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Dynamics 365/ CRM Support Analyst

Job Description

Actively representing an established service sector organisation based in Central London as they look to add to their application team with a D365 CE/ CRM Support Analyst. Joining a like minded team, the role will involve supporting the day to day operation of my clients business critical Dynamics 365 Customer Engagement CRM system - troubleshooting user issues and involved in supporting new system enhancements. This brilliant role offers a great company culture/ work environment, as well as fantastic career growth prospects/ internal progression.

The role is currently offered as a 1 year fixed term contract, with a view to the role extending permanently thereafter.

My client is seeking a candidate who will work on a hybrid basis - a minimum of 2 day per week from modern Central London offices, and remainder home working.

Role & Responsibilities

* 1st/ 2nd line troubleshooting/ support on Dynamics CRM/ 365 CE
* Assisting in project related tasks such as requirement gathering/ analysis, testing, training users
* System customisation & Power Platform configuration tasks
* Stakeholder engagement at all levels; providing excellent support service to users both on-site and remote

Skills & Qualifications

* Proven experience supporting Dynamics CRM/ D365 CE systems
* Ability to technically support Dynamics 365 CE/ CRM (1st/ 2nd line)
* Broad modular/ industry exposure - ideally sales, marketing
* Exposure to Power BI/ Power Platform customisation (preferable, not essential)
* Data management experience (preferable, not essential)
* Confident communication skills, written and verbal - comfortable in a candidate facing environment

Benefits

* A competitive base salary up to £46,500
* Attractive company benefits package
* Certified training and development opportunities

To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick by phone on 0191 338 7564 or send your current CV to n.butter@nigelfrank.com.

Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market.

I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics market, please contact me ASAP.

D365 CE Developer
Greater Manchester - Hybrid (2-3 days a week)

We are currently partnering with a growing organisation who are seeking a skilled Dynamics 365 CE Developer to support the development, enhancement and maintenance of its internal business systems.
This role is focused on delivering scalable solutions across D365 CE and Power Platform, streamlining workflows, and enabling teams to operate more efficiently.

Responsibilities

* Configure, customise and enhance D365 CE to support changing business processes and ensure reliable, accurate data across the organisation
* Design and build workflow automation's using Power Automate to reduce manual effort and improve operational efficiency
* Develop and extend solutions across the Power Platform, including Power Apps to enhance system capability and user experience
* Build and maintain integration's between D365 CE and other internal or third-party systems, ensuring consistent and accurate data flow.
* Diagnose and resolve system issues, proactively monitoring performance and addressing root causes to improve long-term stability

Skills

* Strong hands-on experience configuring and customising D365 CE and working with Power Platform tools.
* Ability to design and maintain system integration's and understand data structures, logic and workflows design.
* Skilled at translating technical business requirements into practical, scalable technical solutions
* Experience working in an agile or sprint-based environment
* Strong communication skills with ability to document solutions clearly and collaborate effectively with stakeholders

Benefits

* Starting Salary - £45k-£55k dependant on experience
* Company Bonus
* Flexible hybrid working model
* Excellent professional development opportunities and much more!

En racer på konfigurasjon og rådgivning? Vi søker Senior CRM-konsulent

Vi ser etter deg som brenner for verdiskaping og effektiv bruk av digitale verktøy. Har du lyst til å bli med på vår videre reise?

Som seniorkonsulent hos oss har du god forståelse for hva som rører seg i markedet, og du sitter på både teknisk og faglig kompetanse som gjør deg i stand til å gi solid rådgivning og bygge robuste løsninger for norske virksomheter. Du får muligheten til å jobbe med hele porteføljen av Microsofts forretningsapplikasjoner innen CRM på Power Platform.

Du er komfortabel med å jobbe selvstendig, men vil også få en sentral rolle i prosjektteam hvor tett samhandling med kunde er viktig. Etter et strukturert onboardingprogram blir du en del av ett eller flere kundeprosjekt-team - og får være med å påvirke den digitale transformasjonen hos noen av Norges største virksomheter.



Dine arbeidsoppgaver

* Operativt ansvar for å levere mest mulig nytteverdi til kundene gjennom bruk av Dynamics 365 CRM
* Realisere løsninger ved hjelp av Dynamics 365, Power Apps, Power Automate, Dataverse og andre relaterte teknologier som Office 365 og Azure
* Ansvar for behovsavklaring, teknisk design, arkitektur og estimering
* Bidra i utvikling og konfigurasjon av kundeløsninger
* Bidra inn i salg og salgsstøtte gjennom demoer av produkter og tjenester
* Aktivt bidra til kompetanseutvikling internt
* Støtte og veiledning for junior konsulenter



