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D365 CE Functional Consultant

England, West Midlands, Birmingham

  • £70,000 to £80,000 GBP
  • Consultant Stanowisko
  • Umiejętności: MS Dynamics 365 Customer Engagement
  • Seniority: Mid-level

Opis oferty pracy

Dynamics 365 CE Functional Consultant

We are seeking a talented Functional/Business Consultant with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE) to join our team in a fully remote capacity. This role is ideal for individuals who thrive in collaborative environments and are passionate about delivering impactful, user‑focused solutions.

Key Responsibilities
* Analyse business needs and translate them into clear, actionable functional requirements.
* Support the design, configuration, and implementation of Dynamics 365 CE solutions.
* Collaborate closely with cross‑functional teams to ensure successful project delivery.
* Contribute to agile project environments, participating in planning, reviews, and continuous improvement.
* Communicate effectively with stakeholders at all levels to ensure alignment and clarity.

Skills & Experience
* Strong hands‑on experience with Microsoft Dynamics 365 CE, including core modules and capabilities.
* Proven background in business analysis and functional consulting.
* Experience working within agile project methodologies.
* Excellent communication and interpersonal skills, with the ability to build strong working relationships.
* Adaptability and strong organisational skills, with the ability to manage multiple priorities.

What We Offer
* Fully remote working with flexible hours.
* Professional development and training opportunities.
* A supportive, inclusive environment that values diverse perspectives and encourages innovation.

If you're a motivated professional looking to apply your Dynamics 365 CE expertise in a dynamic remote role, we'd love to hear from you. Your unique experience and perspective will help drive meaningful outcomes across our projects.

D365 CE Functional Consultant

England, West Midlands, Birmingham

  • £66,000 to £72,000 GBP
  • Consultant Stanowisko
  • Umiejętności: MS Dynamics 365 Customer Engagement
  • Seniority: Mid-level

Opis oferty pracy

Dynamics 365 CE Functional Consultant - Customer Service & Omnichannel

Role Overview
Are you a Dynamics 365 Customer Engagement specialist with a passion for delivering exceptional customer service experiences? Do you enjoy designing modern, intelligent contact centre solutions using channels such as live chat, voice, digital communication services, and integrated telephony?

An organisation is seeking a Dynamics 365 CE Functional Consultant with strong expertise in Customer Service and Omnichannel capabilities to support the transformation of their customer engagement operations. This role offers the opportunity to shape innovative solutions that directly enhance service quality and user experience.
This is a permanent position with a hybrid working model.

Key Responsibilities
* Lead the full functional design and delivery of Dynamics 365 CE Customer Service, including Customer Service Workspace, Omnichannel, and core contact centre features.
* Configure and implement live chat, voice channels, and digital communication services to support real‑time customer interactions.
* Deploy and optimise Teams‑based telephony within the Dynamics 365 environment.
* Collaborate with stakeholders to gather requirements and translate them into scalable, intuitive solution designs.
* Work closely with technical teams to ensure seamless integration across platforms and supporting systems.
* Deliver workshops, training sessions, and adoption activities to ensure successful implementation.
* Maintain alignment with best‑practice standards, governance, and security requirements.
* Provide expert post‑deployment support and drive ongoing improvements.

Skills & Experience Required
* 5+ years' experience as a Dynamics 365 CE Functional Consultant with a focus on Customer Service.
* Strong knowledge of Customer Service Workspace, Omnichannel for Customer Service, and contact centre operations.
* Hands‑on experience implementing Omnichannel channels such as email, live chat, voice, and digital communication services.
* Proven experience integrating Teams‑based telephony with Dynamics 365.
* Understanding of telephony systems and wider contact centre technologies.
* Solid knowledge of the Power Platform, including Power Apps and Power Automate.
* Excellent communication and stakeholder engagement skills.
* Ability to produce high‑quality functional documentation and solution designs.
* Familiarity with ALM and DevOps practices.

Desirable Experience
* Exposure to Azure services, Power BI, or Customer Insights.
* Knowledge of ITIL or service management frameworks.
* Experience with AI‑driven features such as Copilot, sentiment analysis, or intelligent insights.

