Senior IT Analyst / IT Analyst - Store Solutions

My client, a famous brand with 1000+ stores in APAC, they are looking for a Senior IT Analyst to join their HQ Retail Stores team. This is a fantastic chance to work with people from different nationality / culture with opportunities for career development.

Responsibilities

* Oversee full project life cycle, provide technical support for the store applications used in the group.
* Monitor the performance of store applications, proactively identify bottlenecks, and work with relevant teams to optimize system performance..
* Assist IT Manager to manage store IT projects (POS systems, inventory management systems, and related retail applications), ensure smooth project delivery, completed timely and within budget.
* Work close with other departments / vendors / internal IT team, monitor the project closely.
* Provide documentation and knowledge sharing to enhance overall support capabilities.
* Provide troubleshooting, issue resolution, and system maintenance to ensure smooth store operations and customer satisfaction.
* Manage and prioritize incidents, ensuring timely resolution and minimal impact on store operations.

The ideal candidate is:

* Degree in IT, Computer Science or related disciplines
* Good technical knowledge of Store IT Applications Systems (ERP, POS, CRM, inventory management systems, and related retail applications.) in a large project scale.
* Hands-on experience in store applications in retail industry.
* Experience in system maintenance activities, such as application upgrades, patches, and configuration changes.
* Good documentation and communication skills.
* Good command of both written and spoken English and Cantonese.

This position is fresh to the market and is being filled exclusively by Frank Recruitment Group. If you are interested and qualified, send your resume to r.zhang@frankgroup.com or call me +852 3018 0380.