Dine kvalifikasjoner

* Høyere utdanning innen tekniske eller forretningsorienterte fag (relevant erfaring kan kompensere)
* Erfaring med CRM-systemer, kundesamhandling og digital transformasjon
* God forretningsforståelse og erfaring som rådgiver/konsulent
* Meget gode norskkunnskaper, skriftlig og muntlig
* Bevisst forhold til kvalitet, struktur og informasjonssikkerhet



Personlige egenskaper

* Helhetstenkende og strukturert, med evne til å jobbe målrettet med ambisiøse kunder
* Serviceinnstilt med gode samarbeids- og kommunikasjonsevner
* Evne til å følge opp lange prosesser og bygge sterke relasjoner
* Selvgående, fremoverlent og trives med teamarbeid
* Faglig trygg og villig til å dele kompetanse
* Analytisk og løsningsorientert



Hva kan vi tilby?

Du blir en del av et sterkt fagmiljø innen CRM - et miljø der alle drar i samme retning og hvor du får påvirke både egen arbeidshverdag og selskapets videre utvikling. Vi har en sterk «ja til å hjelpe»-kultur, og du får støtte fra noen av de beste i bransjen. Våre ledere er operative og tett på prosjektene.

Vi tilbyr:

* Konkurransedyktig fastlønn
* Bonusordning basert på egen innsats
* Fleksibel arbeidshverdag
* Strukturert onboarding med opplæring og støtte til sertifiseringer
* Sterkt fokus på personlig og faglig utvikling
* Eget kompetanse- og utviklingsbudsjett
* Gode pensjons- og forsikringsordninger (inkludert privat helseforsikring)
* Mulighet for medeierskap
* Dekning av telefon og internett
* Fast bilgodtgjørelse
* Støtte til treningsabonnement
* Godt sosialt miljø med flere felles aktiviteter
* Fokus på bærekraft og reduksjon av miljøavtrykk

For mer informasjon ta kontakt med Therese Dahl på 902 70 559 eller t.dahl@tenthrevolutiuon.com

Minimum Requirements
1st Line:

1-3 years' experience supporting D365 CE or CRM systems

Strong understanding of CE modules (Sales / Customer Service)

Experience working in a ticket-based support environment

Good understanding of SLAs and service management



2nd Line:

3-5+ years' experience in D365 CE support

Strong troubleshooting and configuration experience

Exposure to customisations, workflows, and integrations

Understanding of the Power Platform ecosystem

Ability to analyse logs and investigate technical issues



Key Responsibilities

1st Line Support (Operational Support Focus)

*

Provide first-line support for D365 CE incidents and service requests
*

Log, categorise, and prioritise tickets in line with SLAs
*

Troubleshoot functional issues related to Sales, Customer Service, and custom modules
*

Resolve basic configuration and access-related issues
*

Perform user administration (security roles, permissions, profiles)
*

Escalate complex technical issues to 2nd/3rd line support
*

Support end users with queries, system navigation, and process guidance
*

Assist with basic data corrections and updates
*

Maintain support documentation and knowledge base articles

2nd Line Support (Functional & Technical Focus)

*

Investigate and resolve escalated D365 CE incidents
*

Perform root cause analysis on recurring issues
*

Support integrations between D365 CE and other enterprise systems
*

Troubleshoot workflows, plugins, business rules, and Power Platform components
*

Assist with minor enhancements and configuration changes
*

Support release management and testing of system updates
*

Work closely with business stakeholders to clarify requirements
*

Monitor system performance and proactively identify improvement areas
*

Provide input into system optimisation and best practices

Dynamics 365 CE Functional Consultant
West Midlands (Hybrid - 1 day a week)

Nigel Frank International are partnered with an innovative D365 CRM end user who are looking to add a talented D365 CE Functional Consultant to deliver Customer Service & Omnichannel solutions.
Working closely with the business teams to translate requirements into scalable platform capabilities.
The role is centered around enhancing Dynamics 365 through configuration, customisation and continuous improvement to support evolving business needs.

Responsibilities

* Lead functional design and delivery of D365 CE Customer Service and Omnichannel capabilities
* Collaborate with business teams, senior stakeholders, and end users to gather, refine and document requirements
* Configure, customise, and extend the D365 CE platform to introduce new features and optimise existing processes.
* Support solution testing, user training and adoption activities across the organisation.
* Work with technical teams to ensure integration's, data flows and system enhancements align with business objectives

Skills

* Strong hands-on experience with D365 CE Customer Service & Omnichannel.
* Ability to engage confidently with stakeholders at all levels, translating business needs into functional solutions.
* Proficiency in system configuration, customisation, workflows, business rules and extending platform functionality
* Solid understanding of customer service processes, case management, and omnichannel engagement models.
* Strong analytical, problem-solving, and documentation skills.