Preferred Certifications
* Dynamics 365 Customer Service Functional Consultant Associate
* Power Platform Functional Consultant Associate

About the Organisation
The organisation operates within a highly regulated sector and supports individuals with complex needs through a combination of clinical expertise, digital innovation, and customer‑centric service delivery. With a large, multidisciplinary workforce, they focus on improving access to essential services and enhancing the overall experience for the people they support.

Employee Benefits
Employees receive a competitive salary and a comprehensive benefits package, which may include:
* Generous annual leave entitlement
* Regular salary reviews
* Pension scheme
* Life assurance
* Employee benefits and discounts platform
* Private medical cover (subject to qualifying period)
* Ongoing learning and development opportunities
* Annual company‑wide events
* Access to on‑site facilities such as wellbeing spaces, fitness areas, or quiet rooms (where applicable)

Commitment to Inclusion & Sustainability
The organisation is committed to equality, diversity, and inclusion, ensuring fair treatment for all applicants regardless of background or personal characteristics. They also actively pursue sustainability initiatives and continue to reduce their environmental impact through ongoing improvement programmes.

Analytics Engineer

England, West Midlands, Birmingham

  • £45,000 to £45,000 GBP
  • Consultant Stanowisko
  • Umiejętności: MS Business Intelligence, MS Power BI
  • Seniority: Mid-level

Opis oferty pracy

Analytics Engineer - Power BI / Fabric

Hybrid - Staffordshire (3 days per week onsite)
Permanent - £45,000

A growing UK analytics consultancy is looking for a talented Analytics Engineer to join its expanding Analytics Practice. This is an opportunity to work end‑to‑end on high‑impact analytics solutions that directly support established organisations in making better, faster, data‑driven decisions.

The Role:

As an Analytics Engineer, you'll play a key role in transforming high‑quality data into trusted, scalable insight products. You will:

* Build and maintain enterprise‑grade Power BI semantic models
* Develop high‑quality Power BI reports, including advanced DAX
* Apply best practices across modelling, performance optimisation, and governance
* Collaborate closely with Data Engineering teams using Microsoft Fabric
* Provide responsive support for analytics products used across the organisation



Requirements:

* Hands-on experience with Power BI (data ingestion, modelling, DAX)
* Strong understanding of data modelling and star schema design
* Proven ability to create efficient, scalable analytical models and performant reports

Nice to have:

* Exposure to Microsoft Fabric
* Experience working with stakeholders to gather requirements
* Knowledge of data visualisation best practice
* Background in consulting or delivery environments



Why Apply:

* Work with modern tools including Microsoft Fabric
* Join a supportive, quality-driven environment
* Contribute to meaningful analytics projects with real societal impact
* Hybrid working with autonomy and room to grow
* Salary up to £45,000

Head of Data Engineering

England, West Midlands, Birmingham

  • £110,000 to £110,000 GBP
  • Consultant Stanowisko
  • Umiejętności: MS Azure Databricks
  • Seniority: Senior

Opis oferty pracy

Head of Engineering

Location: Warwick, mainly a remote role
Salary: Up to £110,000

The Role:

An established UK organisation operating at scale is seeking a Head of Engineering to lead its engineering and data capability during a critical growth phase. This is a newly reshaped role, and it is heavily leadership focused. There is not expectation to code day-to-day. You will bring sufficient technical depth to challenge senior engineers, set direction and ensure delivery aligns with business priorities.



Key Responsibilities:

* Provide overall leadership for software and data engineering across multiple squads
* Manage 30 across several teams
* Set and maintain engineering standards, delivery practices and governance
* Act as the senior engineering interface to the wider business, ensuring technology delivers measurable value
* Lead delivery across legacy and modern platforms, balancing transformation with stability
* Support strategic initiatives, including large-scale bids and regulatory-driven programmes
* Develop and mentor engineering leaders while fostering a high-performance, accountable culture



Technology Environment

* Core: .NET, SQL Server (legacy and modern estates)
* Data & Cloud: Azure, Databricks
* Architecture: Multiple platforms and systems undergoing consolidation and modernisation



About You

* Proven experience as a Head of Engineering, Head of Data Engineering or an equivalent senior leadership role
* Strong data engineering background is essential
* Comfortable operating in complex, multi-system environments
* Experienced people leader with a hands-off, strategic management style
* Confident challenging technical decisions without needing to be hands-on
* Commercially minded with experience delivering technology outcomes to the business