Job Title: CRM Application Support (Hybrid/Flexible Working)
Location: London, Vincent Square, with travel to other sites as required
Salary: ÂŁ46,500
Hours: 35 per week
Contract: Fixed-term contract, with potential to become permanent
We're looking for a CRM Application Support Specialist to join our technology team on a fixedâterm basis. This is a handsâon technical role responsible for supporting our CRM platform, managing roleâbased security, overseeing environment management, and ensuring secure and efficient deployment pipelines.
You'll play a key part in maintaining the stability, security, and performance of our CRM systems and their integrations across multiple environments (Dev, Test, UAT, Production). Working closely with our implementation partner, developers, infrastructure teams, and business stakeholders, you'll help ensure a reliable and compliant CRM ecosystem.
Key Responsibilities
* Provide technical and functional support for the CRM platform (e.g., Dynamics 365)
* Manage and maintain CRM environments, configurations, and deployments
* Support CI/CD pipelines for CRM code, customisations, and integrations, including preâ and postâdeployment tasks, release notes, and solution management
* Ensure strong security practices across environments, including roleâbased access, data protection, and patch management
* Monitor application performance and proactively resolve incidents and issues
* Collaborate with DevOps and InfoSec teams to deliver secure, automated deployments
* Maintain documentation for environment setup, deployment processes, and security configurations
* Support release management, version control, and testing activities
About You
* Significant experience supporting and maintaining CRM platforms (e.g., Microsoft Dynamics 365, Salesforce)
* Strong understanding of application security, identity management, and environment controls
* Experience with CI/CD tools such as Azure DevOps, GitHub Actions, or Jenkins
* Familiarity with infrastructureâasâcode and configuration management principles
* Skilled in troubleshooting deployments, integrations, and performance issues
* Good understanding of data governance and compliance frameworks (GDPR, ISO27001, etc.)
* Excellent analytical, documentation, and communication abilities
Why Join Us?
* Play a key role in shaping secure and modern CRM practices
* Be part of a collaborative, forwardâthinking technology team
* Competitive salary and benefits package
* Exposure to modern DevOps and cloudâbased CRM environments
* Opportunity to make a meaningful impact on critical systems within a fixedâterm role that may become permanent
