Dynamics 365 Sales/Field Service Admin - $115k - New Jersey (Remote)
This position plays a key role in enhancing system functionality, supporting new business integrations, and improving end‑to‑end workflows across a rapidly expanding organization.
About the Role
As a Dynamics 365 Systems Analyst, you will serve as a hands‑on implementer and functional expert across Dynamics 365 CRM and Field Service. You will collaborate with stakeholders across business units to gather requirements, configure the platform, execute testing cycles, and support ongoing system improvements.
Your work will directly impact the efficiency and scalability of dispatch operations, service delivery, sales processes, and customer engagement.
This role requires periodic travel across the United States to support discovery sessions, implementation projects, and on‑site system rollouts.
Key Responsibilities
* Lead functional configuration and implementation efforts within Dynamics 365 CE, Field Service and the Power Platform, including work orders, scheduling, assets, inventory, and mobile features.
* Partner with sales, service operations, dispatch, and administrative teams to gather and document business requirements.
* Translate requirements into actionable system enhancements, configurations, or process improvements.
* Execute UAT cycles, validate new features, manage feedback, and ensure successful deployment across business units.
* Support integrations between Field Service, ERP systems, and other business platforms.
* Develop workflows, business rules, views, dashboards, and entity configurations to support evolving operational needs.
* Provide post‑deployment support to ensure adoption and continuous improvement.
* Collaborate closely with IT, project managers, and leadership to maintain alignment with organizational priorities and system roadmap.
* Assist in onboarding newly acquired companies by assessing operational processes and implementing Dynamics 365 to support them.
Qualifications
* 5+ years of experience working with Microsoft Dynamics 365 CRM, with a strong emphasis on Field Service.
* Hands‑on experience implementing Field Service modules, including work order management, scheduling, inventory, resources, and technician mobility.
* Solid background in requirements gathering, business process mapping, and functional solution design.
* Experience conducting functional testing, documenting observations, and refining system enhancements.
* Strong problem‑solving and cross‑functional communication skills.
* Ability to simplify complex system concepts for diverse business users.
* Comfortable traveling up to 25-50% for project work, workshops, and implementations.
* Bachelor's degree in Information Systems, Business, or a related field preferred.
Why Apply?
* Competitive base salary ($90-115k)
* Top-tier medical, dental, vision and 401k plan
* Excellent paid time off and work/life balance
* Remote flexibility
* Travel reimbursement
* Join a large, dynamics, fast-paced IT applications team with major career growth potential
* Opportunity to work with the latest in Microsoft cloud technologies
Apply now by sending your resume to m.potenza@nigelfrank.com, or for more information, call Matt at 646-540-7521
Nigel Frank International is the leading Microsoft dynamics recruitment firm, dealing with over 78% of dynamics partners worldwide. We advertise more NAV/ Navision jobs than any other agency globally. Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Dynamics NAV jobs than any other agency. We deal with both Microsoft Partners & End Users through North America. By specializing solely in placing candidates in Microsoft Dynamics market, I have built relationships with more of the key employers in North America and have an unrivalled understanding of where the best opportunities and Navision/Dynamics NAV jobs are.
