• Locatie: Knoxville, Tennessee
  • Datum van publicatie: 13th Feb, 2020
  • Referentie: 762514-NB

Cloud Support Specialist - 130K - Remote - Permanent

The role provides remote technical support to various customers throughout their customer base. More importantly, we are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and able to prioritize and execute tasks without micro-management. The role will involve basic systems administration support of servers, backups, and storage in a virtual environment.

Primary Functions of Role:

  • Creating and managing Service Requests and Incidents through a ticketing system.

  • Answering Inbound Service Calls as required.

  • VMWare

  • Virtual Infrastructure and Hardware

  • Backup and DR Applications

  • Troubleshooting and Administration of Windows-based applications, Operating Systems (Server) and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server)

  • Performing proactive checks of backup systems and virtualization systems

  • Microsoft Azure

Some experience in the following is helpful:

  • Basic networking Troubleshooting

  • .Net Certified

  • VMWare and other hypervisors

  • Various SAN and Server Hardware (HP, Dell EMC, Cisco, etc)

  • Microsoft Windows Server 2012, Server 2016, Server 2019

  • Microsoft Active Directory

  • Backup Tools and Applications: like Veeam

  • Amazon Web Service


  • Associates or Bachelors in Computer Science or related field or one Industry Standard Certification

  • At least one year of professional technical experience supporting Microsoft Windows Environments

For all inquiries, please contact Nich Bryant at n.bryant@nigelfrank.com or 980-259-7964 (ext. 7964).

Nigel Frank International is the global leader for Microsoft recruitment, advertising more Azure jobs than any other agency. We deal with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft Azure market I have built relationships with most of the key employers in North America and have an unrivalled understanding of where the best Azure opportunities reside.

I understand the need for discretion and would welcome the opportunity to speak to any Azure candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Azure market and some of the opportunities and Azure jobs that are available, I can be contacted at n.bryant@nigelfrank.com. Please see www.nigelfrank.com for more fantastic Microsoft opportunities!

Nigel Frank International Inc. is acting as an Employment Agency in relation to this vacancy.

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