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IT Manager - Dublin - ERP & CRM Experience - c€100K + Bonus

Are you a strategic and outcome-driven IT Manager with experience in ERP and CRM (ideally D365)? Do you have experience of delivering IT transformation, managing budgets, and driving business performance within an global business?

Nigel Frank have been exclusively retained by rapidly growing manufacturing business and we are looking for an experienced IT Manager to play a pivotal role in shaping IT strategy, enhancing value creation, and leading key transformation initiatives across my clients business. This role is a key member of the Regional and Global Leadership Team, working at the intersection of technology to enhance business operations, and continue strategic growth.

Key Responsibilities:

-Global IT Strategy & Leadership: Lead and influence the end-to-end delivery of IT programmes including ERP (D365FO) and CRM (D365CE) within a complex, international organisation.

-Business Performance & Value Creation: Drive IT-enabled business transformation, process optimisation, and performance improvement to support long-term business goals.

-IT Transformation & M&A: Lead technology aspects of merger, acquisition (M&A), and divestment programmes, ensuring seamless integrations and transitions.

-Budget & Financial oversight - Hold responsibility for a multi-million-dollar IT budget, including recurring annual run costs and non-recurring project investments.

-Cybersecurity & Risk Management - Contribute to cybersecurity improvement initiatives, ensuring IT governance, risk management, and regulatory compliance.

Key Responsibilities:

-5+ years' experience in a senior IT role within an international organisation.

-Strong understanding of ERP and CRM systems (ideally D365)

-Experience in managing €1million+ IT budgets

-Experienced in IT transformation, delivering tangible business results through technology.

-Hands-on experience managing third-party service providers and vendor contracts.

-Capable of engaging stakeholders at all levels and influencing decision-making.

This is a fantastic opportunity for someone in the Dublin area looking to be part of an international business transformation and will play a critical role in my clients M&A activities, ERP/CRM projects and their cybersecrutiy enhancements.

How to Apply:

Please send your CV and cover letter to j.nordbo@nigelfrank.com if you are interested in this position.

🚀 Join Our Team as a D365 CE Application Administrator!

Are you passionate about optimizing business systems and ensuring seamless user experiences? We're looking for a D365 CE (Customer Engagement) Application Administrator to take ownership of our Sales and Project Management platforms, driving efficiency and innovation across the organization.

🌟 What You'll Do:

As a key member of our technology team, you'll be responsible for the provisioning, installation, configuration, operation, and maintenance of Microsoft Dynamics 365 CE applications, particularly within Sales and Project Management. Your mission? Keep our systems running smoothly, reliably, and aligned with evolving business needs.

Key Responsibilities:

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Ensure high availability and reliable performance of D365 CE environments.
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Diagnose and resolve technical issues across application components.
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Collaborate with stakeholders to implement enhancements and improvements.
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Support integrations, data integrity, and regular updates across the platform.
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Maintain system documentation and follow best practices for configuration and administration.

🔍 What We're Looking For:

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Hands-on experience with Microsoft Dynamics 365 CE, especially Sales and/or Project Service Automation (PSA).
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Strong troubleshooting skills and a detail-oriented mindset.
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Ability to manage system updates, user provisioning, and configuration tasks effectively.
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A collaborative approach and strong communication skills.

Why You'll Love It Here:

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Work with cutting-edge tools in a supportive, growth-oriented environment.
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Make a tangible impact on key business functions.
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Enjoy flexible work options, continuous learning opportunities, and a culture that values innovation.

Ready to empower users and elevate our systems? Apply now and help shape the future of our digital operations.

ERP Business Analyst - D365 F&O (Retail Focus)

Location: GTA, ON (On-site)
Type: Full-time, Permanent

A global manufacturing group is hiring an ERP Business Analyst to support their Microsoft Dynamics 365 Finance & Operations environment, with a strong focus on the Retail and Sales modules. This is a key role on the ERP team, where you'll work closely with business leads across North America to define solutions, improve processes, and support ongoing enhancements tied to their D365 rollout.

