• Lokalizacja:: Boston, Massachusetts
  • Wynagrodzenie: £120000 - £130000 per annum
  • Technologia: Microsoft 365 Jobs
  • Rodzaj pracy: Permanent
  • Data wystawienia: 18th Jun, 2021
  • Referencje: 6/18 K.S

Job Description



Our MS Gold Partner is looking for a Customer Success Manager for North America



They are a fast-growing startup offering a breakthrough technology to design and manage Intranet Portals and Enterprise Digital Workplaces. To support its exponential growth, we are recruiting a customer success manager who will partner with Sales and R&D team in order to help our customers make the most out of there experience



The ideal candidate would have a strong interest in both business and technology, and must be comfortable in a customer-facing position. You will be the customer's trusted advisor and subject matter expert for everything company related, and should be comfortable with discussing product capabilities and communicating the customer's voice internally.



What you will do:


* Actively manage a high volume portfolio of mid-market and growing companies and be responsible for all associated renewal, upsell, and retention goals


* Monitor adoption and usage and proactively engage to pursue growth opportunities or mitigate risk


* Design and run 1 to many campaigns to drive adoption


* Improve existing processes and strategy for customer engagement and customer success utilizing our platform and data analytics


* Provide technical guidance to customers and partners around best practices on our products' suite


* Nurture the relationship with the customer through ongoing communication and periodic meetings


* Act as customer advocate internally while effectively collaborating with internal teams including Product, support, engineering, sales and finance




What you are and what makes you qualified:


* Bachelor degree in Computer Science or equivalent,


* Technical background environment including hands-on coding experience. Deep knowledge of Microsoft Office 365 environement (Teams,Sharepoint, Power apps...)


* A high degree of curiosity and a willingness to stretch, learn, develop, and (at times) be uncomfortable


* Outstanding organizational/time management skills with ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solver


* Strong individual contributor who drives results, and can work independently and as part of a collaborative team


* Enjoys working closely with customers to ensure complete satisfaction


* A first experience as a Customer Success Manager or equivalent in a SaaS company, managing a volume of accounts would be appreciated



Location: Boston but mostly Remote