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Position Overview

A market-leading, award-winning organization in the Greater Toronto Area is seeking a Senior Dynamics CRM Manager to lead their newly implemented Dynamics CE platform. With ongoing improvement projects underway, this is an excellent opportunity to drive strategic direction and make a significant impact.

Key Responsibilities

* Lead and manage a team of 5 (Solution Analysts, Data Analyst and Support specialists)
* Provide technical oversight for Dynamics CE platform across Sales, Marketing, and Customer Service modules
* Develop and execute the CRM roadmap aligned with business objectives
* Manage stakeholder relationships and drive change management initiatives
* Translate business requirements into CRM solutions and clearly communicate system capabilities
* Direct integration projects and identify opportunities for platform enhancements
* Ensure data integrity, security, and compliance

Qualifications

* Strong experience with Microsoft Dynamics 365 CE/CRM across Sales, Marketing, and Customer Service modules
* Proven experience leading full lifecycle CRM implementations
* Team leadership experience, particularly in stabilizing teams through periods of change
* Excellent stakeholder management and communication skills
* Experience managing integrations between Dynamics and other enterprise systems
* Knowledge of requirements gathering and solution design for CRM environments
* Experience with Power Platform is desirable

Company Benefits

* Opportunity to lead a critical digital transformation initiative
* Work with current Microsoft technologies in a progressive environment
* Competitive compensation package
* Career growth opportunities in a stable organization

This role offers the right candidate a chance to shape the future of a robust Dynamics CRM environment while developing their leadership skills and technical expertise.

Aperçu :

Nous recherchons un Administrateur Technique D365 F&O qualifié pour gérer et optimiser notre environnement Dynamics 365 Finance et Operations. Ce rôle impliquera de maintenir la performance du système, de mettre en œuvre des mises à jour et de fournir un support technique aux utilisateurs.

Responsabilités Principales :

* Administrer et configurer les environnements D365 F&O.
* Surveiller la performance du système et résoudre les problèmes.
* Mettre en œuvre des mises à jour et des correctifs système.
* Collaborer avec les équipes de développement sur des personnalisations et des intégrations.
* Fournir un support technique et une formation aux utilisateurs finaux.
* Assurer la sécurité du système et la conformité aux normes de l'industrie.

Qualifications :

* Diplôme en informatique ou domaine connexe.
* Expérience avérée dans l'administration de D365 F&O.
* Bonne compréhension de Microsoft Azure et des technologies cloud.
* Excellentes compétences en résolution de problèmes et attention aux détails.
* Capacités de communication et de travail en équipe efficaces.

Senior Manager - D365 CRM Platform
Location: Toronto/GTA (Hybrid)

About the Role
We're seeking an experienced leader to drive customer experience technology within our CRM ecosystem. This role will oversee a team delivering Microsoft Dynamics 365 CRM solutions and related initiatives that enhance customer interactions. The CRM Manager will play a key role in optimizing Dynamics CRM to create a seamless and impactful customer journey.

Key Responsibilities

* Lead a team in delivering a best-in-class Microsoft Dynamics 365 CRM solution that enhances customer experience.
* Oversee CRM integrations, enhancements, and customer-impacting features across Sales, Marketing, and Customer Service.
* Align Dynamics CRM initiatives with business objectives to improve engagement and operational efficiency.
* Collaborate with stakeholders to drive adoption, optimize workflows, and ensure system effectiveness.
* Execute and refine the CRM roadmap, prioritizing innovation and scalability.
* Establish best practices for Dynamics CRM usage, support, and training.

What You Bring

* 5+ years of experience in CRM leadership, with a focus on Microsoft Dynamics 365 (Sales, Power Platform, Customer Insights).
* Proven ability to lead teams and deliver CRM solutions that enhance customer experience.
* Strong understanding of CRM integrations, automation, and data-driven decision-making.
* Experience working with stakeholders to optimize Dynamics CRM for sales, marketing, and customer engagement.
* Excellent problem-solving, project management, and communication skills.

