Sr. Functional Consultant - CE

Senior Functional Consultant | Dynamics 365 CE & Power Platform

Sydney | Hybrid (3 Days in Office)
6-Month Contract or Permanent Opportunity
Interview Process: 3 Stages
Client Moving Quickly - Apply Now

We're partnering with a leading consulting and transformation environment to appoint an experienced Senior Functional Consultant with deep expertise across Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform.

This is an excellent opportunity to join major enterprise transformation programs, working directly with stakeholders to deliver scalable customer-focused solutions from discovery through to deployment and hypercare.

What You'll Be Doing

* Lead business discovery workshops, fit-gap analysis, and requirements gathering sessions.
* Facilitate stakeholder workshops and process design activities.
* Translate business requirements into scalable Dynamics 365 CE and Power Platform solutions.
* Produce Functional Design Documents (FDDs), user stories, process maps, and solution specifications.
* Drive solution design workshops and collaborate with architects and development teams.
* Support Agile delivery including backlog refinement, sprint planning, and prioritisation.
* Lead testing activities including SIT, UAT, defect triage, and business validation.
* Support deployment, go-live, training, knowledge transfer, and hypercare activities.
* Act as the key functional advisor to business stakeholders and project leadership teams.

Required Experience

* 8+ years' experience delivering Microsoft Dynamics CRM / Dynamics 365 CE solutions.
* Proven experience leading multiple end-to-end Dynamics 365 CE implementations.
* Strong workshop facilitation and stakeholder engagement skills.
* Experience producing:

* Functional Design Documents (FDDs)
* User Stories
* Process Maps
* Solution Specifications
* Business Requirements Documentation

* Strong understanding of Agile and Waterfall delivery methodologies.
* Excellent communication, presentation, consulting, and problem-solving skills.

Technical & Functional Expertise

Dynamics 365 CE

* Dynamics 365 Sales
* Dynamics 365 Customer Service
* Customer Insights / Marketing
* Customer Voice

Power Platform

* Power Apps
* Power Automate
* Power Pages
* Power BI
* Copilot Studio

Solution Delivery

* Business Process Design
* Security & Access Models
* Workflow Automation
* Data Migration Strategy
* Integration Design
* Reporting & Dashboard Design
* Environment & Release Management

Highly Regarded

* Experience delivering enterprise-scale digital transformation programs.
* Banking, Financial Services, Insurance, Wealth Management, or other regulated industry experience.
* Customer onboarding, servicing, complaints management, and case management knowledge.
* Microsoft Dynamics 365 and/or Power Platform certifications.
* Exposure to Dataverse, Azure Integration Services, APIs, Azure DevOps, JavaScript customisations, and broader Microsoft technologies.

Why Apply?

* Choice of 6-month contract or permanent employment.
* Major enterprise transformation projects.
* High-profile Microsoft technology environment.
* Hybrid working model with 3 days per week in the Sydney office.
* Fast-moving hiring process with 3 interview stages.
* Client is keen to move quickly and commence interviews immediately.

If you're an experienced Dynamics 365 CE Functional Consultant looking for your next challenge, apply now as interviews are commencing immediately.