What You'll Be Doing

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Gather and document business requirements for Retail and Sales modules
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Collaborate with internal stakeholders and vendors to design scalable solutions
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Participate in testing, data mapping, and functional spec development
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Deliver hands-on support to D365 users and troubleshoot issues
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Identify opportunities for system optimization and process improvements
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Support training efforts and contribute to user documentation
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Work as part of a growing ERP team supporting North American operations

What They're Looking For

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5+ years ERP implementation experience (D365 F&O preferred)
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Proven experience with Retail and Sales modules in a manufacturing or consumer environment
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Strong stakeholder communication and business analysis skills
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Ability to translate business needs into technical requirements
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Experience supporting multi-site or North American rollouts is a strong asset
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BA certification or Agile experience is a plus

Why It's a Great Opportunity

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Join a stable, growth-focused company with a long-standing global presence
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Shape the ERP landscape across multiple regions
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Strong benefits package including extended health, dental, vision, RRSP match, and wellness support
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Be part of a collaborative and evolving team with room to grow into leadership or project roles

Job Title: ERP Technical Analyst

Location: Chino, CA (On-site, Monday-Friday)
Reports to: Director of Information Technology & ERP

Position Summary:

We are seeking an ERP Technical Analyst to support and enhance our Microsoft Dynamics 365 Business Central system and its integrations. This role involves troubleshooting, process improvement, report development, and automation across multiple business functions.

Key Responsibilities:

* Support upgrades and projects for Dynamics 365 Business Central (BC)
* Troubleshoot and resolve NAV/BC 365 and CRM issues
* Gather requirements, analyze processes, document workflows, and support testing/training
* Design reports in Power BI and customize BC using AL code and RDLC
* Integrate software using APIs and OData
* Automate processes with Power Automate
* Manage and prioritize support tickets

Required Skills & Qualifications:

* Experience with Dynamics 365 Business Central, CRM (Sales/CE), and Power Automate
* Proficiency in Power BI and DAX
* Strong analytical, organizational, and communication skills
* Familiarity with Visual Studio, ERP concepts, and API integrations
* Bachelor's degree in IT or related field, or equivalent experience
* 1-3 years in a hands-on IT or ERP support role

Benefits Overview:

* Full-time, on-site position with standard hours (8-5 or 7-4)
* Medical, dental, and vision through Cigna
* HSA or FSA options, 401(k) with company match (100% vested), life insurance
* PTO accrual plus 9 paid holidays and 40 hours of sick leave annually
* Disability coverage, identity protection, behavioral health support
* Education reimbursement and professional development opportunities
* All benefits begin the 1st of the month following start date

Interested in being considered? Apply today or contact me at m.epstein@nigelfrank.com with any questions!

ERP Business Analyst - D365 F&O (Retail Focus)

A global organization is hiring an ERP Business Analyst to support their Microsoft Dynamics 365 Finance & Operations environment, with a strong focus on the Retail and Sales modules. This is a key role on the ERP team, where you'll work closely with business leads across North America to define solutions, improve processes, and support ongoing enhancements tied to their D365 rollout.

What You'll Be Doing
*Gather and document business requirements for Retail and Sales modules
*Collaborate with internal stakeholders and vendors to design scalable solutions
*Participate in testing, data mapping, and functional spec development
*Deliver hands-on support to D365 users and troubleshoot issues
*Identify opportunities for system optimization and process improvements
*Support training efforts and contribute to user documentation
*Work as part of a growing ERP team supporting North American operations

What They're Looking For
*D365 F&O Implementation experience
*Proven experience with Retail and Sales modules in a manufacturing or consumer environment
*Strong stakeholder communication and business analysis skills
*Ability to translate business needs into technical requirements
*Experience supporting multi-site or North American rollouts is a strong asset
*BA certification or Agile experience is a plus

Why It's a Great Opportunity
*Join a stable, growth-focused company with a long-standing global presence
*Shape the ERP landscape across multiple regions
*Strong benefits package including extended health, dental, vision, RRSP match, and wellness support
*Be part of a collaborative and evolving team with room to grow into leadership or project roles



Please apply for an initial confidential discussion

A market leading, award winning organisation in the GTA are looking for a Senior Dynamics CRM Manager to join their team!

With investment in their newly implemented Dynamics CE platform and an ongoing improvement project, this is fantastic time to join and have a long term impact. This Senior CRM Manager will play a critical role in driving the roadmap moving forwards and bringing recommendations.

Responsibilities

* Leading an existing team of Dynamics Business Analysts and Support professionals
* Optimisation and ongoing improvements to Dynamics Sales and Marketing
* Working closely with senior level stakeholders and the technical team to execute changes and ensure business requirements are met
* Leading ongoing integration and enhancement projects

Necessary experience

* Platform knowledge across CRM Sales, Marketing, and Customer Service. Experience working through a full life cycle implementation
* Experience building and managing a team. Ideally stabilising teams at a critical point of growth
* Excellent communication skills, demonstrable experience managing Senior stakeholders and change management across a matrix organisation

If you are interested in discussing further please contact Ellie on e.lawrence@nigelfrank.com

D365 F&O SCM Senior Consultant/Architect

Location: Vaxjo

We are currently supporting a leading organization in their search for a D365 F&O SCM Senior Consultant. This is an exciting opportunity for an experienced professional to play a key role in the design, implementation, and optimization of Supply Chain Management (SCM) solutions within Dynamics 365 Finance & Operations (D365 F&O).