This is an opportunity to lead a high-impact team, shape the future of Dynamics CRM strategy, and drive meaningful improvements in customer engagement.

Senior Manager - D365 CRM Platform Location: Toronto/GTA (Hybrid)

We're seeking an experienced leader to drive customer experience technology within a new CRM ecosystem. This role will oversee a team delivering Microsoft Dynamics 365 CRM solutions and related initiatives that enhance customer interactions. The CRM Manager will play a key role in optimizing Dynamics CRM to create a seamless and impactful customer journey.

Key Responsibilities

*Lead a team in delivering a best-in-class Microsoft Dynamics 365 CRM solution that enhances customer experience.
*Oversee CRM integrations, enhancements, and customer-impacting features across Sales, Marketing, and Customer Service.
*Align Dynamics CRM initiatives with business objectives to improve engagement and operational efficiency.
*Collaborate with stakeholders to drive adoption, optimize workflows, and ensure system effectiveness.
*Execute and refine the CRM roadmap, prioritizing innovation and scalability.
*Establish best practices for Dynamics CRM usage, support, and training.

What You Bring
*5+ years of experience in CRM leadership, with a focus on Microsoft Dynamics 365 (Sales, Power Platform, Customer Insights).
*Proven ability to lead teams and deliver CRM solutions that enhance customer experience.
*Strong understanding of CRM integrations, automation, and data-driven decision-making.
*Experience working with stakeholders to optimize Dynamics CRM for sales, marketing, and customer engagement.
*Excellent problem-solving, project management, and communication skills.

This is an opportunity to lead a high-impact team, shape the future of Dynamics CRM strategy, and drive meaningful improvements in customer engagement.



Please contact Ellie at e.lawrence@nigelfrank.com to discuss further.

Location: GTA (Hybrid - 2 days on-site)

Overview:

A Microsoft Partner is seeking a D365 F&O Functional Consultant - Production/SCM to join their growing Canadian practice. This role focuses on implementing production-related modules within D365 F&O, delivering tailored solutions, and driving project success.



Key Responsibilities:

* Implement and optimize the Production Control, SCM, and MRP modules in D365 F&O.
* Conduct requirements gathering and align client needs with system functionalities.
* Support costing processes and provide expertise in production workflows.
* Ensure seamless knowledge transfer to facilitate transitions during implementations.
* Collaborate with cross-functional teams to deliver innovative solutions.



Qualifications:

* 3-5 years of functional consulting experience with D365 F&O or similar ERP systems.
* Expertise in Production Control, SCM, and MRP functionalities.
* Excellent communication and problem-solving skills.
* Partner channel or hands-on implementation project experience is an asset.
* Canadian citizen or PR status required for potential travel.



Ready to make an impact? Apply now if this sounds like a fit - you don't need to check all the boxes to be considered!

Company Overview

Our client is a dynamic, rapidly growing organization undergoing significant digital transformation and expansion through mergers and acquisitions. They're currently implementing Microsoft Dynamics 365 Finance & Operations (F&O) with upcoming go-lives and continuing system enhancements.



Position Summary

We're seeking an experienced Dynamics 365 F&O Business Analyst with strong finance module expertise to join our client's ERP team. The ideal candidate will help bridge legacy ERP to F&O transitions, support multiple go-lives, and drive system enhancements.



Key Responsibilities

* Lead business requirements gathering and documentation for D365 F&O implementation, with focus on finance modules
* Configure and test D365 F&O finance modules to meet business requirements
* Develop functional specifications for customizations and integrations
* Support multiple go-lives (June and September) and subsequent enhancement phases
* implementation of D365 F&O for newly acquired Ontario facility
* Create and maintain system documentation, including process flows and user guides
* Train end users on new processes and system functionality



Required Qualifications

* Minimum 3+ years of experience with Microsoft Dynamics 365 Finance & Operations implementation
* Strong expertise in D365 F&O finance modules
* Experience with requirements gathering and documentation
* Excellent communication and stakeholder management skills
* Bachelor's degree in Finance, Accounting, Information Systems, or related field



