Dynamics 365 Architect

Contact Centre Architect - Dynamics 365

Location: Flexible, Hybrid (Open to candidates UK-Wide)
Security Clearance: Required
Industry: Microsoft Technology Solutions

As a Contact Centre Architect specialising in Dynamics 365 Customer Engagement (CE), you will be pivotal in designing and delivering cutting-edge, AI-first contact centre solutions.

Key Responsibilities

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Solution Architecture & Design: Lead the architecture and design of Dynamics 365 CE contact centre solutions, integrating AI agents via Copilot to enhance agent productivity and customer experience.
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Client Engagement: Collaborate with clients from project inception through to delivery, ensuring solutions align with business objectives and technical requirements.
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AI Integration: Implement AI-driven features such as intelligent routing, chatbots, and virtual assistants to optimise customer interactions.
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Security & Scalability: Design solutions with a focus on security, performance, and scalability, utilise the broader Microsoft technology stack.
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Community Involvement: Actively participate in the Microsoft community through social media, conferences, and user groups, sharing knowledge and best practices.

Skills

* Proven experience delivering D365 Contact Center solutions
* Ability to maximise capabilities of Dynamics 365 and Power Platform
* Knowledge of software engineering best practices
* End-to-end implementation experience of CRM based programmes

Benefits

* Starting Salary - £90k - £110k dependent on experience
* Flexible, hybrid working model
* Private medical, enhanced pension contributions & much more!