CRM Manager

Job Description
We're looking for an experienced Dynamics 365 CRM Manager to lead the ongoing development, optimisation, and integration of Microsoft Dynamics 365 CE. This is a key role driving a major digital transformation to enhance engagement, data quality, and operational efficiency. You'll work closely with stakeholders to ensure the CRM empowers teams to make informed, data-led decisions and deliver impactful services.

Roles and Responsibilities

*

Develop, configure, and customise D365 CE to meet business needs
*

Lead data governance, quality, and GDPR compliance
*

Manage integrations with other systems and platforms
*

Oversee data models, segmentation, and reporting dashboards
*

Provide actionable insights to support strategic planning
*

Deliver training, create user guides, and promote best practice
*

Act as the CRM champion, driving adoption and continuous improvement

Skills and Qualifications

*

Proven experience managing and developing Microsoft Dynamics 365 CE
*

Strong understanding of CRM architecture, data structures, and integrations
*

Experience with data governance and GDPR compliance
*

Ability to translate business requirements into technical solutions
*

Excellent documentation and stakeholder engagement skills
*

(Desirable) Charity or NFP sector experience
*

(Desirable) Familiarity with Dynamics 365 Marketing, Power Platform, or Customer Insights

Benefits

*

10% employer pension contribution (with 5% employee contribution)
*

Life assurance from day one
*

Access to an Employee Assistance Programme
*

Be part of a supportive organisation driving real impact