Job Title: Microsoft Dynamics 365 CRM Lead Consultant (Power Platform)
Salary: ÂŁ65,000 - ÂŁ70,000
Location: UKâbased, Remote (with occasional travel)
Reports to: Head of Operations
Employment Type: Fullâtime, Permanent
Role Overview
We are seeking an experienced Microsoft Dynamics 365 CRM Lead Consultant with strong Power Platform expertise to lead the design and delivery of CRM solutions for a varied client base. This role plays a key part across the full delivery lifecycle, combining handsâon technical capability with strong consulting and stakeholder engagement skills.
You will act as a trusted advisor, supporting clients from discovery through to implementation, training, and ongoing platform optimisation. The role requires someone comfortable working across multiple projects while maintaining a high standard of delivery and customer experience.
Working Arrangements
This is a homeâbased role with standard working hours aligned to a typical UK working day. Some UK travel will be required for client workshops, training sessions, internal meetings, and industry events.
Key Responsibilities
* Act as the primary subject matter expert for Microsoft Dynamics 365 CRM and the Power Platform
* Lead endâtoâend CRM engagements, from requirements gathering through configuration, deployment, and postâgoâlive support
* Facilitate stakeholder workshops to capture business requirements and translate them into effective technical solutions
* Configure and extend Dynamics 365 using Power Platform tools, ensuring solutions align with best practice
* Support the ongoing enhancement and optimisation of CRM solutions, including integrations and process improvements
* Deliver system demonstrations, user training, and knowledgeâtransfer sessions
* Ensure structured delivery practices are followed across development, testing, and release phases
* Work closely with project managers and delivery teams to ensure clear communication and successful outcomes
* Maintain consistency, quality, and governance across all assigned projects
Essential Skills & Experience
* Significant handsâon experience delivering Microsoft Dynamics 365 CRM solutions
* Strong expertise with the Microsoft Power Platform
* Experience leveraging AIâdriven capabilities and Copilot features within the platform
* Proven ability to deliver customerâfacing workshops and training sessions
* Excellent written and verbal communication skills
* Strong problemâsolving ability with attention to detail
* Microsoft Power Platform Fundamentals certification (PLâ900 or equivalent)
Desirable Skills & Attributes
* Advanced Microsoft Power Platform or Solution Architect certification (e.g. PLâ600)
* Experience working in a consulting or multiâclient delivery environment
* Ability to manage workload effectively across multiple concurrent projects
* Selfâmotivated, proactive, and comfortable working with minimal supervision
* Collaborative mindset with a strong focus on quality and customer outcomes