Preferred Qualifications

* Experience with Business Central to F&O migrations
* Microsoft certification in D365 Finance and Operations
* Knowledge of manufacturing and supply chain processes
* Experience in high-growth, dynamic organizations
* Change management experience



Personal Attributes

* Thrives in fast-paced, dynamic environments with frequent changes
* Strong collaborator who works effectively across functional teams
* Quick learner with passion for continuous development
* Adaptable and solution-oriented problem solver

Job Description: D365 CRM Developer

Location: Montreal, QC
Job Type: Full-Time

Overview:

We are seeking a talented D365 CRM Developer to join our dynamic team. The ideal candidate will be responsible for customizing, implementing, and maintaining Microsoft Dynamics 365 CRM solutions to enhance our business processes.

Key Responsibilities:

* Design, develop, and implement customized CRM solutions using Microsoft Dynamics 365.
* Collaborate with stakeholders to gather requirements and translate them into technical specifications.
* Troubleshoot and resolve issues related to D365 CRM functionalities.
* Integrate D365 with other applications and services as needed.
* Develop solutions using Power Platform technologies, including Power Apps, Power Automate, and Power BI.
* Conduct user training and provide ongoing support.
* Stay updated on the latest D365 and Power Platform features and best practices.

Qualifications:

* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Proven experience as a D365 CRM Developer.
* Proficiency in C#, JavaScript, and web services (REST/SOAP).
* Strong understanding of CRM concepts and practices.
* Experience with Power Platform technologies, including Power Apps, Power Automate, and Power BI.
* Excellent problem-solving and communication skills.

A successful Microsoft shop are growing their Technical Architecture team as a result of healthy project pipeine.

Role & Responsibilities

* Advising customers on their Dynamics roadmap
* Subject matter expert for Dynamics CRM Architecture across multiple customers
* Integration and data migration utilizing Azure and Power Apps

Skills & Qualifications

* Hands on Dynamics CRM and Azure integration experience
* Development, Architecture and full life cycle implementation experience
* Relevant certifications and experience working within the partner channel will be a bonus

For more information reach out to e.lawrence@nigelfrank.com

A market leading, award winning organisation in the GTA are looking for a Senior Dynamics CRM Manager to join their team!

With investment in their newly implemented Dynamics CE platform and an ongoing improvement project, this is fantastic time to join and have a long term impact. This Senior CRM Manager will play a critical role in driving the roadmap moving forwards and bringing recommendations.

Responsibilities

* Leading an existing team of Dynamics Business Analysts and Support professionals
* Optimisation and ongoing improvements to Dynamics Sales and Marketing
* Working closely with senior level stakeholders and the technical team to execute changes and ensure business requirements are met
* Leading ongoing integration and enhancement projects

Necessary experience

* Platform knowledge across CRM Sales, Marketing, and Customer Service. Experience working through a full life cycle implementation
* Experience building and managing a team. Ideally stabilising teams at a critical point of growth
* Excellent communication skills, demonstrable experience managing Senior stakeholders and change management across a matrix organisation

If you are interested in discussing further please contact Ellie on e.lawrence@nigelfrank.com

An internationally renowned brand are looking for a skilled Product Manager to own their D365 Implementation project across 100+ sites.

A unique position combining technical hands on work with strategic vision. An opportunity to build a team and lead an exciting, complex F&O implementation

Role & Responsibilities

* Manage the relationship with the external vendors and stakeholder management across the business
* D365 F&O SME for Solution analysis and design. Responsible for technical solutioning in line with business requirements
* Ownership of the roadmap for the D365 F&O Implementation project

Skills & Qualifications

* Proven track record with D365 F&O full life cycle implementations
* International experience, implementing D365 across different countries and familar with localization and regulations
* Hands on technical skills, able to review code and design
* Leadership experience

Excellent benefits and the opportunity to work for a unique brand with a great culture and very high retention