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IT Support Analyst
Doncaster, (Onsite)

Our client is looking for a skilled IT Support Analyst to join their growing, global business, providing the opportunity for the successful candidate to play a key part in maintaining critical systems, supporting users across various sites and contributing to continuous improvement within a collaborative IT team.



Key Responsibilities

* Provide 1st and 2nd line technical support, diagnosing and resolving issues across Windows, Microsoft 365, networks, and hardware.
* Manage user accounts, permissions and security controls while maintaining accurate documentation and support records.
* Support infrastructure, mobile devices and multi-site networking, including assisting with system upgrades and process improvement initiatives.
* Deliver user training, create support materials and provide guidance on new technologies and ERP functionality (including Dynamics 365 Business Central).

Skills & Experience

* Hands-on experience in a customer focused IT support role covering 1st/2nd line responsibilities
* Strong working knowledge of Microsoft 365, Windows operating systems, Active Directory/Entra ID, and basic networking principles.
* Ability to troubleshoot effectively, communicate clearly, and collaborate with technical and non-technical teams.
* Proactive mindset with the ability to work independently, contribute to continuous improvement, support ERP systems such as Business Central.

Benefits

* Starting Salary - £30k-£36k (dependant on experience)
* Excellent Personal & Professional Development Opportunities.
* Enhanced Pension Contributions and more!

Nigel Frank International are currently supporting a forward-thinking end user in South Yorkshire who are looking to grow their internal IT function by adding an enthusiastic IT Support Analyst to join their team.
You'll be tasked with helping to optimise system performance, enhance user capability, and improve operational efficiency across the organisation.

Key Responsibilities and Skills Needed:

* Proficiency in Dynamics 365 Business Central for effective support and troubleshooting.
* Strong problem-solving skills with the ability to analyse and resolve technical issues.
* Excellent communication skills to support users across various functions.
* Experience in providing IT support in a professional setting.
* Adaptability to new technologies and a willingness to learn.

Benefits

* Starting salary - up to £36k
* Excellent progression opportunities
* Additional benefits include enhanced pension contributions and much more!

IT Support Technician

Up to £35k
Commuitable to Doncaster (On-site)

A market leading organisation based near Doncaster is looking for an IT Support Technician to join the team on a full time basis. This role suits someone with solid first line and second line experience who enjoys a blend of user support and hands on infrastructure work in a fast paced environment.

What you will be doing
* Delivering first line and second line support across the business
* Handling user issues across hardware software networks and general IT queries
* Supporting core infrastructure including servers networks and Office apps
* Troubleshooting Windows environments and keeping operations running smoothly
* Working closely with the wider tech team to resolve more complex issues

What we are looking for
* Strong background in first line and second line support
* Good understanding of infrastructure networking and Windows environments
* Confident communicator who can support users at all levels
* Experience with Microsoft Dynamics ERP is desirable but not essential
* Comfortable commuting to the Doncaster area and being on site five days per week

What you will get
* A stable and market leading business with room to grow
* Supportive team and structured development
* Broad exposure across tech and infrastructure

If you want to join a forward thinking market leader and build your IT career reach out for more details

IT Support Engineer (1st & 2nd Line)

Location: Doncaster (on‑site)
Salary: £26,000 - £34,000 DOE
Employment Type: Full‑time, Permanent

Are you a hands‑on, customer‑focused IT Support Engineer looking to take the next step in your career? We're partnering with a successful end‑user organisation in Doncaster that is expanding its internal IT function and looking for a reliable, proactive engineer to join their team.

This is an ideal role for someone with solid 1st and 2nd Line support experience who enjoys solving problems, improving systems, and working closely with end users. If you've had exposure to ERP environments, that's a real bonus-but not essential.

The Role

As the IT Support Engineer, you'll be the go‑to person for day‑to‑day technical support across the business. You'll handle a mix of 1st and 2nd Line queries, maintain internal systems, and assist with small projects and upgrades. This is an excellent opportunity to broaden your technical skillset in a friendly, growing organisation.

Key Responsibilities

* Provide 1st & 2nd Line technical support across hardware, software, networks, and peripherals
* Manage and resolve tickets within agreed SLAs
* Support user onboarding, device setup, and account administration
* Troubleshoot Windows OS, Office 365, printers, mobile devices, and basic networking issues
* Assist with system updates, maintenance tasks, and improvement projects
* Maintain clear documentation and contribute to knowledge‑base articles
* Collaborate with third‑party suppliers and escalate issues where required
* Bonus: Support and troubleshoot ERP‑related user queries or system issues (training can be provided)

What We're Looking For

* Experience in a 1st & 2nd Line IT Support role
* Strong knowledge of Windows 10/11, Office 365, Active Directory, basic networking
* Excellent communication and customer‑service skills
* Ability to prioritise, stay calm under pressure, and take ownership of issues
* A proactive, positive approach and willingness to learn
* Desirable: Previous exposure to ERP systems such as SAP, Dynamics, Sage, NetSuite, Infor, or similar

What's in It for You

* Competitive salary depending on experience
* Supportive environment with plenty of room to grow
* Training opportunities (including potential upskilling on ERP systems)
* Involvement in ongoing IT improvements and internal projects
* Stability and long‑term progression within a well‑established business

How to Apply

If you're an enthusiastic IT Support Engineer looking for a varied and rewarding role in Doncaster, we'd love to hear from you.
Apply today or contact us for a confidential chat.