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FĂźr Festanstellungen & IT-Projekte, Business Applications, Dynamics / Dynamics 365

    CRM Manager

    England, Oxfordshire

    • Up to ÂŁ47,000 GBP
    • Other Stelle
    • Fähigkeiten: MS Dynamics - CRM
    • Seniority: Mid-level

    Jobbeschreibung

    Job Description
    A mission-led organisation undergoing a digital transformation is looking for a CRM Manager to lead the development and optimisation of Microsoft Dynamics 365. This is a strategic yet hands-on role focused on embedding CRM at the heart of operations, driving insight, automation, and cross-functional efficiency. Working on a hybrid basis (3 days per week in office), the CRM Manager will play a key role in enabling personalised, data-driven support to a wide and valued community. UK-based applicants only - sponsorship is not available.

    Role & Responsibilities

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    Lead the ongoing configuration, development, and improvement of Microsoft Dynamics 365
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    Manage CRM architecture, permissions, workflows, and business automation
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    Oversee data governance, quality control, and GDPR compliance
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    Drive the integration of CRM with finance, events, and volunteer management systems
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    Deliver training and user documentation to support organisation-wide adoption
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    Support the development of engagement models and journey mapping using CRM data
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    Provide actionable insights through custom reporting and dashboards
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    Champion best practice and system optimisation in alignment with strategic goals

    Skills & Qualifications

    Essential

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    Proven experience managing and developing Microsoft Dynamics 365 CRM
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    Strong understanding of CRM architecture, integrations, and business automation
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    Experience with data governance, GDPR compliance, and consent management
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    Skilled in translating business needs into CRM functionality
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    Confident communicator with experience in training and stakeholder engagement

    Desirable

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    Experience in the charity or non-profit sector
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    Knowledge of Power Platform, Customer Insights, or Dynamics 365 Marketing
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    Familiarity with case management, supporter engagement, or fundraising systems

    Benefits

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    10% employer pension contribution (with 5% employee contribution)
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    Life assurance from day one
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    Access to Employee Assistance Programme
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    Flexible hybrid working (3 days per week in office)
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    A meaningful role with real impact in a national organisation supporting vital communities

    Dynamics 365 CRM Professionals

    South Africa, Gauteng, Johannesburg

    • Developer/Programmer Stelle
    • Fähigkeiten: CRM, MS Dynamics - CRM, MS Dynamics - GP (Great Plains)
    • Seniority: Senior

    Jobbeschreibung

    Job Opportunity: CRM & Microsoft Dynamics 365 Professionals
    Location: South Africa (Remote or Hybrid - Johannesburg, Cape Town, Durban)
    Type: Full-time | Contract or Permanent
    Salary: Market-related with benefits and potential bonuses

    We're currently partnering with several leading companies across South Africa and internationally who are expanding their CRM and Microsoft Dynamics 365 teams. As a specialist tech recruitment agency, we're looking to connect with skilled professionals who have hands-on experience with Dynamics 365 and are ready for a new challenge.





    What we're hiring for:
    We're working on multiple roles across different industries - from consulting and professional services to retail, and enterprise environments.

    Current openings include:

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    Dynamics 365 CRM Consultants (Functional and Technical)
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    CRM Developers
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    Solution Architects
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    Business Analysts
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    CRM Project Managers



    Key experience we're looking for:

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    Proven experience with Microsoft Dynamics 365 CE / CRM (Sales, Marketing, Customer Service, Field Service)
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    Solid understanding of CRM processes, design, and implementation
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    Familiarity with the Power Platform (Power Apps, Power Automate, Power BI)
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    Strong integration experience
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    Ability to translate business requirements into technical solutions
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    Relevant certifications (e.g., MB-210, PL-200, PL-600) are an advantage





    Why work with us?

    As tech recruiters focused on the Dynamics and CRM space, we work closely with both niche start-ups and large enterprise organisations. This means we can offer:

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    Access to roles that aren't always advertised publicly
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    A streamlined recruitment process with honest feedback and guidance
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    Support from recruiters who understand the Microsoft tech ecosystem
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    Remote and hybrid working opportunities depending on the client



    Requirements:

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    5+ year's experience in Dynamics 365 CRM or related technologies
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    Excellent communication and stakeholder engagement skills
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    Based in South Africa with the right to work locally
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    A proactive, solution-oriented approach

    D365 Service Delivery Manager - North East - cGBP90K

    England, Tyne and Wear, Newcastle upon Tyne

    • ÂŁ60,000 to ÂŁ80,000 GBP
    • Other Stelle
    • Fähigkeiten: Dynamics 365 Finance & Operations, MS Dynamics - AX (Axapta), MS Dynamics 365 - Finance & Ops - Finance, MS Dynamics Customer Engagement, MS Dynamics 365, Service, Delivery, Applications, Support, Technical, Functional
    • Seniority: Mid-level

    Jobbeschreibung

    Service Delivery Manager - Microsoft Dynamics 365 - Newcaslte - cÂŁ90K

    Nigel Frank are working with a global organisation on their search for a Service Delivery Manager with experience in Microsoft Dynamics 365 CE and F&O. Our client has a strong presence across 28 countries and an ambitious digital transformation agenda - this is a rare opportunity to influence the success of a global D365 landscape.

    This role is suited to a proactive and technically capable professional who thrives in a service-led environment and is passionate about continual improvement. You'll be instrumental in managing the delivery, support, and governance of D365 services across a global footprint and you will ensure smooth transitions from project delivery to business-as-usual operations while leading efforts to maintain and enhance system performance, user satisfaction, and service efficiency.

    This is a hands-on role requiring both technical and service delivery expertise, combined with the ability to manage cross-functional collaboration and stakeholder engagement.

    Responsibilities

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    Manage the full life-cycle of D365 service delivery (incidents, service requests, problems, changes)
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    Ensure consistent and measurable service performance across CE and F&O platforms
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    Lead process improvements and service optimisation initiatives
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    Utilise tools such as Azure DevOps and ITSM platforms to monitor and improve service management
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    Support the transition from implementation to live operations across new deployments
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    Foster strong relationships with business stakeholders, project teams, and IT leadership
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    Provide regular service reporting and host operational reviews

    Required Skills:

    You'll bring a blend of technical insight and service leadership, along with a passion for delivering robust enterprise systems. Ideally, you have:

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    Strong experience with D365 F&O or CE, ideally in a service delivery capacity
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    Solid understanding of IT service management, project sprints, and stakeholder engagement
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    Excellent analytical, organisational, and communication skills
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    A calm, pragmatic approach to problem-solving and decision-making
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    The ability to manage multiple priorities while leading with a positive, team-first attitude

    This is your chance to work with a global D365, where you will have the opportunity to have strategic influence in programmes. My client offer an outstanding culture of innovation, collaboration, and career development with highly competitive compensation, bonus, and full benefits package

    Apply today for a confidential discussion or get in touch for more insight. You can send your CV to j.nordbo@nigelfrank.com