IT Business Partner - Hybrid - GBP65k

IT Business Partner - Hybrid - £65k

Our client are seeking an experienced and business-focused IT Business Partner to act as the strategic interface between Data & Technology and the business units within the group, with a particular focus on the Central Functions IT portfolio.

This is a unique opportunity for a technology leader with strong stakeholder engagement, service management, and project delivery experience to shape the relationship between IT and operational teams. Reporting into senior IT leadership and working closely with the C-suite, the role will ensure that IT services and projects deliver measurable value to the organisation.

You'll also help define and deliver a service framework that aligns with business critically, strategic goals, and operational impact.



Key Responsibilities

* Build trusted relationships across Central Functions and vertical teams such as Finance, HR and Pest Control.
* Act as a strategic advisor-translating business needs into IT priorities and influencing road map decisions.
* Facilitate strategic engagement sessions with senior stakeholders and third-party partners.
* Monitor and review service performance to ensure continued relevance and value delivery.
* Serve as an escalation point for service issues, ensuring timely and effective resolution.
* Lead or support the delivery of IT and digital transformation projects-focusing on measurable outcomes.
* Coordinate with internal teams and vendors to deliver on time, within scope and budget.
* Drive change management activities and support user adoption across new tools and systems.
* Ensure all systems comply with internal IT policies, cybersecurity standards, and regulatory requirements.
* Support disaster recovery planning and risk management across IT services.
* Identify opportunities to improve operations through better use of data, automation, and mobile tools.
* Stay current with tech trends relevant to field services, scheduling, and mobile workforce enablement.



Skills and Experience

* Proven success building relationships with field-based, non-technical operational teams.
* Experience supporting industries involving logistics, mobile workforce, or facilities management.
* Hands-on experience delivering IT-enabled change projects (e.g. workforce tools, scheduling systems).
* Strong stakeholder and communication skills; able to translate technical issues for business users.
* Knowledge of IT service frameworks (e.g. ITIL) and structured service-level management.
* Experience with ERP, CRM, FSM, and mobile workforce platforms.
* Understanding of cybersecurity, data privacy, and compliance best practices.



If you are interested in this position, please send your CV ASAP to b.milne@nigelfrank.com to find out further details.

You must hold valid right to work in the UK to apply for this position.