We're in business to save our home planet.
Your role will contribute to this mission by being responsible for participating at an intermediate level in all phases of the development and maintenance life cycle for Microsoft Dynamics 365 Customer Engagement applications and prioritize multiple demands across departments.
You will be responsible to keep our systems running smooth and contribute to ensure a scalable, stable and reliable IT environment.
* Participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
* Architecting the CRM system, related customizations and reports to model the business organizational process
* Advising business users on best practices for CRM, development or integration processes
* Balance business users requests and requirements with technical constraints
* Building and configuring CRM forms, views, dashboards, workflows and Dynamics Portals
* Work with the overall IT team and external developers to plan and execute various project work as needed
* Develop comprehensive documentation that meets organizational needs and standards
* Provide support to the application, including bug-fixing.
* Provide Tier 2 support for IT Helpdesk support function assisting users with support issues
* Bachelor's degree is required
* 3-4 years of experience with Microsoft Dynamics 365 CE/CRM projects
* Strong written communications especially related to articulating technical specifications
* Strong understanding of and ability to configure security groups, roles and teams
* Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM
* Proficiency in installing and deploying CRM Organizations
* Demonstrated proficiency in customizing and creating CRM entities, understanding and implementing business workflows and processes.
* Demonstrated proficiency with Microsoft .NET 3.5+ development using C#
* Experience with Azure SQL Database as a Service
* Previous experience as a project manager or scrum master is consider a plus