Benefits

* Starting Salary - £55k - £65k
* Flexible hybrid working model (1 day a week)
* Enhanced Pension Contribution, Life Assurance, Medical and more.

Dynamics 365 CE Developer

Nigel Frank International are currently partnering with a forward-thinking Dynamics 365 CRM end user who are looking for a talented Dynamics 365 CE Developer to work on building and maintaining core business applications.
This hands-on role will require the success candidate to work on development, integrations and automating key business processes.

Responsibilities

* Designing and extending D365/Dataverse solutions using C# and custom components
* Creating, updating and optimising plugins, background logic, and system-to-system integrations
* Using Power Platform tools - such as Power Automate and Power Apps - to support wider solution needs
* Developing and supporting Web API-based connections with internal and external services

Skills

* 1-2 Years hands-on C# development within a commercial software environment
* Practical experience building and customising Dynamics 365/Dataverse components, including entities and security models
* Strong grasp of plugin execution stages, recursion handing and recommended development patterns
* Skilled at diagnosing issues through logs and structured debugging approaches

Benefits

* Starting salary - £35k - £45k (dependant on experience)
* Excellent professional development opportunities
* Enhanced pension contributions, life assurance and more!

Job Title: Dynamics 365 CRM Solutions Architect (Manchester)
Overview
We are looking for a highly capable Dynamics 365 CRM Solutions Architect based in Manchester to take ownership of the design, architecture, and delivery of Microsoft Dynamics 365 Customer Engagement solutions. This role demands someone who can confidently translate complex business needs into robust, scalable technical architectures while providing clear direction and leadership across CRM programmes.
The position suits someone with deep technical expertise, strong architectural instincts, and the ability to work closely with senior stakeholders to drive successful outcomes across the Microsoft ecosystem.

Key Responsibilities
* Lead the end‑to‑end architecture, design, and implementation of Dynamics 365 CRM solutions.
* Convert business requirements into strong, scalable, and secure technical designs.
* Provide technical leadership to developers, consultants, and wider delivery teams.
* Architect and oversee integrations between Dynamics 365 and enterprise systems using Azure services, APIs, and middleware.
* Ensure all solutions meet Microsoft best practices, security standards, and governance requirements.
* Produce and maintain high‑quality architectural documentation and technical specifications.
* Work with stakeholders, product owners, and business analysts to shape solution roadmaps.
* Conduct architecture reviews, code reviews, and quality assurance checks.
* Support pre‑sales activity, including solution design, scoping, and technical proposals.
* Stay ahead of emerging Microsoft technologies and platform capabilities.

Key Skills & Experience
* Strong track record delivering Microsoft Dynamics 365 CRM / Customer Engagement solutions.
* Solid understanding of the Power Platform (Power Apps, Power Automate, Power BI).
* Proven experience designing integrations using Azure Functions, Logic Apps, Service Bus, and REST APIs.
* Strong grasp of Dataverse architecture and data modelling.
* Proficiency in C#, .NET, JavaScript, and Dynamics 365 customisation and configuration.
* Experience operating in a Solution Architect or Technical Architect capacity.
* Strong understanding of enterprise architecture and cloud‑based solutions.
* Confident communicator with excellent stakeholder management skills.

Desirable Skills
* Experience with Dynamics 365 Sales, Customer Service, Marketing, or Field Service.
* Relevant Microsoft certifications, including:
* Dynamics 365 Solution Architect Expert
* Power Platform Solution Architect
* Experience working in Agile delivery environments.
* Knowledge of DevOps, CI/CD pipelines, and ALM for the Power Platform.

Personal Attributes
* Strong analytical mindset and problem‑solving ability.
* Able to break down complex technical concepts for non‑technical audiences.
* Strategic thinker with a decisive, solution‑driven approach.
* Confident team player with natural leadership qualities.

What We Offer
* Salary up to £85,000-£90,000, depending on experience.
* Opportunity to work on major enterprise‑level digital transformation projects.
* Flexible working arrangements.
* Ongoing professional development and Microsoft certification support.

Location: Sydney preferred, however open to candidates across Australia. Candidates must have full Australian working rights.



Responsibilities:

* Conduct thorough testing of data models, transformations, and reporting layers to ensure accuracy and reliability.
* Validate data integrity within Data Warehouses and Data Lakes using structured testing techniques.
* Perform functional and regression testing of reports and data extracts to meet business requirements.
* Collaborate with analysts and developers to ensure data models accurately reflect business needs.
* Use SQL and modern data tools to troubleshoot issues, support ETL testing, and enhance automation.



Requirements:

* Demonstrated expertise in testing data models and transformations within analytics and reporting environments.
* Strong experience in validating Data Warehouses and Data Lakes using structured schematic models.
* Proven ability to test and verify reports and dashboards developed in Microsoft Power BI.
* Solid knowledge of ETL processes and tools; experience with Microsoft Fabric and Microsoft Dynamics 365 is a plus.
* Advanced proficiency in SQL, particularly when working with Microsoft SQL Server.





