check that the product matches specifications.

Skills & Qualifications

* Hands-on experience with MS Dynamics CRM across various end-to-end projects.
* Ability to understand data, troubleshoot issues, and suggest suitable solutions.
* Eye for detail, analytic approach to problem solving with the ability to manage workload prioritising key tasks and meeting agreed targets & deadlines.

Benefits

* Starting Salary - up to £60k
* Flexible, Hybrid working model - (2 days a week on-site in modern Watford offices).
* Enhanced Pension contribution, life assurance and more!

Job Title: CRM Specialist (MS Dynamics)
Location: Watford, United Kingdom (Hybrid - 3 days remote)
Work Authorisation: UK work authorisation required, no sponsorship offered

Job Description

We are seeking a CRM Specialist (MS Dynamics) to join a leading global technology brand. This is a functional role requiring strong technical experience to enhance CRM effectiveness and support business operations. You will work closely with business users and IT developers to ensure the CRM platform drives sales performance and meets organisational needs.

Roles and Responsibilities

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Drive user adoption of MS Dynamics across the business
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Provide functional and technical CRM support to end users
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Analyse business requirements and translate into CRM solutions
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Troubleshoot issues and escalate to developers when necessary
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Liaise with system developers to ensure quality and timely delivery of CRM enhancements
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Support IT with CRM configuration based on agreed specifications
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Contribute to best practice processes and documentation

Skills and Qualifications

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Strong functional and technical experience with MS Dynamics CRM
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Analytical mindset with the ability to interpret data and troubleshoot problems
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Experience with relational databases and CRM system workflows
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Knowledge of AI data models, including error detection/training, is a plus
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Experience reviewing business requirements and generating solutions
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Strong communication skills, both verbal and written
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Highly organised with the ability to prioritise and manage workload effectively
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Proficient in Microsoft Office Suite
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Graduate calibre in Computer Science, Business Analytics, or related disciplines preferred

Benefits

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Hybrid working (3 days remote) for flexibility and work-life balance
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Opportunity to work for a globally recognised, innovative technology brand
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Collaborative, inclusive culture focused on teamwork and continuous improvement
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Commitment to sustainability and responsible business practices
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Exposure to cutting-edge CRM systems and business analytics