• Locatie: London, England
  • Salaris: £30000 - £39000 per annum
  • Technologie: Dynamics 365 Jobs
  • Soort baan: Permanent
  • Datum van publicatie: 7th Sep, 2021
  • Referentie: 070921021RV

Job Description

The CRM Systems Administrator is responsible for the administration, support, customisation and configuration of MS Dynamics. The role will be the go-to person for users, and an advocate for CRM within the organisation and how it is used.

The role is responsible for data quality and maintaining a clean, accurate database.

Role & Responsibilities

  • * Ensure that the data in the CRM is correct
    * Work with the organisation as a system champion; train people to ensure CRM is understood by new and existing users; help the system grow and evolve
    * Provide support and training for people in data entry and basic management
    * Assess options for optimising and configuring the system
    * Review, assess and prioritise requests for improvement/change requests with the CRM Development Manager
    * Field support requests; answering the questions or handing over to the supplier helpdesk and working with them through to resolution
    * Administer configuration changes, once approved, and evaluate more complex changes/projects to assess if it is valuable to develop the solution with the supplier
    * Take responsibility for changes to: dashboards, views, business processes, workflows and dialogs, templates, reports, fields and forms
    * Develop strategic dashboards and KPI reporting tools
    * Ensure data integrity and accuracy around reporting
    * Attend meetings with staff members and teams to review upcoming issues, items and training
    * Support the membership team during the membership renewal cycle
    * Liaise with third party support partners to resolve issues and to develop any new features
    * Create test plans, scripts and carry out general testing to ensure changes will not have an impact on the systems
    * Set up security parameters and undertake audits as required
    * Administration of user roles
    * Creation of new user guides to support new processes and releases
    * Ensure data security and protection is maintained at all times in line with GDPR and the Association's policies

Skills & Qualifications

  •  Extensive experience in administering, managing and maintaining CRM systems, specifically Microsoft Dynamics
     Preferably certified Microsoft Dynamics Administrator
     Experience supporting users
     Experience executing testing
     Experience of working with large volumes of data
     Understanding of user experience, mapping and designing user journeys
     An excellent level of IT literacy
     Supplier management
     Experience of common project management methodologies / skills
     Demonstrable knowledge and experience of compliance with GDPR
     Experience of working within membership / charity sector


  • Hydrid shifs 2 days from home 3 days from office