Key Responsibilities:

* Lead the design, configuration, and deployment of D365 F&O Supply Chain Management (SCM) modules, including Inventory Management, Procurement & Sourcing, Sales & Marketing, and Warehouse Management.
* Collaborate with clients to analyze business processes, gather requirements, and deliver tailored solutions aligned with industry best practices.
* Provide strategic guidance and mentorship to client teams and junior consultants throughout the project lifecycle.
* Manage stakeholder relationships, offering expert advice on D365 F&O SCM functionalities and best practices.
* Conduct workshops, training sessions, and presentations to support client adoption and change management.
* Develop and maintain functional and technical documentation, including user stories, business process models, and system requirements.
* Work closely with development teams to customize and enhance D365 F&O functionalities when necessary.
* Support testing, troubleshooting, and user acceptance testing (UAT) to ensure seamless deployments.
* Stay up to date with new D365 F&O features and evolving SCM trends to enhance solution offerings.

Required Skills & Experience:

* 5+ years of experience working with D365 F&O SCM, focusing on functional configuration, implementation, and support.
* Strong understanding of supply chain management principles, processes, and industry best practices.
* Hands-on experience with key D365 F&O SCM modules, including Inventory Management, Procurement & Sourcing, and Warehouse Management.
* Proven track record in leading client-facing projects and managing stakeholder relationships.
* Strong analytical skills with the ability to assess and optimize business processes.
* Excellent problem-solving, communication, and presentation skills.
* Ability to work independently and collaboratively in a dynamic, fast-paced environment.

Preferred Qualifications:

* D365 F&O certifications (e.g., MB-330: Finance and Operations, Supply Chain Management).
* Experience integrating D365 F&O with other enterprise systems.
* Familiarity with Agile project methodologies.

This role presents a fantastic opportunity for a seasoned D365 F&O SCM professional to contribute to high-impact projects while working in a collaborative and forward-thinking environment.

If you're interested in learning more, please get in touch for further details.

D365 F&O SCM Senior Consultant/Architect

Location: Skelleftea

We are currently supporting a leading organization in their search for a D365 F&O SCM Senior Consultant. This is an exciting opportunity for an experienced professional to play a key role in the design, implementation, and optimization of Supply Chain Management (SCM) solutions within Dynamics 365 Finance & Operations (D365 F&O).

Key Responsibilities:

* Lead the design, configuration, and deployment of D365 F&O Supply Chain Management (SCM) modules, including Inventory Management, Procurement & Sourcing, Sales & Marketing, and Warehouse Management.
* Collaborate with clients to analyze business processes, gather requirements, and deliver tailored solutions aligned with industry best practices.
* Provide strategic guidance and mentorship to client teams and junior consultants throughout the project lifecycle.
* Manage stakeholder relationships, offering expert advice on D365 F&O SCM functionalities and best practices.
* Conduct workshops, training sessions, and presentations to support client adoption and change management.
* Develop and maintain functional and technical documentation, including user stories, business process models, and system requirements.
* Work closely with development teams to customize and enhance D365 F&O functionalities when necessary.
* Support testing, troubleshooting, and user acceptance testing (UAT) to ensure seamless deployments.
* Stay up to date with new D365 F&O features and evolving SCM trends to enhance solution offerings.

Required Skills & Experience:

* 5+ years of experience working with D365 F&O SCM, focusing on functional configuration, implementation, and support.
* Strong understanding of supply chain management principles, processes, and industry best practices.
* Hands-on experience with key D365 F&O SCM modules, including Inventory Management, Procurement & Sourcing, and Warehouse Management.
* Proven track record in leading client-facing projects and managing stakeholder relationships.
* Strong analytical skills with the ability to assess and optimize business processes.
* Excellent problem-solving, communication, and presentation skills.
* Ability to work independently and collaboratively in a dynamic, fast-paced environment.

Preferred Qualifications:

* D365 F&O certifications (e.g., MB-330: Finance and Operations, Supply Chain Management).
* Experience integrating D365 F&O with other enterprise systems.
* Familiarity with Agile project methodologies.

This role presents a fantastic opportunity for a seasoned D365 F&O SCM professional to contribute to high-impact projects while working in a collaborative and forward-thinking environment.

If you're interested in learning more, please get in touch for further details.

