Senior IT Service Engineer

My client, an enterprise size in-house company, is looking for a Senior IT Service Engineer to join their internal team.

Role & Responsibilities

* Lead internal IT team and external provider to provide timely support for business operation
* Resolve incidents and fulfil service requests in accordance with pre-defined SLA
* Maintain client devices and peripherals in good working condition with up-to-date security patches
* Prepare and maintain service desk standards, guidelines and procedures
* Propose and deploy client-side solutions in IT and office renovation project
* Contribute ideas to simplify and automate service desk processes and procedures

Skills & Qualifications

* Sold working experience in service desk support/end user computing, preferably in a sizable organization
* Strong technical knowledge on ITSM system such as BMC Helix, Microsoft products (Windows 10, Active Directory, Outlook, Microsoft 365)
* Team leadership or vendor management experience is required
* Knowledge on MDM solutions, iOS/Android, Video Conferencing solutions, 2FA, Follow-You Printing solutions, Client endpoint security solutions, ManageEngine, Citrix remote access solutions is a plus
* Degree in Information Technology or equivalent
* ITIL certification holder is preferred
* Good communication skills
* Candidate with less experience is also considerable

This is a fantastic opportunity and great project to work with 5 working days a week, comprehensive remuneration packages and clear career path. We are hiring within the week and If you think this role is suitable for you please send your CV to s.liao@nigelfrank.com or call on +852 3018 0382.