AI isn’t a standalone tool anymore. Inside Dynamics 365, it’s becoming part of every role.
With Microsoft embedding Copilot across Dynamics 365 and the Power Platform, the definition of technical capability is shifting fast. Sales, finance, operations, and service teams are already seeing productivity gains through built-in automation and AI-assisted workflows. As these features expand, Copilot fluency is moving from a nice-to-have to an essential skill for Dynamics professionals.
For hiring managers, this shift changes what to look for in candidates. Understanding how to use AI to streamline processes, interpret insights, and improve decision-making is now as important as knowing how to configure the system itself.
1. Functional consultants
Functional consultants translate business requirements into Dynamics 365 solutions, and Copilot is now central to that process.
In Dynamics 365 Sales, consultants can use Copilot to analyze customer data, summarize opportunities, and suggest next actions directly within the app. In Customer Service, Copilot assists in case management and knowledge retrieval, helping teams provide faster responses.
Consultants who understand how to configure, customize, and extend Copilot features can deliver faster implementations and stronger ROI for clients. These professionals don’t just build systems, they design intelligent workflows that adapt to user behavior.
The technology is evolving fast, but people still drive results. Nigel Frank connects organizations with Dynamics 365 professionals who can translate Copilot potential into real business performance.
2. Solution architects
Solution architects define the technical and functional vision for Dynamics 365 implementations. Their role now includes understanding how Copilot fits into that vision.
Architects must evaluate which Copilot features align with business objectives, how AI models interact with company data, and what security or governance considerations come into play. As AI features become native to Dynamics 365, architects need to design systems that balance innovation with control.
Copilot doesn’t replace design thinking; it enhances it. The best architects know how to integrate AI capabilities without creating dependency or risk, helping organizations scale automation responsibly.
3. Developers and technical consultants
For developers, Copilot introduces new layers of opportunity. Many Copilot capabilities are extensible through APIs, Power Automate, and custom prompts, allowing developers to embed AI into business processes.
In Dynamics 365 Finance and Operations, for example, developers can integrate Copilot to suggest journal entries, summarize financial data, or generate reports automatically. Within Power Platform, they can create Power Apps that use Copilot Studio to automate user interactions and recommendations.
Developers who understand both traditional coding languages and AI-assisted development tools are in high demand. They’re the bridge between Microsoft’s AI foundation and the unique processes that differentiate each business.
4. Power Platform engineers
The Power Platform is where much of Microsoft’s AI innovation connects with Dynamics 365. Engineers responsible for building automations, apps, and analytics now need to understand how Copilot can streamline these solutions.
Power Automate can use AI to predict the next step in a process. Power Apps can generate forms and logic based on natural language prompts. Power BI can produce data summaries and insights automatically through Copilot integration.
Engineers who can implement and maintain these features will become the backbone of AI-enabled enterprise transformation. They’ll also play a key role in helping business users harness low-code tools safely and effectively.
According to the Nigel Frank Careers and Hiring Guide, demand for Power Platform engineers and developers with AI experience continues to grow across North America and the UK as Copilot adoption accelerates.
5. Change and adoption leads
AI success depends on people as much as technology. That’s where change management and adoption professionals come in.
Even the best Copilot features won’t deliver results if users don’t understand how to apply them. Adoption leads create training, governance, and feedback frameworks that help employees trust and embrace automation. They also work with IT and HR teams to identify new skill gaps as Copilot capabilities evolve.
Strong adoption leadership ensures AI becomes part of the culture rather than a short-term experiment.
AI tools are only as good as the teams using them. Nigel Frank helps organizations hire Dynamics 365 experts who can guide both technical and cultural adoption of Copilot across enterprise environments.
Building AI-ready teams
Hiring for Copilot skills is no longer just about technical expertise. It’s about finding professionals who can think critically about automation, adapt quickly to new tools, and help others do the same.
For executives and hiring managers, this means rethinking job descriptions and performance metrics. Experience with Copilot configuration, prompt optimization, and AI-driven reporting is now a valuable differentiator for Dynamics roles at every level.
Organizations that invest in this talent early will have a major advantage as AI capabilities expand across Microsoft’s business applications.