D365 F&O SCM Senior Consultant/Architect

Location: Stockholm, Jönköping, Vaxjo, Malmö, or Gothenburg (Sweden)

We are currently supporting a leading organization in their search for a D365 F&O SCM Senior Consultant. This is an exciting opportunity for an experienced professional to play a key role in the design, implementation, and optimization of Supply Chain Management (SCM) solutions within Dynamics 365 Finance & Operations (D365 F&O).

Key Responsibilities:

* Lead the design, configuration, and deployment of D365 F&O Supply Chain Management (SCM) modules, including Inventory Management, Procurement & Sourcing, Sales & Marketing, and Warehouse Management.
* Collaborate with clients to analyze business processes, gather requirements, and deliver tailored solutions aligned with industry best practices.
* Provide strategic guidance and mentorship to client teams and junior consultants throughout the project lifecycle.
* Manage stakeholder relationships, offering expert advice on D365 F&O SCM functionalities and best practices.
* Conduct workshops, training sessions, and presentations to support client adoption and change management.
* Develop and maintain functional and technical documentation, including user stories, business process models, and system requirements.
* Work closely with development teams to customize and enhance D365 F&O functionalities when necessary.
* Support testing, troubleshooting, and user acceptance testing (UAT) to ensure seamless deployments.
* Stay up to date with new D365 F&O features and evolving SCM trends to enhance solution offerings.

Required Skills & Experience:

* 5+ years of experience working with D365 F&O SCM, focusing on functional configuration, implementation, and support.
* Strong understanding of supply chain management principles, processes, and industry best practices.
* Hands-on experience with key D365 F&O SCM modules, including Inventory Management, Procurement & Sourcing, and Warehouse Management.
* Proven track record in leading client-facing projects and managing stakeholder relationships.
* Strong analytical skills with the ability to assess and optimize business processes.
* Excellent problem-solving, communication, and presentation skills.
* Ability to work independently and collaboratively in a dynamic, fast-paced environment.

Preferred Qualifications:

* D365 F&O certifications (e.g., MB-330: Finance and Operations, Supply Chain Management).
* Experience integrating D365 F&O with other enterprise systems.
* Familiarity with Agile project methodologies.

This role presents a fantastic opportunity for a seasoned D365 F&O SCM professional to contribute to high-impact projects while working in a collaborative and forward-thinking environment.

If you're interested in learning more, please get in touch for further details.

D365 F&O SCM Senior Consultant/Architect

Location: Vaxjo

We are currently supporting a leading organization in their search for a D365 F&O SCM Senior Consultant. This is an exciting opportunity for an experienced professional to play a key role in the design, implementation, and optimization of Supply Chain Management (SCM) solutions within Dynamics 365 Finance & Operations (D365 F&O).

Key Responsibilities:

* Lead the design, configuration, and deployment of D365 F&O Supply Chain Management (SCM) modules, including Inventory Management, Procurement & Sourcing, Sales & Marketing, and Warehouse Management.
* Collaborate with clients to analyze business processes, gather requirements, and deliver tailored solutions aligned with industry best practices.
* Provide strategic guidance and mentorship to client teams and junior consultants throughout the project lifecycle.
* Manage stakeholder relationships, offering expert advice on D365 F&O SCM functionalities and best practices.
* Conduct workshops, training sessions, and presentations to support client adoption and change management.
* Develop and maintain functional and technical documentation, including user stories, business process models, and system requirements.
* Work closely with development teams to customize and enhance D365 F&O functionalities when necessary.
* Support testing, troubleshooting, and user acceptance testing (UAT) to ensure seamless deployments.
* Stay up to date with new D365 F&O features and evolving SCM trends to enhance solution offerings.

Required Skills & Experience:

* 5+ years of experience working with D365 F&O SCM, focusing on functional configuration, implementation, and support.
* Strong understanding of supply chain management principles, processes, and industry best practices.
* Hands-on experience with key D365 F&O SCM modules, including Inventory Management, Procurement & Sourcing, and Warehouse Management.
* Proven track record in leading client-facing projects and managing stakeholder relationships.
* Strong analytical skills with the ability to assess and optimize business processes.
* Excellent problem-solving, communication, and presentation skills.
* Ability to work independently and collaboratively in a dynamic, fast-paced environment.

Preferred Qualifications:

* D365 F&O certifications (e.g., MB-330: Finance and Operations, Supply Chain Management).
* Experience integrating D365 F&O with other enterprise systems.
* Familiarity with Agile project methodologies.

This role presents a fantastic opportunity for a seasoned D365 F&O SCM professional to contribute to high-impact projects while working in a collaborative and forward-thinking environment.

If you're interested in learning more, please get in touch for further details.