IT Engineer
London | Hybrid (3 days onsite)
Nigel Frank is working with a London-based financial services organisation to recruit an IT Engineer to join a small, specialist technology team. The role supports a distributed workforce and a secure, modern technology environment within a regulated setting.
This position is hands-on and technically broad, covering end-user platforms, cloud services, infrastructure, and security, with regular engagement across the business.
Role Summary
As an IT Engineer, you will be responsible for the engineering, maintenance, and continuous improvement of the organisation's IT environment. Alongside providing advanced user support, you will contribute to the reliability, security, and scalability of core systems and services.
Key Responsibilities
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Acting as a senior escalation point for technical issues across end-user and infrastructure platforms
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Supporting users across multiple regions, ensuring a consistent and resilient IT service
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Building, configuring, and deploying end-user devices, applications, and access controls
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Administering and maintaining cloud and on-premise systems, including monitoring and optimisation
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Participating in a rotational out-of-hours support schedule
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Designing and delivering improvements focused on system stability, security posture, and operational efficiency
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Creating and maintaining technical and operational documentation in line with internal standards
Required Experience & Technical Skills
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Several years' experience in a hands-on IT engineering or infrastructure-focused role
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Strong experience supporting and engineering Windows 11 desktop environments
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Solid administration experience across Microsoft 365, including identity, device management, and collaboration services
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Practical knowledge of cloud platforms and virtualised environments
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Strong understanding of networking fundamentals, firewalls, and security controls
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Experience working with backup, disaster recovery, and high-availability solutions
Nice to Haves
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Exposure to vendor risk management or third-party assurance processes
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Experience with scripting or automation (PowerShell, Power Automate, or similar tools)
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Relevant industry certifications (Microsoft, Security, Networking)
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Experience with Microsoft Copilot, Purview, DLP, or information protection technologies
Why Join?
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Work within a stable, regulated financial services environment
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A genuinely broad engineering role rather than a narrow support function
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Hybrid working with a Central London office base
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Opportunity to influence and improve the technology landscape
