Customer Success Manager - California

Title: Customer Success Manager

Length: 6 months on contract before conversion

Type: Contract-to-Hire

Location: Remote



Responsibilities

* Own overall success for assigned client accounts, including engagement, retention, satisfaction, and growth.
* Build strong, trusted‑advisor relationships across client organizations and consistently deliver value through products and services.
* Partner with clients to track progress against strategic goals and ensure ongoing program performance.
* Provide clear data analysis and reporting to demonstrate value and support decision‑making.
* Maintain a deep understanding of school‑based Medi‑Cal programs as well as all internal products, services, and processes.
* Deliver engaging, high‑quality training sessions on program requirements, workflows, and platform usage.
* Identify account growth and upsell opportunities and support expansion initiatives.
* Advocate for client needs internally and share meaningful feedback cross‑departmentally.
* Manage and resolve client escalations proactively through coordination with internal teams.
* Document and communicate key decisions, strategies, and discussions related to client accounts.



Qualifications


* Excellent verbal and written communication; able to work effectively with school administrators and internal teams.
* Strong presentation, training, and public‑speaking skills, including comfort with web‑based conferencing tools.
* Professional executive presence in both virtual and in‑person settings.
* Consultative, solutions‑oriented approach to client interactions.
* Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Teams) and the ability to learn new technologies quickly.
* Ability to thrive in a fast‑paced, autonomous, and entrepreneurial environment.
* Strong organization, time‑management, and territory‑management skills.
* Commitment to exceptional customer service and building long‑term client relationships.
* Creative problem‑solver capable of efficient and confident decision‑making.
* Ability to master complex program regulations and policy requirements.
* Versatile, detail‑oriented, and able to manage multiple tasks and priorities simultaneously.