Microsoft Dynamics CRM Administrator - North Bergen, NJ - $115k

Microsoft Dynamics CRM Administrator - North Bergen, NJ - $115k

About the Opportunity

A rapidly expanding, multi-entity organization operating at scale across North America is seeking a Microsoft Dynamics Systems Administrator to play a highly visible role in its enterprise technology ecosystem. Backed by ongoing investment and active acquisition growth, this organization offers a unique chance to help shape how enterprise systems are standardized, adopted, and scaled across multiple business units.

This is an ideal role for someone who wants to grow into a senior systems leadership position while working closely with executive stakeholders, IT leadership, and operational teams nationwide.

Why This Role Is a Career Accelerator

* Enterprise-scale exposure: Support and influence Dynamics CRM and Field Service usage across numerous operating companies
* Growth through acquisitions: Be at the center of system rollouts and integrations for newly acquired businesses
* High visibility: Partner with business leaders, project managers, and IT leadership on adoption and optimization
* Skill expansion: Gain deep experience in user enablement, functional testing, and system optimization
* Future advancement: Clear runway toward senior systems administration, product ownership, or Dynamics leadership roles

Role Overview

The Microsoft Dynamics Systems Administrator will own functional support, user enablement, and training for Dynamics CRM and Field Service applications. This role is heavily focused on adoption, usability, and continuous improvement, ensuring field teams, sales, and operations fully leverage the platform.

You will also play a direct role in testing new features, gathering feedback from the field, and shaping how Dynamics evolves across the organization.

Key Responsibilities

* Provide post-go-live user support and troubleshooting across Dynamics CRM and Field Service
* Lead onboarding and enablement for new employees and newly integrated business units
* Deliver in-person and remote training sessions for sales, dispatch, and administrative teams
* Develop training materials, quick-reference guides, and hands-on workshops
* Participate in functional testing and user acceptance testing (UAT) for new features and enhancements
* Collaborate cross-functionally with IT, project managers, and business leaders to align system usage with operational needs
* Travel nationally to support launch and training initiatives (approximately 50%)

What We're Looking For

* 5+ years of experience supporting or training users on Microsoft Dynamics CRM, Field Service, or similar enterprise platforms
* Proven ability to translate complex system functionality into clear, practical guidance
* Hands-on experience with user support, hyper-care, and functional testing
* Strong communication, organization, and stakeholder management skills
* Willingness to travel extensively within the United States
* Bachelor's degree in IT, Business, Education, or a related field (or equivalent experience)

Culture & Values

* Growth-oriented and collaborative environment
* Strong emphasis on user experience and operational efficiency
* Commitment to internal development and long-term career progression
* Equal opportunity employer with a people-first mindset

Don't miss out! Apply now by sending your resume to Matt at m.potenza@nigelfrank.com or call 646-540-7521 to learn more.