IT Systems Manager
Up to ÂŁ45,000
I am seeking an experienced, handsâon IT professional to take ownership of IT systems, infrastructure and thirdâparty suppliers within a large, multiâsite retail and services business operating across the UK.
This role sits within the operational function and is central to keeping the business running day to day. You will ensure systems are reliable, issues are resolved quickly and technology continues to support both storeâbased and headâoffice teams effectively.
This opportunity is ideal for someone who thrives working independently, enjoys being close to the detail and takes pride in solving real operational problems rather than managing a large internal IT team. Alongside core support and infrastructure responsibilities, you will play a key role in shaping the next phase of the company's IT strategy, including the transition to a single managed service provider and greater adoption of Microsoft 365, automation and AIâenabled insight.
Responsibilities
* Own dayâtoâday IT operations across head office and a large multiâsite retail estate
* Act as the primary conduit between the business and external IT partners
* Lead and coordinate the transition to a single Managed Service Provider
* Support and maintain onâsite servers, networks and core systems including Sage and retail till systems
* Manage and optimise Microsoft 365 services including Outlook, Teams, SharePoint and Power BI
* Respond quickly and pragmatically to operational IT issues that impact trading or store performance
* Support data, reporting and automation initiatives, including Power BI, SQLâbased reporting tools and AIâdriven insight
Skills and Experience
* Proven experience in a handsâon IT support, systems or infrastructure role
* Strong working knowledge of Microsoft 365, onâprem servers and IT infrastructure
* Experience managing and coordinating thirdâparty IT suppliers or MSPs
* Organised, persistent and able to work independently without a wider IT team
* Exposure to automation, data reporting, Power BI or AIâdriven solutions
What's on Offer
* Salary of up to ÂŁ45,000
* Predominantly remote working, with occasional travel to North East England
* Highâautonomy role with genuine ownership of IT across the business
* Opportunity to influence IT direction and modernise systems without heavy bureaucracy
This is just a brief overview of the opportunity. To learn more, simply apply with your CV and we'll be in touch to discuss the role in more detail.
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