• Lokalizacja:: York, England
  • Wynagrodzenie: £25000 - £30000 per annum + Pension, Healthcare, 25 days holiday
  • Technologia: Microsoft 365 Jobs
  • Rodzaj pracy: Permanent
  • Data wystawienia: 17th Feb, 2020
  • Referencje: 17/02/2020JAS

Job Description


Provide End user support to a range of clients and act as an escalation point for any 1st/2nd line issues.



Role & Responsibilities



  • Provide excellent customer service

  • Liaise with junior service desk team members and provide upskilling and knowledge transfer to reduce escalation on tickets

  • Maintain and manage

  • Develop, present and implement proposals to improve IT systems and infrastructure.

  • Completing administrative tasks, acknowledging events, checking security logs, logging and progressing change requests and internal change processes.



Skills & Qualifications



  • Broad and up to date Technical Knowledge of key vendor products

  • Ability to prioritise work with minimum supervision

  • Fantastic telephone manner

  • Strong attention to detail in logging and updating support tickets

  • O365 Knowledge

  • Exposure to cloud technology (Ideally Azure)

  • Virtualisation experience in a commerical setting (VMware)

  • Exchange experience

  • Intune

  • SharePoint Online


Benefits



  • 25 days plus bank holidays

  • Training Opportunities

  • Free on site Parking

  • Brand new facilities and office space.



If youre interested in making an application or finding out some more then send your CV to j.asbury-sabin@nigelfrank.com - 0191 814 7800