Dynamics CRM Manager

CRM Manager

Job Description:

We are seeking a highly motivated and proficient CRM Manager to join our team. The ideal candidate will possess excellent communication skills, a structured work ethic, and a strong understanding of CRM platforms and business applications. As a CRM Manager, you will be responsible for optimising the Customer Experience through the effective utilization of a CRM tool, providing training to users, and overseeing the entire CRM application lifecycle.

Responsibilities:

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Establish, refine, and oversee the Customer Experience using a CRM tool.
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Provide training to all users of the CRM tool.
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Manage functional management, key users, and provide support and advice to process owners.
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Offer guidance on sales and service process enhancements.
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Develop the product road-map for the solution, including planning and sprint releases.
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Translate defined objectives from relevant plans into functional dashboards.
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Coordinate the support chain within the client handling incidents, problems, and service requests, as well as coordinating suppliers and development activities.
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Oversee the MS Dynamics CRM application in collaboration with external consultants.
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Maintain up-to-date documentation on solution design and ensure compliance with licenses, security, and authorisations.
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Possess strong communication skills and attention to detail.

Education and Experience:

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Bachelor's degree in IT or related field.
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Minimum of 3 years of experience in CRM platform or business application management.
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Strong analytical and problem-solving abilities.
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Familiarity with agile methodologies.
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Technical expertise in digital technology, including interface services and web services.

Benefits:

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Competitive employment package €5,500 - €7,000
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International work environment fostering an informal and collaborative atmosphere.
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Opportunities for autonomy and diverse tasks.
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Company Car, Phone, Laptop.
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Pension & Healthcare.
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Access to various training programs.
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Emphasis on both physical and mental well-being.