desktop support

We are looking for a Desktop Support professional with experience in Dynamics GP to provide remote assistance and ensure efficient system functionality for our users. In this role, you will play a crucial part in troubleshooting issues, managing configurations, and optimizing user experience, making a tangible impact on daily operations.

* Strong experience in Desktop Support, particularly with Dynamics GP
* Proficient in diagnosing and resolving technical issues remotely
* Excellent understanding of database management and software configurations
* Ability to communicate clearly with users at all technical levels
* Familiarity with Windows environments and related support tools

* Deploys and supports Microsoft Windows
* Maintains detailed and up-to-date licenses and hardware/software inventory
* Laptop/desktop deployments and breaks/fixes
* Printer deployments and breaks/fixes
* Hardware/software installs and upgrades
* Mobile device management and MDM policies
* End-user support
* Manages IT department documentation
* Performs preventive maintenance
* Basic network troubleshooting
* Supports the internal Unified Communications system
* Supports Office M365 - Exchange, Outlook, etc.
* Provides Microsoft application support
* VPN account setup and support
* Supports Zoom, MS Teams and other video conferencing solutions
* Desktop security using Group Policies
* Anti-virus management and support

This is a remote position, ideal for a candidate who values flexibility in their working style. The role emphasizes user support and system reliability, with opportunities to enhance your technical skills further. If you are ready to contribute to a stable environment where your expertise matters, we encourage you to apply.