If you think this job opportunity fits what you are looking for my client would like to arrange interviews as soon as possible.

a.oberzeiser@nigelfrank.com


Your benefits of working with Nigel Frank:

Nigel Frank International is the world's leading executive search firm specializing in the recruitment of exclusively Microsoft Dynamics (AX, NAV& CRM) and Microsoft Technologies professional and managerial staff.

We have the largest job offering in our specialty area of MS Dynamics and the Microsoft Stack. We have quickly become the leader in Microsoft Dynamics recruitment, offering well over one thousand open jobs in Microsoft Dynamics and the Microsoft Stack.

Graduate CRM Consultant | Start Your Career in Digital Transformation

📍 Location: Asker, Moss, Hamar, or Stavanger

Are you at the beginning of your career and eager to work with modern digital solutions? Do you have an interest in technology, business processes, and creating real value for customers? We're looking for a Graduate CRM Consultant to join our team and grow with us.

In this role, you'll gain hands-on experience working with Microsoft's CRM and Power Platform technologies, supported by experienced consultants. You'll be part of a structured onboarding programme designed to build both your technical and functional skills, setting you up for a successful consulting career.

You'll work alongside senior team members on client projects, gradually taking on more responsibility as your confidence and expertise grow. This is a great opportunity to be involved in digital transformation projects for some of Norway's leading organisations.

Key Responsibilities

*

Support the delivery of CRM solutions using Dynamics 365 and the Power Platform
*

Assist with requirements gathering and understanding client needs
*

Contribute to configuration and development of client solutions
*

Work closely with project teams and participate in client meetings
*

Learn to design and implement solutions using tools such as Power Apps, Power Automate, and Dataverse
*

Support demos and presentations where relevant
*

Continuously develop your technical and consulting skillset

Your Background

*

Recently completed (or soon to complete) a degree in a technical or business-related field
*

Strong interest in technology, digital tools, and problem-solving
*

Some exposure to CRM systems, Microsoft technologies, or programming is a plus, but not required
*

Fluent in Norwegian, both written and spoken

Personal Qualities

*

Eager to learn and develop new skills
*

Structured and detail-oriented
*

Strong communication and collaboration skills
*

Proactive and motivated, with a positive attitude
*

Curious and solution-oriented

What We Offer

You'll join a supportive and collaborative environment where learning and development are a top priority. From day one, you'll be guided by experienced colleagues and given the tools you need to succeed.

We offer:

*

Competitive graduate salary
*

Structured onboarding programme with training and certification support
*

Strong focus on personal and professional development
*

Dedicated learning and development budget
*

Mentorship from experienced consultants
*

Flexible working arrangements
*

Comprehensive pension and insurance schemes (including private healthcare)
*

Social and inclusive work environment with regular team activities



For more information, please contact:

Charlotte Rozee
📞 + 47 902 74 066
📧 c.rozee@tenthrevolutiongroup.com

Dynamics 365 CE Developer
Northamptonshire - Onsite

Job Description
We're excited to be partnering with an innovative Dynamics 365 CRM end‑user who are growing their internal tech team and looking for a talented Dynamics 365 CE Developer to join them.

This role offers real impact and variety - you'll shape the architecture for D365 Sales & Customer Service, drive best‑practice development, build integrations across the business, and play a key role in evolving their CRM landscape.

If you're looking for a role where you can make a difference, push technical boundaries, and work with a forward‑thinking organisation, this is it.

Role & Responsibilities



* Lead & support a development team, overseeing technical delivery, workload planning, and ensuring high-quality outputs across multiple projects
* Shape and maintain the organisation's technical architecture, designing scalable solutions and defining integration approaches across core business systems.
* Act as the senior technical authority, reviewing solution designs, guiding development practices, and ensuring consistent engineering standards.
* Drive system performance, data integrity, and platform reliability by managing upgrades, integrations, and optimisation initiatives in collaboration with wider IT teams.

Skills & Experience

* Strong background in designing and delivering solutions on the Microsoft technology stack, particularly Dynamics 365 and related cloud services
* Hands-on experience with integration patterns, APIs, and modern cloud components such as Azure Functions, Logic Apps, or similar technologies
* Proven track record in senior technical or architectural roles, including oversight of complex system implementations and collaboration with external partners.
* Excellent communication and stakeholder-facing skills, with the ability to translate technical concepts into clear, actionable guidance for both technical and non-technical audiences.

Benefits

* Starting Salary - up to £60k
* Life Assurance, Health Insurance, Enhanced Pension Contributions & Much More!