D365 CE Consultant

CRM / CE Consultant - Finland

We're looking for an experienced CRM / Customer Engagement Consultant to join a growing team delivering modern customer solutions to organisations across Finland.

The Role

As a CRM / CE Consultant, you'll work closely with business stakeholders and technical teams to design, implement, and optimise CRM solutions that truly support customer-facing processes. You'll play a key role across the full delivery lifecycle - from requirements gathering through to go‑live and continuous improvement.

Key Responsibilities

* Design and deliver CRM / Customer Engagement solutions (primarily Microsoft Dynamics 365)
* Engage with customers to understand business processes and translate requirements into effective solutions
* Configure and customise CRM modules (Sales, Customer Service, Marketing, Field Service, etc.)
* Support integrations with Power Platform and other business systems
* Contribute to workshops, documentation, testing, and user training
* Act as a trusted advisor to customers on best practices and solution optimisation

Key Requirements

* Proven experience as a CRM / CE Consultant
* Strong knowledge of Microsoft Dynamics 365 CRM / Customer Engagement
* Experience with the Power Platform (Power Automate, Power Apps, Power BI) is highly desirable
* Understanding of CRM-related business processes (sales, service, marketing)
* Strong communication and stakeholder management skills
* Fluency in Finnish and English (spoken and written)

Nice to Have

* Microsoft certifications (Dynamics 365 or Power Platform)
* Experience working in consulting or project-based environments
* Exposure to integrations, data migration, or Azure-based solutions