Dynamics 365 CRM Power Platform Developer

Role Overview

A CRM Developer is required to take ownership of a Dynamics 365 and Power Platform environment following the departure of the previous specialist. The role underpins several internal functions-including volunteer management, fundraising, operations, and logistics-through a suite of custom-built applications and portals.
You will collaborate closely with the Senior Solutions Architect to deliver configuration, automation, integrations, and ongoing improvements across a growing Microsoft-based ecosystem.

Key Responsibilities
* Design, customise, and maintain Dynamics 365 Customer Engagement solutions.
* Build and support workflow automation using Power Automate.
* Manage and enhance multiple Power Apps Portals, with additional portals planned.
* Contribute to the development and support of key operational tools, such as:
* A bespoke routing application used by drivers to manage delivery schedules.
* A volunteer-facing portal for shift booking, profile management, and qualification tracking.
* Assist with upcoming integration and migration initiatives, including moves from other CRM platforms into Dynamics.
* Work closely with teams across volunteering, logistics, fundraising, and operations to understand requirements and deliver effective solutions.
* Support extensions related to warehousing as the organisation transitions to Business Central.
* Participate in continuous optimisation of data structures, workflows, and internal processes.

Essential Skills
* Strong background in Dynamics 365 Customer Engagement.
* Practical experience with Power Automate and workflow automation.
* Familiarity with Power Apps Portals or a strong desire to develop expertise in this area.
* Ability to gather requirements, troubleshoot issues, and deliver solutions independently.

Desirable Skills
* Experience working within non-profit, charity, or logistics environments.
* Exposure to Business Central or warehouse-related processes.
* Understanding of CRM integrations with external systems.
* Background working with external support partners.